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          Business Profile

          Household Appliances

          Riker's Appliances

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Household Appliances.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a machine on 2/23 that never worked. They put off my repair, and then put off swapping it out, so I went up there. They then said I was trespassing, and "voided" my warranty for my "attitude". I just want them to honor the warranty. The police were called, and they said they've had to deal with them screwing people over quite often. I just wanted a working washer or a refund. I'm STILL in my warranty period.

          • Initial Complaint

            12/19/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We purchased a used, refurbished washing machine for $350 July 22, 2022. Within 90 days it stopped working. Upon examination, it burned a hole in our floor. Rikers sent a repair tech who installed a new part. Within one week, the tub had fallen again and damaged our floor more. We asked for a refund, but were told we were outside of the warranty and the best they could do was $50 off a replacement machine. This was November 12 2022 and this machine is now not working. They offered a refund minus 20%. We would like to be refunded the costs of both machines, minus the agreed upon 20%. We seek $600 so we may purchase a working machine elsewhere

          • Initial Complaint

            12/06/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a refrigerator from this company a week ago, they caused damage to my home when they delivered it, and after they left the refrigerator does not work. I was told they would send out a repairman to fix it, but now they are just wanting to pick it up and give me a refund, but they are trying to keep 20%. I never asked for a refund, I asked for a repair or replacement.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1530 W Olive St

          Springfield, MO 65802

          (417) 350-4436

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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