Complaints

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new 2020 Chevrolet Silverado from them and had no issues until a couple years later. We were going to church and the truck fell on it&#**;s face. I took it back and they could not find any issues. It happened again, I took it back to them and they gave me the truck back. It happened again in ****, ** and they said I could stop in **** and have it looked at there. They said GM is not paying the tow bill and I said that is not my problem. I went to ******** to ***** Chevrolet and they fixed it. A grease job was to be included with the oil change, they said yes and it did not happen. I asked the service manager about the oil change and asked to have the tires rotated but they didn&#**;t do it. The next day my tire was flat and I found a knife **** in the tire. I took it to a local tire shop and they fixed it and found out that the truck had not been greased. I don&#**;t want to mess with them any more. I would like for them to transfer the remaining oil changes to ******************** in ********, ** .

  Business response

  09/03/2024

  I have handled it with the customer and he is fine.  It is all taken care of.  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May of 2024, I visited *** Trenary of Union to trade in my vehicle. I put $500 towards a deposit on a vehicle that they did not have in stock, and was reassured it was completely refundable. Finding the vehicle I wanted took weeks and when they finally found it, I no longer wanted it and wanted a different vehicle instead. At this point, I was offered to have the dealership keep my deposit to be used towards a different vehicle. Weeks passed, I found a different vehicle, and went through the purchasing process at *** Trenary in July. I was treated extremely poorly during this visit, told I couldnt afford the big down payment and another vehicle had been chosen for me and approved by the lender. When voicing that I did not like the alternative vehicle, I was reassured that my deposit was going to be written as a check since it was too late to refund on my card, and to pick it up after Monday when the cashiers office was staffed. We were then told there was nothing else they could do for me, and we left the dealership without my deposit and without a new vehicle. When I returned to collect the check owed to me, the same employee who reassured me that a check would be written walked me to the cashiers office where I was promptly told that there is no record of *** Trenary saying they owed me anything. I restated the fact that I put a deposit on a vehicle and was told it was to be refunded since the lender did not approve me for a vehicle. The cashier staff member went to the same employee that told me a check would be written and that walked me back to the cashiers office, just for her to return and say that there would not be a refund since they used too many resources on me. She left a note for the manager to call me, and I have not received any correspondence. I did not agree or sign formal documentation stating that I forfeited my deposit, and I have attempted to contact the manager with no response despite several business days passing.

  Business response

  08/27/2024

  From the start this customer knew it was a non refundable deposit. We got the vehicle for them all the way from MN but when we brought it back, they no longer wanted it. Several weeks later the customer returned and wanted a vehicle that would be outside of their finance range. 

  Customer response

  08/27/2024

  Complaint: 21976929
  
  I have reviewed the business' response and am rejecting it because:
  
  The deposit was clearly made with intent to buy a vehicle— however, I was NOT aware it was non-refundable, and instead of approaching the situation with respect, I was treated poorly. From the time I made the deposit to the time I left the dealership weeks later without a vehicle, I was reassured it was refundable. I was told, “I have the vehicle you want,” and wasn’t aware that I was forfeiting my $500 deposit for any reason whatsoever. I didn’t like the car, tried purchasing one I liked, and was enlightened about my price range. I was reassured several times that the deposit would be used for any vehicle I wanted, or refunded, which is why this situation is frustrating. Not once was I made aware of my deposit suddenly no longer being refundable, and a simple conversation would have provided insight. The lack of clear communication, disrespect, and dishonesty on the dealership’s part is what has caused this. It is disheartening to know that this company capitalized on my unfortunate situation, and I feel misled. 
  

  There were several opportunities to remedy this, and despite my efforts, none were made on the dealer’s part. Unfortunately, I have not received a refund or even an apology/explanation for the disrespect I experienced, and have no resolution to this issue weeks later. My complaint serves as a detailed analysis of this dealership’s business practices, in hopes to stray others from experiencing similar. 
  
  
  Sincerely,
  
  Miranda Durbin

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They sold me a lemon. I bought the car on June 2 and it has been in the shop over 3 months during that time. They said that the repairs are more than the cost of the car. The crankshaft broke down and they giving me the runaround. It has been in the shop the last 2 1/2 months. I bought a full extended warranty and it needs a new engine because the old part was wrapped around the crank shaft. My warranty was for 3 years or ****** miles. I put less than 6,000-7,000 miles on it and had it no more than a month.I would like for them to give me a new car or fix this car or refund my money.

