Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ********** and keep getting harassed by mail from this company. Its not obvious who the company is, so I had to do research. They want me to extend a warranty that ive been ignoring for months now and they mail me false looking "official" info. ***** ******** is the Program Coordinator listed on the Document ************ They also have a FL license at the bottom of the page in fine print:Auto Repai Network FL ***************

  Business response

  02/03/2025

  Thank you for bringing this to our attention. We understand how frustrating unwanted mail can be and apologize for any inconvenience it has caused.

  We have removed your information from our mailing list, and you will no longer receive any further notices from our office.

  If you have any additional questions or concerns, please feel free to contact us.

  Sincerely,

  
  Auto Repair Network 

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  hello -on yesterday 1/12/2025 ---the company auto repair network tried to take ****** from my credit card payment was not allowed due to no funds ---so i get a call from them today stating that i am in debt with them for well over ****** dollars --shockingly to my surprise they are a auto warranty company when i first purchased my vehicle in june ************************************ the mail stating i need to set up my warranty i assumed the post cards were coming from mercades because i had just purchased the car so i thought i had to set up the coverage i did i paid about ****** to one of the companies then get another post card stating the same thing i talked to ***** on 8/31/2024 she tried to scam me into getting coverage i advised her i thought this was coming directly from mercades got scared and agreed now though while talking to her i told her that i need to call benz and see if i had any warranty from them on my car she said that i could do that i never agreed or signed anything to confirm i wanted the coverage ----she said i didnt have to sign that is not necessary today when i spoke to her she basically stated i am trapped in this coverage and need to defer payments and then after a month they will continue to take money --so they are not giving me an option to cancel the coverage or they are not honoring the fact i told them i cannot afford additional coverage i dont need and also didnt agree to keeping so now today this woman ***** state that i owe over ****** to them and she is still trying to send paper work out showing there coverage etc ... i asked for a manager i was not allowed to speak to one --- i never agreed to this coverege they scammed me and i wanted to be opted out of this coverage i dont even want the initial money i paid them i just want out the coverage with no balance due being that i was scammed into getting the coverage all of the post card were basically warnings warning me i had to get coverage before it expires

  Business response

  01/19/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused by your experience with our company. We take matters like this very seriously and want to address your concerns directly.

  We understand your concern about feeling obligated to maintain coverage, and we want to reassure you that we never want our customers to feel trapped. To that end, we have canceled your policy and issued a pro-rated refund in accordance with the terms of the policy. This refund will be sent via check to the address we have on file and mailed via ***** Please note that there could be a slight delay in delivery due to the holiday season.

  At Auto Repair Network, we offer a 30-day money-back guarantee, and our policies are designed to be either transferable or refundable on a pro-rated basis to ensure flexibility for our customers. We regret that this was not clearly communicated during your interactions with us, and we are reviewing this situation internally to improve our processes and training.

  If you have any further questions or need additional assistance, please dont hesitate to contact us. Your feedback is invaluable in helping us provide better service for all our customers.

  Thank you for giving us the opportunity to address this matter.

  Sincerely,
  Auto Repair Network 

  Customer response

  01/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/23/2024 *** ****** called my mother-in-law, who is 76 years old, and proceeded to sell her a car warranty policy on her 20-year-old vehicle. On that date she authorized a payment from her bank account in the amount of $215. When we found out about the purchase after receiving a bill in the mail for $205.33 we immediately took action to cancel the policy and request a refund in the full amount of $420.33. I have a fax confirmation showing we successfully faxed the cancelation to the company on 7/18/2024. On 10/16/2024 we still have not received the refund for any portion of what was paid, which the agent we canceled with told us it would be refunded in full, so upon calling on 10/16/2024 we were told that the letter was received on 7/18/2024 but that it takes ***** days for the refund to go out. I said that 90 days would be in two days. She then stated it would be ***** business days, which we are at 65 "business" days now. I asked for a manager and ***** got on the line and then told me it would be ***** business days from 7/29/2024 when they "processed" the letter. The date keeps changing and this is preying on the elderly with limited social security income to even be selling something like this. All we want is the refund she is entitled to. I also looked at the online account they created for her, and it shows they attempted to take two more payments from her on 8/5/2024 for $1181 and on 8/17/2024 for $1981.35, but luckily, we had canceled the payment authorization/credit card with the bank. This company is a sham and should be ashamed for preying on the elderly like this. But all they keep saying is try to **** us on why she needs this policy, but she does not. She barely even drives any more.

  Business response

  10/22/2024

  To whom it may concern, 

  Auto Repair Network takes these matters seriously and is conducting an internal review of all interactions and processes regarding your experience with our Team. We will be addressing anything found needed to ensure that we are providing the highest level of Customer Support to all our customers. 

  To resolve this concern, we have issued a full refund on this contract in the amount of $420.33 via check with a check number of 6377.This has been sent via **** and should arrive at the address on file within 7 to 10 business days. 

