Complaints

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2018 Hyundai Santa fe Sport on May 3 2022. Three weks after purchased i knowest chipped paint that had been sprayes with some type of paint. I contacted the dealership and spokes ro a man name *****. I emailed the pictures of the paint and he said he'll get back with me. Months later i contacted the Hyundai Corp. They contacted Matt Bowers Hyundai of Gulfport. The dealership reported that the recall on the car was taken care of. The Corporation told to me I would have to contact the dealership to get the matter resolves. I called and spoke to **** ****** himself and he listened to my complaint but refused to correct the problem. He also told me that I could call the commioners office because he didn't care.. this is so heartbreaking to know that I drove over an hour to spend my money with a dealership that false documents, and could care less about their customers.. Three months after purchased i had a list of repairs to do and the car fax said everything was taken care of. Please help me with this

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to the dealership so they can do an evaluation on my car. They changed my oil and started the process. I told them I had to put oil in my car every three days but they didnt listen they just told me to see what would happen after 1000 miles.Soon as I drove my car 1000 miles it started shaking really bad I had to I get it towed over there. They had my car for a week and didnt provide me a rental. I just want my car repaired

  Business response

  05/04/2024

  There are procedures that the service department has to follow in order for Hyundai to put a new motor in the vehicle. This is part of the procedure. We, as a dealership, start the claim with Hyundai by following what they, Hyundai ************** tell us to do. We change the oil in the vehicle, ask the customer to drive it 1000 miles and bring it back in. At that time, we check the levels of the oil, document it, change the oil again and get the customer to drive it another 1000 miles. ************ after the second oil change, they master techs will do a bearing clearance test on the vehicle to get the warranty to approve the work on the vehicle. It is about a three month process unless the motor fails, then at that time, Hyundai will make the determination to fix the car or not. We have shared this information with the customer. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/27/24 my Hyundai Tucson that I have purchased from Matt ********************** Hyundai in *********** only 2 years ago. I have maintained all regular maintenance on all my vehicles. While driving on the interstate on my way to work, my Hyundai abruptly stops and going 40mph on the **************** my orange engine light is flashing. My car was still 2500 miles until its next oil change, Matt ********************** Hyundai 1/2024. Local shop said there was no ********** P1326. Took it to Matt **********************-they said the entire engine needed to be replaced but they have not yet taken it apart & gave me a loaner. No updates were given. I showed up since calls were not being returned. *****, service manager stated that they ordered a new engine for my vehicle - I have the order form printed out. Then stated that I critically needed a wheel alignment and to replace the radiator hose, heater hose, driving belt, and rear brake pads. 1 month ago when my car was in there for an oil change I bought 3 brand new tires they installed them & were to be aligned as well as getting the front brakes replaced in that same visit. As a single mom with one income, I agreed for the driving belt and rear brakes to be replaced. I had ***** print out everything that was to be done during that visit, new engine, rear brakes and drive belt & a wheel alignment that would be free of charge, since that was to be done in the prior ********** was not. However, almost one month later my car was claimed to be ready 3/22. I then left work early that Friday stating it was ready. Upon arrival to the shop, ******, my service advisor, gave me paperwork for everything regarding the car engine replaced, nothing else was completed on my vehicle. ***************** then apologized & said it will be ready the next day. I didn't make it home-30 min drive- before the car was shaking and stalling it was not drivable. I spoke with ************************* sent a tow truck to my ***************** car that I had. Latest update: its the transmission. CAR NOT SAFE

  Business response

  05/04/2024

  Mrs. ****** came into the service department with these claims. Her motor did fail, and we did order a motor for her vehicle. We put her in a service loaner while her vehicle was being serviced so that she would have transportation. After we put the new motor in her vehicle, her transmission did go out. No fault to her or our service department. We sent a tow truck for her, put her in another service loaner and started the claim with Hyundai to get her suv fixed. We kept Mrs. ****** in a vehicle until her car was ready. We apologized to Mrs. ****** about the miscommunication regarding her vehicle and made accommodations for her. This problem has since been resolved and we spoke with her father, uncle and her t the dealership. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a car from the dealership and was rushed through financing since dealer was already closed when filling out paperwork. the finance person just had me sign multiple papers without explaining. After looking at the statement i was charged for PDS theft Registration for $ ***** dollars. I have no idea what that is for . I searched paperwork for any detail, i cannot find anything on internet. My credit was poor so i was afraid to ask for details, I felt pressure to continue signing.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12-30-22 we paid $17,705.20 for 2015 Honda Civic(coupe). At the closing of sale we were given 24,000mi bumper to bumper warranty along with purchasing a $1,500 lifetime VSC warranty as long as oil changes were done every 5,000mi and they were the ones do the oil changes etc., we had small issues from the 1st night we had it but more issues followed, 12-30 check engine(hole in intake hose) repaired 1-5-23, 1-6-23 battery was bad(they refused to replace they battery) I replaced the $80 battery they had in the car with a $200 battery on 1-11-23 after the manager patronized my wife(2 wit) and spoke disrespectful to her on 1-6-23 blaming her for the bad battery. 1-5-23 gear shifter would not go into 2nd, 5th & reverse several times(manager ***** ******** told her on 1-6-23 there wasn't nothing wrong with the transmission or gears on the car that the rpm was either to low or high but that doesn't explain why it wouldn't go into reverse) was never repaired, still does it sometimes and has a lot of slack in the shifter. 1-11-23 @ 7:30pm my wife was driving around a curve at 25-30mph & the tire rod come off from the tire due to the bolt coming off either because there was no kin pin or it rusted & broke luckily she is a good driver and did not wreck she & my 2 sisters fixed it on the road(the dealer wouldn't reimburse her for the tire rod/kin pins bought when told on 1-18-23. 1-18-23 all system indicator lights come on, fan starts running like car is overheating, took it to them asap(left over night), ground was off transmission, 1 spot inside wiring harness box is melted, warranty won't cover cause we haven't been with them for 45 days, dealership REFUSES to pay accusing my wife and I of submerging the car in water, calling us liars and saying all the issues was due to us and they would NOT cover it. If the car was submerged(whole front end) n water got into a box that is waterproof there would be water in the motor oil etc and wouldn't run. The car runs, cranks fine, etc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