Business Profile
Plastic Fabrication
Dorel Home FurnishingHeadquarters
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Reviews
8 Customer Reviews
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Review from Eric L
1 star11/10/2024
I purchased a fire pit and a propane tank cover distributed by this company from *******. Both were poorly manufactured. The propane tank arrived badly damaged and was immediately replaced by Wayfair. However, within the first year, the paint on the fire pit started peeling off in multiple areas. I contacted them about this. At first they denied my claim, because they said it had already been replaced once by *******. When I sent them proof that only the propane tank cover had been replaced, they then changed their argument and denied warranty on the basis that peeling paint was normal wear and tear that occurs when the fire pit is moved on a concrete surface... even though there is peeling paint is on the SIDE and TOP surfaces of the fire pit! They lack integrity and have complete disregard of the local consumer protection laws. ***** purchasing products from this company through online retailers if you can.
Dorel Home Furnishing Response
11/18/2024
The consumer purchased this item on June 29, 2023. While it carries a 1-year warranty for manufacturing defects, the issues with the item are due to normal wear and tear. As a gesture of goodwill, we have agreed to refund him in full for the firepit. The refund is approved and will be issued once we have received the proof of destruction required so that the damaged firepit does not have to be shipped back and is required to process the refund.Review from Leia M
1 star10/08/2024
Product is cheaply made and the wood is too soft to hold any screws. The customer service will not honor the warranty and will blame you saying you must have assembled it wrong for it to be falling apart.Dorel Home Furnishing Response
10/10/2024
The consumer purchased a dresser on October 19, 2023. This item is backed by a one-year warranty for replacement parts and assembly assistance due to manufacturing defects from the date of purchase. The photos illustrate common assembly errors that have affected the drawers and reduced the products longevity. We understand assembly issues can occur and are here to help. Unfortunately, the item is now damaged, and while we would typically offer parts as a goodwill gesture, this item is discontinued, and parts are unavailable. Therefore, we regretfully cannot assist the consumer, and the warranty request is denied due to assembly errors not covered by our warranty.Review from Jerry M
1 star07/26/2023
Im not sure where to start because of my frustration and is it even worth my time writing a review for a worthless customer service department. I called first three times the first two times the person hung up on me and I finally got some ***** person. She started out acting like she wanted to help and I provided all the information at the start to charge for shipping address, phone number, my name, etc.. I even told her what happened with our bed frame during the move, and I just wanted to buy some replacement parts. At that point is where the email tagging game started. I advise what I wanted then she made through two emails send photos of the bed, then another email she wanted a copy of the manual to put the bed together. Then she threw another email and wanted my shipping address, etc. Then she wanted to know who bought the bed where it was delivered and I didnt think that was relevant at all because again I told her in three other emails that I was going to pay for the parts and I even said Id pay up to $500 including shipping. The issue was my mother bought it and gave it to my wife and I as a wedding gift. I dont know where she had it shipped and she was living in a nursing home. Secondly, to me that had no relevance as I was paying for it as mentioned above, and then she did more email tag games. I finally gave up on her worthless work ethic and not providing customer service, and I told her I was done with a Ameriwood and I was gonna leave the poor feedback if she didnt even respond with lets fix this. I dont know who you have working for you, but this ***** was useless.Dorel Home Furnishing Response
07/31/2023
The consumer's item is backed by a 1 year warranty that covers manufacturer's defects. Consumer stated that some pieces were damaged by their movers who dropped and broke the bed. This is not covered under the warranty, but we were willing to offer parts for a charge provided we could ascertain which parts are needed. In order to research and determine the best resolution for the consumer, we ask for specific details to assist, including proof of purchase and photos of the issue for evaluation. To date, the consumer has not been able to provide proof of purchase, or the address it would have been shipped to so we could research the purchase on our end. The consumer has also not provided any photos showing any damage or defect, nor have they produced any information from the instruction manual to guide us in assisting them properly. Because we have made some changes to this item since it's inception, without some form of detail from the instruction manual, we are unable to sell the requested parts because we have no way of knowing if the parts will be compatible. We would suggest the consumer take the issue up with their movers to seek compensation to replace their bed in it's entirety.Review from H. b.
