Complaints
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaint alleging customer service issues, delivery issues, and refund issues. Specifically, complaints allege consumers purchased hockey equipment on the company's website, which indicated tracking information would be provided once items were shipped. Complaints indicate once the product is ordered and the company took payment, items are never received.
Complaints further allege when consumers attempt to contact the business by phone, they are unable to speak with a representative due to the telephone number is disconnected. Other complaints indicate email messages sent to the business seeking information on delivery status receive a reply "due to heavy volume" their order has been delayed.
On November 13, 2019, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint.
Despite BBB's attempts to gain this business' voluntary cooperation in addressing the pattern of complaints, the company failed to respond.
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