Reviews
5 Customer Reviews
Review from Adaina P
1 star12/13/2024
HORRIBLE:Thieves and crackheads grounds. Living on this property feels very unsafe. Management has non-functional cameras, and when contacted about safety concerns, they fail to respond or take action to address the issue. Their claim of having working cameras appears to be false advertising.They told me contact the cops you get a hold of their surveillance footage, when the cops contacted them their response was the cameras are down and they only keep record for a few short daysReview from Reese S
5 stars11/27/2024
5 starts for ****** in maintenance!! he's always so polite and works so hard!'Review from Paul H
1 star05/04/2023
Just moved out and glad I did. ************************** in ********* are the most corrupt, unwilling, nasty people to work with. I requested a final walk through in the week leading up to my move out with no response. There were some small pin holes in the wall that needed touch up paint. I reached out multiple times for what paint to buy. Finally, on the night before moving out I got an email with the paint colors. I went and bought those colors. Now I'm being charged to repaint since I bought the wrong paint (I BOUGHT THE PAINT YOU TOLD ME TO BUY!!!). Unbelievable rude. Would not do a walk through with me because they didn't have time? Set me up for failure buy telling me to buy the wrong paint. Terrible place of business and seriously need to be audited. This will not be my last complaint. I will be filing in small claims. Unreal how you treat people. You don't answer calls or emails. NEVER RENT FROM THESE PEOPLE.
Entrust Property Solutions, LLC Response
08/02/2023
It is always our goal to provide our residents with excellent customer service. It seems that there were some miscommunications in this situation. Our records indicate that ********************* left his unit keys in the unit and was not present for the scheduled move out inspection appointment. The inspection had already been completed when he requested another appointment, and the make ready process had begun rendering another inspection without value, as the condition had already changed. There are photos posted on his account of the unit in the condition it was left in. The restoration charges made to this resident's account are not significant. It's not our policy to provide paint colors to residents, as any variation at all from the color mix, to sheen, to a slight variation to the brand or even just the line of paint within a brand can make a big difference. We communicate that any paint flashing that requires us to repaint the unit again will be charged to the ledger just as if the touch *** weren't completed. This is one of the cases where the paint flashed significantly and required professional paint touch up. We do regret that the experience wasn't what we ************ of our residents, but do feel that the charges and handling of the move out were fair and reasonable.Review from Jane S
5 stars10/06/2022
My kid has lived at ********** Apartments in ***********, ** for three years and I've always felt thay it was a very safe building and is, literally, right across the street from *************************. Anytime that I've ever called or texted the office, I've gotten swift service. My kid will be vacating January 3, 2023 and **** helped me, seamlessly, to tie up all of the required steps, even though I contacted her numerous times, she was so sweet and helpful. At **********, they do regular welfare *** safety checks and I always appreciated them showing my kid the utmost respect upon entering their apartment. I have total trust in all of the fine folks at **********.Entrust Property Solutions, LLC Response
08/02/2023
Thank you for the kind words! We will share this with our team.Review from Haedon N
1 star06/22/2022
I havent even moved in yet and already have had a million issues. I was given a move in date of June 30th and wasnt told until after I put down my deposit that my actual move in date could be as late as August 15th (due to remodels.) Ive drove by several times and no one is ever working on my unit. Ive called 15 times in the past two days and they havent answered the phone once. I had to email and call numerous times just to simply put down my deposit. If this wasnt the only place available for me this summer I 100% would NOT be moving in. Anyone I speak to is always very rude and unhelpful.Entrust Property Solutions, LLC Response
06/23/2022
******, We are so sorry that you've been disappointed with your experience. The property you applied for is being renovated, as you've stated. We understand the frustration with the delays, and truly regret that this has been your experience. Supply chain issues with materials are a frustrating and very real concern for all of us at this time. We are making progress on the renovation as quickly as materials are delivered and available for our team to install. We are confident that your experience will change once we are able to complete your unit and you have moved in.Entrust Property Solutions, LLC Response
06/23/2022
******, We are so sorry that you've been disappointed with your experience. The property you applied for is being renovated, as you've stated. We understand the frustration with the delays, and truly regret that this has been your experience. Supply chain issues with materials are a frustrating and very real concern for all of us at this time. We are making progress on the renovation as quickly as materials are delivered and available for our team to install. We are confident that your experience will change once we are able to complete your unit and you have moved in.
Customer Review Rating
Average of 5 Customer Reviews
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