Reviews

WORST CUSTOMER SERVICE EVER! Test drove a *************************** Ram on Wednesday morning, signed initial paperwork to purchase and left deposit while we waited to hear from THEM about interest rates. No callback, left multiple messages. FINALLY, received info late Thursday. Due to that timing, we advised we would have to close on Monday in order for funds to liquidate for the down payment. Told us that would be no problem. Went over final details on Saturday, they sent closing documents via internet, but we had issues with it locking up. I called FIRST THING Monday to advise of the issue and "no problem" it all came through on their end. I asked if they could send me a copy of what I signed...rudely the finance manager **** says..."you mean to tell me you didn't read what you signed???" Well yes I had but I would still like a copy (never got it). We still planned to pick up the vehicle later that day even though their attitude is continually becoming more rude. I said how am I supposed to give you 100% on this important customer service survey you all keep talking about when there is such lack of communication? Whoa! Apparently that did not sit well. Later the ** of Sales *** calls me and hears I'm not giving them 100%. I said I didn't say I wouldn't but aren't you more concerned as to why? No apologies, no nothing. Later calls me and tells me they are not selling us the vehicle and they are sending my deposit back (as I hear laughter in the background). Now mind we have already sold our old truck and liquidated funds. We call the ** **** and he says, nope, we can't sell you the truck. It's my responsibility to protect my dealership and basically tells me if we can't count on 100%, you don't get the truck. Seems ALL they care about is "their survey"...wonder how you are supposed to give a 100% with that attitude! P.S. I also think they sold the truck right from under us b/c miraculously it was no longer available on their website!