Reviews

ALCON,I have already completed the transmission fluid change on my 2014 Impala. (****** miles) ****** stop sending me service notifications. Unless it's my last resort, I will not use Reliable for service.Several times I had my newly purchased (used) car, purchased with PLATINUM extended warranty, in for suspension issues at RELIABLE CHEVROLET. I was told it was bad struts, therefore not under warranty. But it was failed and compressed springs that were the problem. Which had also destroyed the rear tires inner edges. I took my 2014 Impala to OZARK CHEVROLET, where they correctly diagnosed the spring problem, worked with the WARRANTY company and got it fixed, UNDER WARRANTY. I also had a front end noise that OZARK CHEVROLET also found a bad Hub bearing. They worked with the WARRANTY company and got it fixed. You got your money, now I have had to fight to get what I was due, and pay additional fees because it was not completed at RELIABLE CHEVROLET. Their lack of actual service is appalling.*********************************

Last time this car was here was 9/22. On the inspection that we identified the issue as being tire noise which would not be covered under warranty. They replaced the struts under warranty he they also replaced the tires which took care of the issue. The customer was not charged for diagnosis. We will remove customer from marketing. If there are any other problems that occur please contact the General Manager *************************** at ************

Went to the used vehicle department and picked out a vehicle. Not only was the service top notch they did exactly what they said they would do. The vehicle was clean and the price was fair. The people were very nice and dressed like the were proud. The customer service was the best in town for sure. You can tell that the employees love to work their. They must do some training. Anyway a great place to go and buy a car.

Thank you very much for your response.

I was rear ended on 4/20/23. My husband & I took my car to Reliable Chevrolets Collision Center on 4/21/23 for estimates & repairs. They said they could get it in that day because they were not that busy. We left My car for nearly 3 weeks thinking it was being fixed, It was not. The Rep there **** had talked about totalling it since day 1. I didn’t feel that was necessary because it appeared to be only read ended damage. Meanwhile I’m without a car & no rental or loaner was Even offered for 3 weeks. Countless times I called to get updated on the status. No return calls except 1 call from **** asking my husband what we were going to do or if it was going to be totalled ? Reliable Chevrolet gave us 2 different estimates & the one they gave our insurance co was a completely different amount than the 2 we received. We are not getting any comparable kind of amount in $ to buy anything else or replace what we lost. We wanted it fixed. I returned to Reliable Chevrolet on 5/10/ 23 to pick up my belongings & plates because it is being treated as a total loss. I told **** to call my Insurance Adjuster & gave him their name & phone # as they were going to pick my car up to take to a free storage facility. This morning my adjuster messaged me why I didn't sign a release while I was there ? It was never mentioned to me while I was there. Chevrolet’s lack of communication is not acceptable & their receptionist at the collision center is not Friendly either. I feel we were lied to & mislead & we will not seek services or buy vehicles there ever again. And I will let everyone we know what a horrible experience it was !!!

First we would like to apologize to the customer. We never intended to make anyone upset. Collision repairs with insurance companies are sometimes confusing and take time unfortunately. Here is what happened.We wrote an initial estimate for the customer when they came in on 4/21. This estimate was a visual only. Customer dropped the vehicle off and we assigned the vehicle to a technician to disassemble the auto so that we could write a complete estimate. That is the reason for the difference in estimate amounts. We uploaded the completed estimate to the insurance company as a possible total loss as the dollar amount after tear down was above threshold and per our agreement with Farmers the process is to take some additional vehicle condition photos to help assist the insurance company in determining if the vehicle is repairable and what the payout amount will be. The customer had made two claims to the vehicle one for the collision and one for hail damage. Unfortunately we had uploaded the collision damage on the hail claim and this caused some confusion on Farmers end. We got this all resolved at the beginning of this week and Farmers made the determination that the vehicle would be a total loss. The customer had never made ** aware that they wanted the hail damage included in the claim at drop off. We were under the impression that they wanted the collision damage. **** had been making update calls to the husband through the time that the vehicle was here and it is our suggestion that if we have contact numbers for both a husband and a wife that it would be a good idea to call both parties in the event that the communication to one party is not communicated to the other. Unfortunately with the inventory shortage we do not have loaner cars at our disposal and we are not obligated to pay for a rental car for a customer that does not have rental car coverage on their policy. We understand your frustration and if there is anything that we can do in the future please let us know.

We did have an interaction with this customer.

Elite Mercedes Purchased 2008 Jeep with ***** miles. ***** getting it and driving ************ leaked oil on my driveway. I got and outside repair estimate for $580 to stop the leaks. I had only had it about two weeks. I contacted the Dealer and they wouldnt do anything about it. You would think a Mercedes would stand behind their Sales for at least two weeks.Very disappointed with the Dealer response!Same Dealer as Reliable Chev.

Customer purchased unit AS IS and signed a form knowing that before he purchased and took delivery of the vehicle. AS IS means AS IS. He was also offered an extended service contract before he left. He declined that. Customer had a problem and took vehicle to another shop to get fixed instead of calling us first for repair. He got the vehicle fixed on his own accord. We apologize for the inconvenience and the problem that he had after he purchased the vehicle. We offer service agreements for all of our customers for the piece of mind and protection it provides. Any vehicle can have a problem at any time and that is unpredictable.

Reliable Chevrolet call center to schedule service is EXTREMELY HORRIBLE and incompetent. Two different people I spoke to regarding scheduling service or asking to speak to someone to ask question regarding my MPP plan either were rude, placed me on hold for over an hour or hung up on me. When asked to identify themselves with either a name or ID number they refused and was very ******!! Reliable definitely got the bottom of the barrel with these 2 girls. Buyers beware of purchasing anything from Reliable. The maintenance they sell you is specific to their dealership ONLY. And even then they make it a nightmare to schedule ANYTHING. Like most I travel a lot both personally and professionally and not easy people to work with. They take your money quick but after that it is like pulling teeth for ANYTHING. If I could give a negative rating I would.DEFINITELY NOT A FAN AND WILL NEVER BUY HERE AGAIN!!!!!!!

*****- Please stop by and see me and will take care of you or call me at ************. Thanks, *****