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          Business Profile

          Newspaper

          The Clarion Ledger, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Newspaper.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I ordered a digital subscription several years ago. I tried to cancel last year, but the business charged my checking accounting even though I had cancelled. I could not get a refund. They assured me my sub was cancelled, but my checking account was charged AGAIN, FRAUDULENTLY, this year. I keep talking to their billing service outside of the US, but they conveniently NEVER have a record of my phone calls. I WANT MY $78.96 BACK FOR A SUBSCRIPTION I DO NOT WANT. And my recommendation to everyone is to NOT take a subscription from this company and to NEVER give them your bank information.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I moved from *** ****** *** **** *** ****** **** on March 14, 2022 to my current address at which time I tried to change my delivery address. Clarion Ledger advised they could deliver to me. Never received paper. Called again. They continued to bill and send to old address. Finally in May I called and said cancel the paper. they continue to bill me $93.99 and no paper anywhere. I have asked for a credit and they say they have to review and get back with me. They say when I called in May it was to change deliver address for the first time. I believe they are fraudulent and would like a refund for at least the $93.99 that I was billed today. Thank you!

            Business response

            07/11/2022

            I am sending this in to get the $93.99  Refunded.  It will take up to 10 Business days to be completed.

            Customer response

            07/23/2022

             

             Complaint: ********

            I am rejecting this response because: The Clarion Ledger advised they were giving me a credit of 93.99 which was the amount of the erroneous charge where I have been trying to cancel their service since May.  They only credited me about $56.00 I would like the remaining credit.

            Regards,

            ****** ********

          • Initial Complaint

            05/31/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Last August I started to received continuous papers delivered and thrown into my driveway. I called to have it stopped because I never subscribed to the services. They ensured me it would stop, however, it started right back. I have called the Clarion Ledger 8 times and 1 cease email since and they are still delivering the papers. It inconveniences my day to go get the papers especially after my surgery, it’s tacky and my neighbors complain. It’s actually a form of harassment and the BBB is my last action before I retain an attorney. This has caused me distressed and frustration especially when I have to constantly call and ask them to stop and they refuse. I have not subscribed to receive papers, I don’t want them even if it’s free. I’m keeping all papers for proof of harassment. Again, if this harassment doesn’t stop, I will retain legal representation. I don’t read the paper and it’s a waste of someone time/ money.

            Business response

            05/31/2022

            Talked to the carrier and she will stop the paper

            Customer response

            05/31/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending any additional papers being delivered to my address.

            Regards,

            ******* ****

             

          • Initial Complaint

            02/28/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            We have been subscribers to the Clarion Ledger 30 plus years. Recently, we are not receiving our newspaper, mainly on weekends, but week days too. We have called them repeatedly, ex. yesterday. I was told a paper would be delivered Sunday afternoon. That was not true, never had a paper delivered. They lie, say our bill will be credited. Never is. Thank you

            Business response

            03/27/2022

            I have credit the customer account for 33.68 and ask the DSM to check customer address

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 88

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          201 S Congress St

          Jackson, MS 39201-4202

          Visit Website
          (601) 961-7000

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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