Complaints

• Initial Complaint

  01/05/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I traded a vehicle in and bought a 2023 ******* over a month ago. The finance manager and general manager will not return my calls or emails over the last 2 weeks. As of now my trade in hasnt been paid off resulting in late fees and harassing phone calls from ***************. The paperwork hasnt been submitted to the tax collector so we cannot get tags so we are driving around illegally without a tag and I cannot make my payment on the ******* I purchased since they havent sent the paperwork to the new lien holder.

  Business response

  01/20/2025

  Ms. ****** vehicle has been has been paid off. i apologize for the lack of communication, this will be addressed immediately.

  Customer response

  01/20/2025

   
  Complaint: 22769706
  
  I am rejecting this response because: I still havent received reimbursement from the payoff nor has the dealership sent me a check for late fees and extra interest that was charged to me. 
  
  Sincerely,
  
  ***** ******

  Business response

  01/20/2025

  Mr. ****** was offered reimbursement from the manager, *******, for late fees in the amount of $60.00 due to the delayed processing over the holidays. The amount of payoff difference of $1181.32 will be refunded from the lender due to overpayment. Please let us know how you would like to receive the check for late fees. 

  Customer response

  01/20/2025

  Check can be mailed to *************************;

  hernando,Ms 38632

  Customer response

  01/23/2025

   
  Date Sent: 1/20/2025 3:29:10 PM
  

  Check can be mailed to 4201 ***** lane 

  hernando,Ms 38632

• Initial Complaint

  12/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was denied getting my oil changed. I was not aware of the policy changing regard getting your oil changed. I did as I have done for years. ****** without notice to get my oil changed. I have made several vehicle purchases with Homer Skelton. In the past years the ****************** has NOT been customer service friendly. You receive letters for recalls only to be told we will call you when the parts come in. Its been over a year I havent received a call yet. I had taken my husband truck to be service. I requested the works. Which means oil change, filter and tire rotation. I paid for it and my husband noticed that the tires had NOT been rotated. He proceeded to speak with the person in-charge. He said he would put the camera film to see if his guy rotated the tires. Instead he called the gentlemen. He asked the question and he admitted he didnt rotate the tires. They gave me the difference back. I feel that I have given Homer Skelton my business for many years. They have NOT been accommodating with us. If the policy had change why not send a notification to let us know. I refuse to beg someone to take my hard earned money. I will NEVER make another purchase with them. Nor do I recommend them for any car business.

  Business response

  01/02/2025

  Customer was contacted by the service manager, and apologized for the confusion and misunderstanding when they attempted to get an oil change. We look forward to to the continued service on their vehicles.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a truck last month and the transmission went out when I pulled off they will not give me a loner vehicle and I cannot seem to get my money back etc

  Business response

  08/02/2024

  Customer came in stating check engine light on.  ****************** checked vehicle and could not replicate problem. Please have customer bring the vehicle back to the service department for further evaluation. 

   

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a lemon! The night I drove off the the lot a brake system warnimg light came on! Had to go to ****** to have it fixed. After that my car completely failed! Needed a new transmission! My car was in the shop for a month! Was I given help at first? NO was pushed off onto my extended warranty.. After I told them I had a 3 month dealership warranty was then they wanted to help! My car had to be towed and I was places in 2 loaner trucks that were TRASH! Now my cooling system is messing up and now I cant get any help with getting a copy of my dealership or extended warranty.. Been calling for the past 2 days with no luck from sales associate to the manager to the finance department.. I completely hate this company! Lawsuit coming

  Business response

  05/11/2024

  Customer has been contacted by a manager and accommodations were made for the customer by giving her a loaner vehicle and service bill was paid at ****** by our store. We will make contact again regarding stated additional problems. Customer's vehicle does have an extended service contract.

  Customer response

  05/11/2024

   
  Complaint: 21696668
  
  I am rejecting this response because: ****** took care of the transmission,  not Homer. ****** had to request me to reach out to the dealership because they weren't successful with getting in touch with anyone with the first issue! When the overheating issue began I reach out to the manger,  not even having my car a week out the shop and his response was there was nothing that he could do! Told me I had to reach out the "finance guy" for copies of my warranties. Now that the complaint was issued I'm getting a response! Which completely absurd,  when this car should have been thoroughly inspected.  I requested this car at olive branch.  They drove it from ***********  There's no way they didn't see the MINOR issues let alone the bigger ones! I would have accepted someone telling me that they needed to inspect the car before putting it on the lot.  But because I am a woman they assumed they could get over! 
  
