Complaints

• Initial Complaint

  11/07/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  On August 16, 2024, my husband and I put a down-payment of about $10,000.00 to Regional Homes of McComb. We were assured that our home would be in MINT/PERFECT condition when time it come to move in. We agreed to use their team for dirt work, driveway, delivery, and septic installation; along with some incentives offered BY REGIONAL. We were told the manufacturer would do the "trim out," but in the end they sent their local crew. The dirt pad is so uneven that one end of my home is a few feet off the ground, but the other end is about 5 feet off the ground. The front steps don't reach the door. My husband and I have to pass our children back and forth to get in and out and we have to literally CLIMB into our home. Approximately 2 WEEKS AGO (10/23/24), the last of the "trim out" crew gave us the green light to move in. I CLIMBED into my front door, and it looked like an abandoned drug house. There was white powder on every inch of the home, and it appeared they mopped over the dust on the floor WITH TOILET WATER (there was a trail of water leading from the secondary bathroom). There were cracks in the walls still (we understand the idea of the house settling, but this wasn't that). There was paint and spackle dripped and splattered everywhere. The marriage wall looks like something out of ***** in Wonderland and the wood beams arent assembled properly. We had a walk through by the ** of the company last week on Wed., 10/30/24, that assured us everything would be done in 7-10 days max, but now an employee of the McComb lot is coming TODAY for another walk through. I will be making a THIRD mortgage payment on a house that I cannot even move into because of the condition of the home. It is causing emotional and mental distress. We've sold our current home and not renewed the rent on the lot because we thought we would be moved into the new home by now. I am now maintaining bills FOR TWO RESIDENCES because of Regional McComb's failure to complete the job CORRECTLY.

  Customer response

  11/18/2024

  On approximately 10/23/24, the home was presented to us as move in ready. 

   

  10/29/24 REGIONAL HOMES OF MCCOMBA told my husband to hire a professional cleaning service and forward them the invoice after our first complaint of the condition of the home. 

   

  On approximately 10/30/24, the Vice President of Regional Homes told my husband give him 7- 10 days max, and he'd have us moved into the home. 

   

   

  11/12/24- approximately ************************* cleaning crew. 

   

  11/14/24 the floors were cleaned professionally 

   

  11/15/24 my husband and I met with the General Manager of Regional Homes Mccomb, ****. No steps had been ordered/built. No secondary cleaning crew had been scheduled as promised. The repairs with the manufacturer hadn't been scheduled. We were informed that steps can't be installed until skirting attached, no word on that scheduling. We were shown offered one stained living room set by one of their bad attitude employees. 

   

  I do not appreciate their team treating my husband and myself as if we are the problem. I just want to my home completely fixed correctly and presented to me in "BRAND NEW SHOW ROOM FLOOR MINT CONDITION" standards as promised. It has been 4 mod ths since we purchased the home. Everything on our end was done correctly in a timely manner. And once they got thst check, they've not upheld one promise. I am disappointed, upset, distressed, etc when this should have been one of the most exciting experiences of my life.  

   

  It is now November 18, and i still do not live in my home, theough NO FAULT OF MY OWN. 

   

  Business response

  11/18/2024

  On Friday Nov 15, the customers had a meeting with the sales **********************. The meeting went well and there is a plan to address all concerns the customer has with their home. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/1/2024 my son, ********, took me to look at a manufactured house at Regional Mobile Homes ********. ****, a sales agent, advised that delivery of a new one was many months. We inquired about purchasing the one on the lot. **** and Crystal, CFO, advised that the turnkey price would be $285,000 and they could have us in the house by the end of June. I indicated that we wanted the house and returned the morning of 5/2/2024 with my wife to let her see the house and confirm that we wanted it. ******* and *****, GM, again stated the turnkey price was $285,000 and we could be in by the end of June. We put down $50,000 to purchase the home based on price and DELIVERY.On 5/17/2024 we returned for the closing where Regional defined turn key as only applying to the structure itself. My 50 plus years in the construction industry defines turn key as any and all things required to enable the client to occupy/run their business/home. At the closing, I agreed to widen the drive from the road to final site. Regional agreed to install water line and connection to septic tank. I understood that Regional was providing ALL items required by *****************, **. ***** stated that they would try to have us in by the end of June.The sellers agent, *******, did a brief summary of each section and had my wife and me initial/sign the section/page. My wife is 81 and I am 83 years old so maybe we did not completely catch everything; however, I understood that for the $286,500 includes {added fireplace hearth excluding sales tax} everything required by the county, and necessary for us to use/enjoy the house was included.The inspector for the County made an inspection on 8/22/2024 and noted parking and driveway required gravel. Regional called 8/23/2024 and advised that they did not have gravel in the written contract [ consists of 34 pages].We request the house complete with county approval and Certificate of Occupancy.Model 624-84-4-32 Serial No. ******************