  Customer response

  11/22/2023

  The business has resolved this issue.  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its a very long story but basically Jim Trenary of Union service department can't fix a vehicle correctly then they don't want to cover their mistakes. My car is a 2013 Ford Escape . I bought it a year ago from their dealership and it came with a 3,000 mile warranty. The issues started before warranty was up that's why I have to keep going back there.. Anyways.. Two transmissions and a torque converter later and my transmission is still not fixed. First they screw something up when they did a tyranny flush (this was right before I purchased car). I had someone look at tranny fluid before calling dealership, I was told there was no way it was flushed and if it was they did something wrong because the fluid was burnt and had metal shavings in it and they should have seen that if they did an inspection before selling car. Dealer said it just needed to be re flushed. After they re flush it on my way home from dealer light comes on. Take it back said it was torque converter, pick it up from them and few day later tyranny goes out. They replace transmission with one from junk yard. Then I noticed transmission fluid leaking and then transmission goes out again. They replace it with again with another junk yard transmission. Drive it home and see a puddle of transmission fluid under car. Take it back and they supposedly fix it and tell me the mechanic that worker on it is no longer with them. Transmission light back on, I bring it back and they tell me the sensor needs to be re flashed. Well transmission is out again and they won't cover it. Guy says they've done enough for me and I should have bought a new car with a better warranty. No. Your service department messed my car up and never fixed it correctly. I'm so upset. I owe a lot of money on a car that I can't drive and has been in the shop more times than I've made payments. I've been dealing with this since two months after I bought the car last July. I finally talk to someone and they said they will cover it if its only the torque converter. So I have car towed to them and it was there for a month. They call and tell me its the fuel system system, I had no choice to have them fix it since I just paid to have it towed there, since I thought it was just the torque converter, that repair cost me $700 and they still didn't address the transmission or torque converter issue.. That's fine but I didn't even get down the road and check engine light comes on, which was not on before they supposedly fixed it. So, I take it back, they have it another two weeks said something about the 2nd 02 sensor. Two weeks later they said car was fixed. I pick it up from them and and not even an hour later the transmission light and engine light come on. I take it to a different shop and it showed the same codes that came up before. They do a full diagnostic test ( cost me $80)on it and show the transmission and torque converter are bad and that they cross threaded cylinoid 1 when they did the fuel repair work. My car has been in their repair shop over 12 times. They said it's still under warranty and I can take it to one of there other shops because I don't trust their service department but their other shops don't want to work on it because how bad the union shop messed it up. And that's only replacing the last thing they messed up, not the transmission or torque converter. I have all the documents to prove it and a report from another service center. Now they will not return my calls or messages.

  Business response

  08/16/2023

  I have spent more money on this vehicle than she purchased for the vehicle.  At that this point there is nothing more I can do. 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my vehicle in June of 2022, with a 3,000 mile warranty. after 2 months the transmission was having problems. The 1st time I took it back they said the flush they did didn't clean everything. On my way home from picking car up the transmission stated acting up. I took it back and they said it was the torche converter. I had the car for about 3 weeks and it went into total transmission failure. They told me they was getting me a new transmission with a 3,000 mile warranty,. Not even 2 months later the transmission goes out again. They put another transmission in this time with no warranty, when asked what happened and why no warranty they said they got the last 2 transmissions from a junk yard and they won't cover another one. Well the same day I pick the car up it starts leaking transmission fluid and now I can't get anyone to call me back.

  Business response

  03/31/2023

  The customer purchased a used vehicle on 7/20/22 and the vehicle had 107,988 miles on it. They were offered a warranty but they chose to not purchase it. She wanted the transmission serviced, which was completed by the dealership at no cost. That was when the vehicle had an additional 35 miles from the time she purchased it. Our vehicles have a 4 month, 4,000 mile warranty on them if they are not under factory warranty. She called on 10/31/22 about the vehicle having trouble when the vehicle had 115,778 miles on it with a transmission issue. The vehicle was out of warranty at that time because of mileage. In good faith we replaced the torque converter. We also gave her a rental car and did not charge her for the replacement of the torque converter. She picked the vehicle up, and on 11/15/22 she called back with transmission issues again. Also in good faith, we replaced the transmission with a used transmission. She then had the car until she reached out on 3/1/23, and she had another issues with the transmission which caused the light to come on. We found that the transmission in the car had went out again. We did get the transmission warrantied and we paid the labor to put a transmission in again. Since they purchased the vehicle, we have spent $9,712.53 on repairs when they paid $12,750.

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