  Sincerely,
  
  *****************************

  Customer response

  05/15/2024

  No. My issue has not resolved 

  Customer response

  05/22/2024

  No,  the business has not fulfilled my issues.  I have not received a response from the company since  detailing of my appt for 5/24. ****** also informed me that my vehicle was wrecked prior to purchase which I was not made aware of during purchase. I was informed that the car fax was enclosed in my paperwork via the salesperson when I asked if a fax had been ran before purchase. He never detailed the car while reviewing the car. 

  Customer response

  05/22/2024

   
  Complaint: 21696668
  

   

  The business has not fulfilled my issues.  I have not received a response from the company since detailing of my appt for 5/24. ****** also informed me that my vehicle was wrecked prior to purchase which I was not made aware of during purchase. I was informed that the car fax was enclosed in my paperwork via the salesperson when I asked if a fax had been ran before purchase. He never detailed the car while reviewing the car. 
  
  Sincerely,
  
  *****************************

  Business response

  05/22/2024

  The guest was made aware of the damage reported to ****** and we have ********************** signature on the Carfax acknowledging that. There has been communication with the guest and a manager at the store via text on 05/21/2024 and the guest does have an appointment with the ****** store on 05/23/2024. ****************** will be provided a copy of the Carfax signed by her today, 05/22/2024.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,My name is *********************. I purchased a ********************************** 2022 from this Homer Skelton Ford in ****************. I have four more years of financing this vehicle. I haven't been able to drive my vehicle a complete six months in a row yet. My car had to be serviced at Chevrolet from October 2022-January 2023 because the weather stripping at the top of the trunk ripped and caused electrical damage to the vehicle. My vehicle was returned to me January 2023. I was able to drive from January 2023-March 2023. My vehicle went down again only this time I had a service stabilitrak light and check engine. I had vehicle diagnosed two times and paid for parts and repairs. Vehicle still would not run correctly. I paid for another diagnosis. This mechanic that performed the final diagnosis told me that my vehicle is having valve lifter issues. If possible, I just want my vehicle repaired or exchanged for the same vehicle for the same price. I'm not asking for anyone to go after Homer Skelton Ford I really just want my vehicle I worked hard to get. They're always nice to me when I visit there.Thank you.

  Business response

  06/22/2023

  We appreciate your business and are disappointed to hear you are having mechanical issues with the 2016 Camaro you purchased a year ago. We have checked our records and found you declined to purchase the extended service plan that was offered at the time of your purchase. You might reach out to the service facility where you had the previous repairs done. Possibly they could help since as you stated the repairs you paid them for did not resolve your issue.

  Customer response

  06/22/2023

   
  Complaint: 20195380
  
  I am rejecting this response because:
  While signing paper work I rejected the extended warranty because one of your employees, BJ who is no longer there, advised me to purchase the Chevrolets extended warranty. I attempted to do so and Chevrolet would not allow me to purchase an extended warranty. I tried to contact ** but could not get in to i **** him. When I visited you all I was told that he had been terminated.
  Sincerely,
  
  *********************

  Business response

  06/27/2023

  Again, we are sorry you are having issues with your 2016 ******. However, as you were notified in writing at the time of sale 5/16/2022 you were buying the vehicle AS-IS no warranty.

  Customer response

  06/27/2023

   
  Complaint: 20195380
  
  I am rejecting this response because:

  your employee strongly suggested I decline. Ill be filing with the Attorney General. Theres no need to respond anymore unless you all are responding to help.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for service on 4/24/23. I picked it up on 5/3/23 and someone has hit the rear bumper and ruined it. I spoke with the service manager and he specifically stated that he would not fix my truck. I called and texted the general and I haven't got any response.

  Business response

  05/23/2023

  The customer picked his vehicle up on 5/3/23 from our service department.  A week later on 5/11/23 he called us and said he has damage on his bumper. We appreciate your business and strive to have positive interactions with all of our

  customers. While we are sorry you have damage on your bumper, because of the delay in reporting the issue back to us, we cannot assume responsibility.