  Auto Repair Network apologizes for any inconvenience this experience has caused and will be making any changes necessary to ensure that this does not happen in the future. If you should have any additional questions or concerns, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  We did received the refund check in full today. Thank you for the resolution. 
   
  Sincerely,
  
  ******** ********

• Initial Complaint

  10/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Auto Repair Network sold us an extended warranty for a truck on 03/25/24 for $3993.00 on 12 months of installment payments of $246.46. After reporting a malfunction of my vehicle with ************************************ Contract #SRN102007 they refused to pay for any repairs to my vehicle and canceled my contract and referred me back to Auto Repair Network stating that this company sold me an extended warranty that it doesn't cover lifted trucks.I purchased my truck in 2016 lifted at the *** dealer new 0 miles, therefore my vehicle doesn't have any aftermarket parts.None of this was ever disclosed to us until 10/09/24 when my truck needs repairs.

  Business response

  10/25/2024

  To whom it may concern, 

  Auto Repair Network apologizes for the inconvenience regarding the process when filing a claim. Please note that Auto Repair Network does not approve or deny claims these are handled by the administrator of the policy. Auto Repair Network offers coverage through several different administrators and handles any Customer Support that is needed during the term of your policy. 

  To resolve this complaint, we worked with the administrator to get this claim approved and paid. Also, due to the inconvenience of this claim process and due to the modification, a full refund has been issued as well. Auto Repair Network issued this refund on 10/15/2024 via check number 2227. This was sent via **** and should be delivered within 7 to 10 business days. 

  Again, Auto Repair Network apologizes for this experience when needing to the use the policy. If you should have any questions or concerns, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this **ntract from Auto Repair Network ***********************************************I had my vehicle serviced at a local dealer the dealer **ntacted Auto Repair Network and the ** denied the claim. That was fine when I spoke with the salesperson we discussed in detail what was **vered I specifically asked about suspension **mponents she stated they were **vered. I **ntacted Auto Repair Network and received nothing but lip service and a promise that I would be **ntacted in ***** hours so I **uld pursue cancelling this **ntract with them. that was 3 weeks ago still no phone call. I just want to cancel this **ntract and get on with my life. The stress caused by these employees is just not worth it. I need some assistance in **mpleting this process since all I get from them is lies.Thank you

  Business response

  08/02/2024

  To whom it may concern, 

  Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience and stress this situation has caused you.

  We understand your frustration regarding the coverage of suspension components. After reviewing the call, we found that suspension was not discussed. Additionally, the contract we mailed to you via **** lists all covered parts to review and provided a 30-day money back guarantee. 

  We have processed a pro-rated refund per the terms of your contract. This was mailed out on 08/01/2024 via **** via check number 6303.This was mailed to the address on file and should be received in the next 7 10 business days. 

  Again, we do apologize for the experience you had with our company and are committed to improving our customer service to prevent situations like this in the future.

  If you need any further assistance or have additional questions, please do not hesitate to contact us directly.

  Sincerely,  

  Auto Repair Network

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trying to cancel the policy but they won't let me.

  Business response

  07/03/2024

  To whom it may concern, 

  Auto Repair Network apologizes for any inconvenience that the cancellation process of the contract might have caused. We take these matters seriously and will review all interactions with our Customer Support Team and address any concerns that might arise accordingly. 

  As of 7/2/2024, we processed the cancellation of your policy and the monthly payment that was taken after your request on 6/28/2024 has been refunded. This refund was processed on 7/2/2024 in the amount of $105.52 since the adjustments discussed on 6/28/2024 have been applied. This was processed by ***** and should appear back on your account within 3 5 business days. 

  If you should have any additional questions, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network 

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I wrote your company cancelling your contract for what was shown as "auto repair vehicle service contract." I wrote to you cancelling the contract and requesting refund of my funds in the amount of $189.00 originally withheld. To date I have not received my funds and a letter was sent to you May 11, 2024 cancelling "your auto protection policy." All of your material was returned as well by US ************** certified mail 9589 0710 5270 2115 4672 32 (copy attached). To date I have not received my funds in the amount of $189.00 as requested.As stated I am no longer interested in your product. All was returned May 11, 2024. Please cancel this contract and refund my $189.00 in funds which have been paid,As a matter of information, according to the BBB in ******************, your business is not BBB Accredited.I hope to receive a response from your company in a timely manner.

  Business response

  06/25/2024

  To whom it may concern, 

  Auto Repair Network apologizes for any inconvenience the cancellation process might have caused. We do show that we received your cancellation request via mail but looks like an issue occurred regarding your refund. This has now been corrected and the refund has been issued back to the card we have on file ending in 8825 in the amount of $189.00. This should show back to your account within 3 to 5 business days. The confirmation number for this transaction is 9657304816. 

  If you dont see this refund in the next 3 to 5 business days, please contact our Customer Support Team directly at ************ Monday Friday. Again, we apologize for the delay, but you can be rest assured that everything has been corrected and you will be receiving the $189.00 back to you. 

