Complaints

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I found this university while searching for a certification program. They rushed me through financial aid and the on boarding process, but when classes were ready to start, I wasnt informed of classes until I was weeks into the class. I feel like this company is about the money and ripping off their students to get the paycheck rather than trying to get their students through. They failed me and I dont wanna see them fail anybody else like that again.

  Business response

  07/30/2024

  To Whom It May *************************** style="color: rgb(51, 51, 51); font-size: 10.5pt; font-family: "Helvetica Neue", serif, EmojiFont;"> 

  Students are required to electronically sign an Enrollment Agreement which includes Disclosures and Conditions of Enrollment to ensure the student completely understands and acknowledges the enrollment terms.  The student signed these documents on 5/1/2023 and began classes 3 weeks later on 5/22/2023.  The University is not clear why the student alleges he was rushed through and wasnt informed of when classes started until weeks after they began.  Electronic logs evidence the student logged into his online course the first day of the term (6/3/23) however chose not submit an assignment until 6/17/23.  Additionally, the Enrollment Agreement (attached) clearly identifies the Program Start Date.  The Catalog Addenda is located on the website (as explained in the College Catalog) identifying start and end dates of all quarters of instruction.
  
  The student began the ***** Energy Technician program on 5/22/2023 and was administratively withdrawn during his second quarter of enrollment on 9/25/2023 due to lack of attendance (submission of a discussion or gradable assignment).  The student had elected to participate in the Title IV Federal Student Aid (***) program therefore the student carrys a balance with ***. Additionally, at the time of withdrawal, *** did not cover all the students cost of education therefore, the student had incurred a direct balance with the University of approximately $4,600.00. 
  
  In April 2024, the student chose to re-enroll in the University on 4/17/2024 during the add/drop period of the 4/15/2024 quarter.  Electronic logs evidence the student logged into his online course on 4/24/24 and submitted Week 1 assignments.  For the second time, the student electronically signed the Enrollment Agreement which includes Disclosures and Conditions of Enrollment.
  
  It is clear the student chose to enroll and was aware of when classes began based on electronic activity logs. 
  
  In April 2024, the student was packaged through the Universitys ******************************* and it was determined the student would have an ending balance, direct with the University, of approximately $13,500 at the completion of his program, provided he passed all remaining courses.  He would also have an increased balance with the *** program.
  
  In an effort to assist the student, the University applied a loan balance forgiveness credit toward the students ending balance (pending successful graduation).  The program is designed to reward students for graduating from their program of study.  **************** was eligible for $6,000.00 in institutional loan forgiveness, nearly of the amount owed directly to the University by the student.  Unfortunately, the student notified the institution of his intent to withdraw on 6/22/2024 (email attached).
  
  The student accuses the University in failing him.  It is difficult to determine the context in which he implies.  The University does not pass, nor fail a student.  Students choose to engage in the learning process, turning in assignments, discussion posts, studying for exams, ect., or not.  In this instance, the students academic effort is accurately captured on the student transcript (attached).  Additionally, the University provides a myriad of free support opportunities for students including personalized instruction from faculty, tutoring, counseling and expends a great amount of time and resources calling, texting and emailing students on a weekly basis to discuss their academic performance and status.  All students are encouraged to utilize the resources made available to them.

   

  Cordially,

  ***************************

  President/CEO

  Bryan University

  Business response

  07/30/2024

  To Whom It May *************************** style="color: rgb(51, 51, 51); font-size: 10.5pt; font-family: "Helvetica Neue", serif, EmojiFont;"> 

  Students are required to electronically sign an Enrollment Agreement which includes Disclosures and Conditions of Enrollment to ensure the student completely understands and acknowledges the enrollment terms.  The student signed these documents on 5/1/2023 and began classes 3 weeks later on 5/22/2023.  The University is not clear why the student alleges he was rushed through and wasnt informed of when classes started until weeks after they began.  Electronic logs evidence the student logged into his online course the first day of the term (6/3/23) however chose not submit an assignment until 6/17/23.  Additionally, the Enrollment Agreement (attached) clearly identifies the Program Start Date.  The Catalog Addenda is located on the website (as explained in the College Catalog) identifying start and end dates of all quarters of instruction.
  
  The student began the ***** Energy Technician program on 5/22/2023 and was administratively withdrawn during his second quarter of enrollment on 9/25/2023 due to lack of attendance (submission of a discussion or gradable assignment).  The student had elected to participate in the Title IV Federal Student Aid (***) program therefore the student carrys a balance with ***. Additionally, at the time of withdrawal, *** did not cover all the students cost of education therefore, the student had incurred a direct balance with the University of approximately $4,600.00. 
  
  In April 2024, the student chose to re-enroll in the University on 4/17/2024 during the add/drop period of the 4/15/2024 quarter.  Electronic logs evidence the student logged into his online course on 4/24/24 and submitted Week 1 assignments.  For the second time, the student electronically signed the Enrollment Agreement which includes Disclosures and Conditions of Enrollment.
  
  It is clear the student chose to enroll and was aware of when classes began based on electronic activity logs. 
  
  In April 2024, the student was packaged through the Universitys ******************************* and it was determined the student would have an ending balance, direct with the University, of approximately $13,500 at the completion of his program, provided he passed all remaining courses.  He would also have an increased balance with the *** program.
  
  In an effort to assist the student, the University applied a loan balance forgiveness credit toward the students ending balance (pending successful graduation).  The program is designed to reward students for graduating from their program of study.  **************** was eligible for $6,000.00 in institutional loan forgiveness, nearly of the amount owed directly to the University by the student.  Unfortunately, the student notified the institution of his intent to withdraw on 6/22/2024 (email attached).
  
  The student accuses the University in failing him.  It is difficult to determine the context in which he implies.  The University does not pass, nor fail a student.  Students choose to engage in the learning process, turning in assignments, discussion posts, studying for exams, ect., or not.  In this instance, the students academic effort is accurately captured on the student transcript (attached).  Additionally, the University provides a myriad of free support opportunities for students including personalized instruction from faculty, tutoring, counseling and expends a great amount of time and resources calling, texting and emailing students on a weekly basis to discuss their academic performance and status.  All students are encouraged to utilize the resources made available to them.

   

  Cordially,

  ***************************

  President/CEO

  Bryan University

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