  Business response

  09/13/2024

  The home center and ****************** are discussing a resolution and should have everything worked out soon. 

  Customer response

  09/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************

   

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new manufactured home from *********** and country in February of 2024. It was to be delivered about 3 months later. When they delivered the single wide manufactured home to my address I noticed something was different about kitchen. Someone had rearranged refrigerator and water heater. I was not told about this change before it was delivered and the owner will not take it back or move the refrigerator and water heater back where they were. I have been told that HUD made them change the layout but I have called HUD , the factory in ******* where it was built and talked to several other agencies who take manufacturing home complaints and no one will accept responsibility. They all say the same thing. Talk to retailer. I have been talking to ******* since May. He said he will not fix the floor plan back like it was. He admitted I should have been informed but wont make it right. He has asked what I want to make me satisfied and I told him I wanted the kitchen back like it was. I paid $80000 for this home. That is a lot for me as a widow. I am not happy about this and it has caused me to also lose 33inches of floor space in the dining area. The wall between laundry room and dining area was moved almost 3 feet to accommodate the water heater in new location. That is a lot of space in a single wide mobile home. I had to wait almost a month to get door keys for front door. Bathroom shower door has still not been replaced it does fit. Walls in closet and laundry room are having to be replaced and studs added to hold shelves that came out during move here. Receptacles in 2 rooms werent even there and had to be added. I am very disappointed with this house and just adding a front porch isnt going to fix my interior wall problem. Can you please help me get this resolved!

  Business response

  08/06/2024

  The manager of this location has reached an agreement with the customer and she is satisfied.  Customer states that she will call the ******************** and retract complaint.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a house from Regional Homes of Lumberton NC end of 2023. ******* ****** was my salesman. Had lack of communication since he got my deposit. Moved in12/22/23. Repairs sent to him via text multiple times. 4/8 was told ******** bought them out and new procedure for repairs was in place. 4/26 Told me to email it in. Did so 5/8, 5/29, 6/21 with no response. Text him asking for updates 6/3, 6/6, 6/13, 6/25 with no response. ******* has read receipts on so I know he is receiving & reading them. I have also called with no response. I have multiple issues with repairs that need to get done including HVAC not having refrigerant in it for 2 months and making a horrible noise (hard start and hard shut down. Compressor is compromised due to it running with no refrigerant), My son’s closet door does not shut. There is no caulk in any of the bathrooms, laundry room, kitchen etc. it’s causing issues in master bath shower. Master bathroom shower glass is leaking. This was discovered by the plumbers. Crown molding looks horrible and needs to be redone. Also was noticed by the plumbers. Hood vent in kitchen makes noise anytime the wind blows. There is no grout in the kitchen backsplash All appliances, HVAC, water heater need to be registered for warranty. Was supposed to have been done by ******* and offered to be done by her. The front door is scratched up from having duct tape on it for a few months. ****** GM took the tape off and whoever got the residue off scratched the door. The floor in some spots are sinking and then raised in other spots. There are also cracks in the walls and grout but was told that needed to wait closer to the one year mark to get it fixed. Not much water pressure that is coming out of the outdoor spigot located in the back of house. Trim falling off completely and then in other areas it is pulling away from wall. I paid $260k to get this house with down payment of 60k. Just want my house Fix and done right. (Videos would upload from email

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Salesman said mobile home was a solid used mobile home, and only needed cosmetic work, you couldn’t tell when buying and all the walls and subfloor were rotted, termites eating up the wood underneath, broken pipes everywhere, thousands and thousands of dollars of damage to the home.