  Sincerely,

  Auto Repair Network 

  Customer response

  07/03/2024

  No further action needed, the business refunded my money on June 26, 2024.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/29/2024, I signed up for a policy with your company. I put 259 down on a credit card and signed up for a policy that would go for 18 payments of 235 each. After getting off of the phone, I realized that this was a policy that I did not want and called to cancel the policy, no *************** 5 or 10 minutes after signing up for it. Seeing as you have a 30 day grace ******* I would like written confirmation that this policy has been cancelled and that the credit card payment is being refunded. I spoke with ********************* and another agent. Both assured me that the policy was cancelled and that I would be refunded the funds that were charged on my credit card but there was no way for them to give written confirtmation of this which I found to be strange and is why I am writing here. Please respond that my request has been processed: that the policy has been cancelled and that my refund has been processed. Thank you.

  Business response

  05/06/2024

  To whom it may concern, 

  Superior Home Protection would like to confirm that your policy was cancelled on 4/29/2024 and the payment was voided that day. This pending transaction from 4/29/2024 should have been released back to you from your financial institution as Superior Home Protection did not collect these funds. 

  If you have any additional questions, please contact our Customer Support Team Monday Friday. 

  Thank you,

  
  Auto Repair Network

• Initial Complaint

  02/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent in a letter of cancellation in September of 2023. It is now almost March and I have called weekly to get my refund on the warranty. I feel highly taken advantage of when I bought the car and this scam of a company contacted me to add another warranty. I have already contacted an attorney and gathered documents to file an FTC complaint as well as *** complaint. I have been told several times that my check has still not been sent out and will be sent with the next batch. I completed all the necessary steps and its been 5 months now. Theyre supposed to provide the check within ***** days, and it has definitely exceeded that. This company will be hearing from my lawyer in the beginning of March.

  Business response

  02/23/2024

  To whom it may concern,

  Auto Repair Network apologizes for the delay in getting the pro-rated refund out to you. We take these matters seriously and are doing an internal investigation into what might have happened to cause this. We will address any finding accordingly. 

  We issued the pro-rate refund with check number 6125 that was mailed on 2/14/2024 to the address on file. You should have or should be receiving it within the next few days. Please let us know if you have any additional questions. 

  Thank you, 

  Auto Repair Network

• Initial Complaint

  01/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got this auto protection policy from them, but when I needed them about 6 weeks later, they stating that I needed 6 months worth of oil changes and I had to pay for my own tow and that they would reimburse me. I used my car policy tow service getting my a car to a shop. After the shop told me the requirements that I had to fulfill 6 months worth of oil changes from a reputive shop (I only had been with them for 6 weeks, why did they need 6 months)? So I decided to take my car back home and I called their policy back and requested for a tow and the representitive told me to pay for my own tow and they would reimburse me, (I had to use my car policy tow again because I didn't have any tow money. I called the next day on Jan. 10th and requested for my money back, they have been giving me the run around for that. And now they told me that I have to wait for 6 months for my money to be returned (It didn't take them 6 months for them to take it out of my account, I need that money to get me some AAA. I am not only asking for my money back that I paid to them but I am also asking for money for a tow because I had to use my car policy twice when I only should've had to only use it once. I am asking for is $195 for service that I did not receive and the price of a tow that I shouldn't have had to use ($75 for hookup and $2 a mile for 10 miles which is $95 each way). Total that I am asking for is $385. I was caught in the rain with my car because they wouldnt fix my car and they wouldn't tow my car! I would've just kept my car at home if I knew all ofthat, plus I never would've gotten that policy at all!!!

  Business response

  02/02/2024

  To whom it may concern, 

  Auto Repair Network apologizes for any inconvenience you have had with your Vehicle Service Contract. We do not approve or deny claims these processes are handled by the administrator of your policy. 

  Regarding needing maintenance records, these can be requested during the claim processes since we don’t require any physical inspection of the vehicles to eliminate pre-existing conditions that might have started before the purchase of a Vehicle Service Contract. All manufacturers require maintenance to be done at different intervals depending on the vehicle and the mileage to help prolong the life of these parts. These records are requested to verify that no pre-existing issue had started before the purchase of the Vehicle Service Contract. 

  We apologize for the concerns regarding roadside assistance, but this is not something that Auto Repair Network handles regarding the Vehicle Service Contract. These services are set up with providers that work with the administrator of your policy. 

  We reviewed the tracking of your paperwork and show that this was mailed to the address on file on 12/3/2023 via ****. Per **** this was delivered on 12/7/2023. We also sent a purchase confirmation on 11/28/2023 to the email address you provided. 

  Again, Auto Repair Network apologizes for the inconvenience and in good faith to resolve this complaint we have issued a refund in the amount of $385.00. This is being sent via check to the address on file and should be delivered by **** within the next 7 to 10 business days. 

  Sincerely,

  
  Auto Repair Network 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