  Customer response

  05/23/2023

  The service advisor told me they have video showing my vehicle was never hit. But, they never showed it to me. And they drove it more than I do when they had it.

  Customer response

  05/24/2023

   
  

  From the CONSUMER:

  Sent 5/23/2023 11:43:20 AM

  The service advisor told me they have video showing my vehicle was never hit. But, they never showed it to me. And they drove it more than I do when they had it.

  Business response

  06/02/2023

  Again. we are sorry the customer has damage on his bumper. We stand by our original response.

  Customer response

  06/04/2023

   
  Complaint: 20052233
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Infiniti QX60 on 03/04/2022 on May 24,2022 the maintenance light and engine light came on .I took the *** to ******************** in ******** my *** wasnt back there 5minutes and the service person told me my engine was gone due to sludge in the engine.I started crying immediately and I called Homer Skelton Ford and spoke to ****** she wanted the service managers name which I gave to her and she also spoke to him.****** also mentioned a buyback.She then texted me the next day and said we are working on this ASAP her and the Sales Manager ***** who was very rude.Infiniti said it was documented worldwide in the system that this was a unregistered vehicle to lack of maintenance by the previous owner.I took the *** back to Homer Skelton Ford and wasted gas because then I was turned over to the Service manager ***** who said he was leaving me a loaner vehicle and they new nothing about it.Im steady wasting more gas and mileage.They kept my truck for almost 6 weeks,I think I got it back around July 12th or sometime around there Ill have to look @ my paperwork.The whole time they had my vehicle it stayed park in the same spot all that time I only live 8mins away .I was given a loaner vehicle and I drove by there everyday and in the lot with a ticket # in it 503 same spot.When I asked for ****** she disappeared and wouldnt come out and talk to me anymore stated she didnt need to talk to **** asked for the used car Sales manager ***** and was told he was out to lunch.Back to ***** the service manager and updates he stated we tried to send it to ****** and they wouldnt touch it.They sent it to ***************** in Olivebranch and the ***** the service ******** stated yeah they saw a little sludge,but they flushed it 4-5 times and its nothing wrong with the engine.**** @ Infiniti told me theyre just playing you and the car is gone.When I got my vehicle back in July ***** the service manager stated I called ************ and were giving you a warranty .

  Customer response

  03/24/2023

  I called the ********** nickname Warranty that they gave me on 07/12/2022 that would cover all powertrain was good until 07/12/2023 or up to ****** miles.The *** IS NOWHERE near that the engine shut down blowing smoke,rough sounding and I was stranded on a two way lane.I called **** @ Infiniti and she said that warranty is no good I just want to forward you,but have it towed here that was 09/02/2022.On 09/01/2022 I called ***** the service manager  and he said Ive already called the warranty and they said youre good to go take it anywhere to get fixed.After working on the *** for 4 days **** with Infiniti called and said my guy has been working on your vehicle for 4 days if this warranty doesnt pay are you going to pay$500 give or take to have it diagnosed the computer route? I said yes **** called me back and said she couldnt get the *************** I. The phone and did I have another # by that time they picked up.**** said Ill call you back she said the engine was had sludge  all through it, the starter was pushed into the engine and the alternator has several loose disconnecting wires keep in my mind when I got my truck back in July my carpet behind the foot pedal had been cut all off.**** said the *************** said same make,model,vehicle,vin# different customer name had called this same claim in before for the same issues and it was a prexisting issue and they would not pay for it.To break it down would be $1900 plus dollars and they were not going to pay for it.I bought it on March24,2022 and it was in the shop on May25,2022 Everytime I would crank it up smoke was coming out big time and people would say whats wrong with your truck and you just got it and said thats your engine.I have recordings of conversations,etcInfiniti gave me a new Carfax that showed were it went so many miles without oil and filter changes and was once in the shop,but didnt state the reason why??? I have been treated inhumane and have only been able to drive this car til May 25,2022 in the shop til July 11or 12th given a fraudulent reused warranty drive it for another 4-5 weeks and shuts down completely.I am not stopping here and will be on the news.I have cried my heart out and no one seems to care and have treated me terribly.***** all for now,but I have so much more,but Im not uploading any documents.I called the fraudulent ************ warranty they gave me today and asked about the warranty and they asked for my VIN # and they said that warranty was canceled and I said when and by who? The two representatives I spoke to to confirm said on January 16,2023 by Homer Skelton Ford.