  Business response

  04/26/2024

  With every sale of a used home, the customer is made fully aware that they are purchasing a home that does not include warranty.  The customer must sign the "AS IS" notice with every used home purchase. I have included the signed document for this purchase. 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We started the process of buying a mobile home in August 2023. This company repeatedly lied to us about how much we would be spending and what came with the trailer. Our numbers were sent to the bank multiple times because they tried to add in hidden fees. Our order was lost several times and they never reached out to us to give updates. Once our mobile home was finally delivered, they failed to complete setup. We had to hire an outside company to come install skirting. There have been multiple leaks that they have neglected to come fix and our cosmetic check list of repairs has yet to be done.

  Business response

  04/17/2024

  After looking through the bank documents, there doesn't seem to be any fees added to the deal by the retailer.  As far as the order being lost, more information is needed to determine what that means.  Setup of home has been completed and inspected by the state.  Installation of skirting is one of the last items to be completed because all utilities under the home have to be hooked up. As far as hiring an outside company to install the skirting, we often hire contractors to install the skirting if necessary. This particular outside company came to the sales center and picked up the material and was paid by Regional Homes.  All known leaks have been repaired at this time and there is an open work order with cosmetic issues. Customer should be contacted soon to schedule a time to address those issues.  

  Customer response

  04/22/2024

  If my complaint would have been read carefully, the business would see that I stated that the numbers being sent to the bank had to be corrected multiple times because they tried to add in extra fees (ex- power pole, septic, etc) that we told them we didnt need. Im not sure how to find out if the order was lost because I didnt lose it. That would need to be looked at amongst the numerous text messages between salesmen and myself. Setup includes skirting and it was not ordered when we asked for it (45 days after delivery, being sure utilities were installed). The skirting company was eventually paid by regional homes, but that was AFTER I refused to be billed for it. We literally sent a video of a leak to the manager and nobody ever came to fix it. We fixed it ourselves. We have been contacted to complete cosmetic orders as of 5 days ago (after they were turned in for not completing the job).  I also tried to contact the main man at the regional homes headquarters THREE times throughout the process and he never returned my call.  Funny how hes willing to respond to this complaint. 

   Complaint: 21581228

  I am rejecting this response because:

  Regards,

  *****************************

  Business response

  04/26/2024

  GM has confirmed that service contractor completed the punch list and that all known service issues are resolved at the present time.

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Door has been leaking since purchase of home September 2,2021.

  Business response

  04/15/2024

  Customer purchased the brand new in 2020. All items in question seem to be from wear and tear and require routine maintenance. 

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased home through Regional Builders and company will not fix/resolve missing issues of the home. We have tried numerous time to contact via email/telephone to to get our issues resolved. We have mix matched flooring, missing window blinds, missing cabinetry, along with other defects in the home. Regional Homes have made promises to fix issues and did in fact fix partially some of the issues in September 2023. However, they sent the contractor with the wrong materials and and did not supply the contractor with all materials needed. We have tried without any results in contacting Regional Homes to resolve this issue with no response. We feel that we have been sold a home that was run through the process without any regards to customer service. We feel that we made a huge mistake dealing with Regional Homes. We are living in a home that we are unsatisfied with due to the incompleteness and poor customer service we have received from *********************************************.

  Business response

  02/21/2024

  The issues were reported are manufacturer related and could not be repaired without the proper materials from the manufacturer of the home.  *********** request was submitted to the factory for final repair as the factory holds the one-year warranty on the home - not Regional Enterprises dba Columbus Home Center.  All ******* was reported to the factory in a timely manner.  The Closing Documents clearly states the retailer is not responsible for factory issues.  Thanks

