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          Business Profile

          Plant Nursery

          M & P Nursery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plant Nursery.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Placed a $3,100 down payment on a metal building. When permits were approved the company raised the price 38%. when I balked at price and asked for deposit back they refused. Sent registered letter but it was not accepted.Need advice on what to do.

          • Initial Complaint

            05/02/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            In August 2021 we wrote a check for a deposit of $2873 approximately to this company for a barn and a carport. Several times he said he was coming to bring the barn and carport materials. He never showed. We got a call from him or texted us and said that there was going to be a price increase. I went to see him. He said with the money that we gave him we could either get a smaller barn or we would have to sign another contract and give him more money. I asked for our money back and he said he wouldn&#**;t do that. He had no control over the price of the materials.

          • Initial Complaint

            03/18/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order from M & P Nursery on October 1st of 2021, this was for a 24'x80' carport garage and installed. I put $5,000 down for my deposit, it was suppose to arrive in 4-6 weeks. It has now been over 5 months and i still do not have this garage, he has gave me multiple dates of when it was suppose to be delivered but it never shows up. I call him asking when it will arrive and why it didn't show up, he calls me back anywhere from 1 or 2 days later or 1 to 2 weeks later and gives me excuses and then a new date that never happens. I would just like my refund which i have a receipt of back. i have talked to other and found out there is 10 to 12 other people he has done this to and they have never gotten there deposits back.

            Business response

            04/12/2022

            I felt this complaint has been resolved.  I spoke with the customer a week ago and told him that I would issue a refund and they can come in and pick out something else that equates to the value of the refund.  He was going to come and look at the inventory.  He has not shown yet, but the invite still stands.

            Customer response

            04/13/2022

            Complaint: ********

            I am rejecting this response because: I have been in contact with the business and he has told me he will not refund me my money, I have put $5,000.00 down for a building I never received. After talking with him a couple of times over the phone he has made it very clear he will not refund me my money. He did say I can have in store credit which I do not want. I did ask for him to send pictures of what sheds he had in stock just to look at and see if I could make one work. Of course the sheds he sent me were more expensive then the $5,000.00 so that I have to pay him more money. He only had two in stock or I can order something from him, I do not want to order anything from him as the last time I placed an order from him it got me into this situation. I would just like my money back. 



            Sincerely,
            ****** ******

            Customer response

            04/28/2022

            The company I am complaining about has stated he thought this was worked through and we had came to an agreement on an exchange for my refund. That is a lie and I think this needs to stay open and looked into farther, I am not trying to drag this out any farther then it needs to go but I want my $5,000.00 back or an exchange of a portable building that he has in stock.

                            I went down to his place of business on April 23rd thinking he would actually do the paperwork of the exchange like you stated on BBB for an in stock building. He would not write the paperwork up stating I would take (the build I picked out) in exchange for the $5,000.00 he owes me. He kept coming up with excuses saying that is not legal and his attorney would have to look into that and that the attorney would contact me on April 26th, (which did not happen), he also said he didn’t know the tax for the new building I was interested in taking on exchange so it would take a few days to get with the company, as well as I count him other lie’s the more he talked. I asked when the attorney sends me this legal document, it will have their letter head stating there name, number and address correct? He answered back with probably not, so I have no way of contacting this attorney that is suppose to be legit.

            Customer response

            05/04/2022

            Complaint: ********

            I am rejecting this response because: I have never seen this attachment I added to this email. He sent it to me as well as the attachment he uploaded to his last email here on BBB. He sent me both those attachments personally, I think it is weird that he didn't even upload it to you as well. I don't agree with only getting half my deposit back as well as paying what he wants up front with an additional driving fee added. I have already paid $5,000.00 that I'm trying to fight for back as he never delivered what I put the money down for. I do not want to give him an additional $3,668.36 in advance and never receive this building as well.



            Sincerely,

            ****** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Contact Information

          11 Highway N

          Winfield, MO 63389

          Visit Website
          (636) 262-1284

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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