1 star04/10/2023
Worst company ever. I bought an aquarium stand that holds up to 900 gallons. The boards are all scratched up, couldn't even put together as there is a board missing, the shelf in the middle didn't even match up with the holes. Customer service sucks big time as you go back and forth via email. I ordered replacement of 5 board and was told the order was rejected because it was over 50 percent There is 16 total peices how is 5 50 percent? I'm paying for this and all I wanted was 4 replacement boards and then 1 off which they didn't even put in the box. Don't order from this company.Dorel Home Furnishing Response
04/14/2023
The consumers order was rejected due to the size of the parts ordered in comparison to the overall volume of the unit. When those parts were rejected, Dorel Home reached out to the consumer to request photos as it was suspected that the partitions were facing the incorrect way, causing some of the issues the consumer was experiencing. An order for the pieces the consumer advised were damaged has been placed and we will work with the consumer to correct the assembly error when their new boards are received.Customer Response
04/18/2023
I got the parts that I requested after a few weeks and they were extremely dusting like they were sitting in a barn for a year. Allot of the replacement panels had scratches once again. I'll never order from this company again and will make sure my family and friends will never order from them either.Review from Ivan S
1 star02/10/2023
@ameriwood I wanted to make a PSA. This company does not stand behind its products. We bought a wall bed from this manufacturer, and it broke when we tried to move it. Was just informed there is a VERY specific way to do this thats not documented anywhere in provided manual.Broken bed, no refund.#ameriwood #wallbed #expensivejunkReview from LeeAnn Rudolph
1 star01/20/2023
I Ordered to couch through ******, from Dorel home furnishing. Try to cancel order within a couple hours of originally ordering it, which was also a week and a half before this item was even shipped. ****** sent a refund request a couple hours after it was ordered, I sent through seven requests for a cancellation. All cancellations were ignored by the company. I have emailed customer service, I have called the company left messages no communication from the company whatsoever, and they have sent the item anyway, which will be rejected upon delivery. Before ordering anything on ******, please check the company that you will be ordering from, this company has terrible customer service, and zero communication skills.DO NOT ORDER FROM THEMDorel Home Furnishing Response
01/24/2023
The consumer ordered product that is stocked in another country. There is a longer lead time for these items. By the time Dorel received the cancellation request from Amazon, the item had already shipped from our facility. The tracking information, however, doesn't update until the product crosses the border. The requested ship date for this order is January 26th, so Dorel shipped in a quicker window than Amazon requested. The product was received in ****** today, January 24th, and is now showing an estimated delivery date of January 26th. We apologize if there was ever any miscommunication on the lead time of this product. Amazon should have displayed the estimated time frame for delivery so that the consumer could have made an informed decision on their purchase. If that time frame was incorrect or not provided, I would suggest the consumer discuss that with ******.Review from amy c
1 star12/15/2022
WARNING!!! This company has such a bad reputation that they now sell their products through other services. I bought a desk from *******. Unfortunately, Dorel Home Furnishings is the company that was selling the desk. It took an exceptionally long time to get delivered. And when it arrived, the box was wide open with dents and tears and stuff was falling out. It's a BIG box. It says 2 people should lift it as it weighs 60 pounds. They delivered it at about 7pm at night. When I looked at the box, it was WIDE open. I contacted the shipping company and ******* within less than 24 hours. ******* was great. They wanted to help but the company has a restriction that everything has to come through them. The company wanted me to inspect every piece in the box to see if it was all there and okay. I'm sorry. That isn't my job and how would I know what's missing if I'd never seen it before? Ugh. I was told I should receive an email within 2 business days. This was a Friday. It's now the following Wednesday and no email received from the company. I've checked my junk files and regular. Nothing. So..........., I called ******* again. Apparently, Dorel furnishings sent them an email that the box looked fine but they would offer me a 10% discount. This desk advertises for over $400 and they offer 10%. What a slap in the face. This company is completely lacking in customer service. My other option is to pay $60 out of my own pocket to have it shipped back.........plus all the tape or glue necessary to close this box. I'm sending it back. I don't want to support this company and their corrupt ways. Their rating is 1.6 out of 5. Horrible.Review from Leslie D
1 star09/19/2022
terrible company to do business with. Don't stock additional or replacement parts. **************** stinks.Dorel Home Furnishing Response
09/26/2022
Our warranty provides replacement parts to complete the unit due to manufacturer's defect. The consumer reached out to request an additional backsplash. This request for additional parts is not covered under the product warranty. Due to stock levels, we were unable to accommodate this request.
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