  Business response

  04/17/2024

  Confirmation has been made that ******************** has been in direct contact with the manufacturer and they are working on possible options to resolve the concerns.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 07/07/23 paid deposit of ****** to ****** home center for lot model of onward model on town& country lot,to meet ********** ** restrictions With porches Week later paid 2500+land. Interest was **** with ****** monthly payments on *******. No communication from THC i found access to online account & discovered the interest, price,& payments increased drastically to 10.95-129,000& 1500/mo. Got a refund! following that other home places (seths manufactured homes)contacted me numerous times offering to fulfill the initial guarantees of THC& including staying on the timeline of setup& delivery of the lot model(late August)I finally agreed & then i discovered the new home center was a salesman also at THC under a different company name. He did get a closing date & reassured us that this experience would be as promised.were 1st time buyers.No communication from their side followed&the online account showed no changes&no home was delivered. December they delivered the wrong home, not the lot model we were shown& bought july7. THC then called apologized & promised to get the correct home delivered & setup to meet restrictions within 2weeks.I have repeatedly try to back out because of the unprofessional issues i was told i had already signed. My delivery was pushed back due to salesman being on vacation, salesmen being sick, grandmothers being sick, drivers being sick personal issues etc..i was never notified of any actions or setbacks.the neighbor notified me of the delivery of a second home as i currently live an hour away from site. I insisted i did not want to go any further because i never intended to move during the winter, i was not informed correctly on the timeline or the present interest& payments the house is now at site not in livable condition. They have promised to build a second 12x12 porch on the front & promised to make things right but the issues continue.I openly disagreed with any deal other than the one& only deal/home i was shown. ******************* ****

  Customer response

  01/16/2024

  I attempted to reach ***********************, the sales mgr because the first payment was due 01/15/24 and the amount is still *******. While i understand im responsible to pay my payments, i should have the amount i was guaranteed. Also because of the home centers delays i am having to pay bills at 2 places instead of the one i had purchased.

  Business response

  04/04/2024

  The ** at THC states that the issues with washer/dryer and brickwork have been resolved. Now that brickwork has been completed the contractor who will construct the porches has been notified. Waiting on date for work to be scheduled. Any questions the customer has with financing and costs associated with the loan should be directed to the lender. 

  Customer response

  04/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21137797

  I am rejecting this response because:

  Regards,

  *************************

  Business response

  04/10/2024

  Construction of the decks has started and weather permitting they should be complete in a couple of days. In regards to the payment, due date etc., all concerns would need to be directed to the lender.  All land/home closings are handled by the lender and their closing agent. Concerns about any discrepancies would have needed to be addressed at signing.  

• Initial Complaint

  12/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a home through REGIONAL HOMES OF ******* **.Everyone warned us not to buy from them due to bad business practices, that they would do a crappy setup,and then spend the next year dodging calls, emails, visits.... even coming out to the home after that "one year warranty" had passed to say they would make it right. we have been struggling with this and continue to do so but what did they do? They told us whatever they had to so we would shut up, never fixing a single thing. Now we have a 32x80 home set on a dirt pad that was too small this info from setup guyand now the house is settling unevenly puing apart causing new cracks inside, windows leaking... and this home was purchased as our "last" home for us and our disabled son... and they KNEW how important it was that the setup be done properly so no leaks would happen, since mold is deadly to our son.Once they had my 65k down payment, ****************** and staff changes have done nothing for people like us who just wanted them to honor their end of the deal JUST LIKE WE DID.....I have call logs, emails between me and thier "manager," promises of coming out to do work only to be left hanging, no call, no show...The problems my home has are all caused by them. At this point, my husband would be happy if they just did a ******* of my home replace the wheelchair ramp they will have to remove to level the home and then fix the wall cracks that they themselves said they are responsible for along with replacing any rotting wood inside or out and finish the stuff on our punch list.Me on the other hand feel that the home should be replaced with the exact home and possibly through in a walk in shower/tub combo and transient window in hall bath roomThey also knew my husband underwent emergency open heart surgery due to an aortic aneurysm and unroofing of an LAD Months after home was delivered They just didn't give a c*** Now my husband has a4.5 aortic arch aneurysm and I certainly can't do what REGIONALHOMES JOB

  Business response

  12/21/2023

  Thank you for sharing this information with us.  I have reached out to the General Manager for more information.

   

  Business response

  12/22/2023

  The home was purchased October of 2020. The General Manager went to the home October of 2022. The owners expressed concern regarding the home settling.  The General Manager had the mover look at it and it was found to be within state requirements.  The General Manager texted and called the owner back to tell him that the home did not need releveling.  However, the owner stopped communicating.  The General Manager did not see any rotting wood or leaking windows. The shower had an area that looked damaged from water from the owners getting in and out of the shower. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