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Business Profile

Transportation

Specialtee Transportation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    This company is working in a way that is unimaginable they were sent by Mtm three times to take my daughter to her appointments. The first time they was a no show, the second time they were late but my daughters doctor still seen her because she explained about the transportation issue and need i remind you that this was a rescheduled appointment because of them not showing up for the first appointment, and today the third and final appointment they picked her up at 8:50a.m. For a 9:00 a.m. appointment a hour and some away. When they showed up she was already late but she went thinking that the doctor would go on and see her again but halfway the drive she called and they told her no. She informed the driver of this and asked the driver could she take her back home because the doctor wasnt going to see her. The driver told her no she couldnt do that. She told her that she would have to still go to the facility even though they were not going to see her and wait for someone else to pick her up for a return home ride. My daughter called me and I told her to call her insurance company and when the driver realized that she decided to turn around and take her back home which was good. I asked to speak with the driver, my daughter put the phone on speaker phone and I asked the driver for her name. She gave her first name but declined to give her last name. Saying she was just the driver and she should not have to tell me her name. I then asked her if she knew what time my daughters appointment was and she told me no. She also said that the company doesnt give them a pickup time for clients and they dont give them a appointment time. She stated that the only information the company gives them is to pick up and drop off but no time limits. This is wrong on so many levels. Someone needs to look into this company because this is very dangerous for people trying to get transportation to their appointments. If their company doesnt open until 8:00a.m. This is a concern

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