   

  Business response

  04/13/2023

  Thank you again for bringing your concerns to our attention regarding the preowned Infiniti QX60 you purchased from us on March 4, 2022. We regret that you're still experiencing problems.
  We appreciate your business and are sorry to hear that you are experiencing issues with your vehicle. As you may recall, at the time of the purchase, you were given the opportunity to purchase an extended service plan, but you declined and felt as if you didnt need it.
  We tried to get the vehicle repaired under the 3 month, ***** mile warranty we included at the time of sale, but since you had driven the vehicle over the ***** miles, the warranty company declined to cover the repair.
  As a reminder, there was nothing on the Carfax report indicating any issues with the vehicle. You signed the report that notes service and accident history.  You felt confident in the history of the automobile and in the Carfax report to the point of declining the extended service plan we offered for extended protection past the 3 month, ***** mile warranty we included in the sale.
  When you brought your vehicle to us on June 2, 2022, we had it serviced as a goodwill gesture, but cannot continue to repair your automobile.
  We regret that you are still having issues with your vehicle.

  Customer response

  04/13/2023

   
  Complaint: 19849136
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me, my wife and ******* purchased a 17 maxima , once we had test drove the car I let the salesman ****** B know that there were a couple issues that I would love to get fixed before we purchased the car such as the radio freezing , new tires (we had to buy ) collision sensor is on which is a hazardous ??,someone could lose their life because of a faulty sensor that will kick on and slow the car down if your cruising and the window is off track (had to pay to get fixed at another dealer) well ****** said its Friday you all can drive off the lot and Monday morning we are going to make an appointment to get everything fixed ! He lied !! I called him numerous of times , we went up there numerous of times and reach out to ***** the used car manager who wont answer the phone nor respond , I am not pleased this is not how you treat buying customer , will NEVER PURCHASE ANYTHING ELSE FROM HERE ! We had the run around since day one they tried fixing on my window and they could never fix the problem , I had to take it all the way to another dealer for them to put the window on track (would love a refund for that )and also the collision sensor is//was on before we bought the car its in the paperwork I have proof it was already on , even when they posted the car for sale they took pictures of the dash board and sensor was on (will be uploading )and was never fixed they lied and said they were going to send it to ****** never heard back , I had to purchase new tires within a week of buying the car , I have plenty of videos , text messages and call logs of me trying to reach out to homer Skelton ford and even emailed the owner ************************* no response , THE COLLISION SENSOR WILL GET SOMEONE SERIOUSLY HURT IN A WRECK , YOU CAN BE CRUISING ON CRUISE CONTROL AND THE SENSOR WILL POP ON AND SLOW THE *** DOWN AND IF SOMEONE IS BEHIND YOU THEY HAVE TO JAM ON BREAKS BECAUSE YOU SLOWED DOWN BECAUSE OF A FAULTY OR BAD SENSOR

  Business response

  03/21/2023

  Customer purchased a pre owned 2017 ****** Maxima from the dealership on 12/16/22.
  We told them we would get the window back on track and have the collision sensor repaired.
  We did replace the window motor regulator and put the window back on track. The collision sensor
  is something that is necessary for the ****** Dealership to repair, as we told the customer at
  that time. Customer was to take their vehicle to ********************* in *********, ** and we would
  cover the repair. The customer never took vehicle to *********************.
  
  
  The dealership never agreed to replace the tires nor any radio freezing issue. If the customer wants
  the collision sensor repaired, they need to take the vehicle to ********************* in ********* ** and have the dealership contact ** once it has been accessed.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In Sep 2021, I dropped off my 2009 **** Sport Trac at Homer Skelton to diagnose a problem. After their review, they diagnosed over $3k dollars in repairs. The vehicle then sat on the lot until April 2022 waiting for the backorderd part and a technician to make the repairs. In April 2022, we got the vehicle back after **** replaced the Program Control Module (***) and Wire Harness, but similar issues continued. We took the vehicle to another repair facility (Christian ******** in ********* **). They diagnosed and repaired the problem. However, the the same issues returned. Their certified mechanic said the only problem possible is the *** and/or wiring harness. We then took it back to Homer Skelton because Christian ******** diagnosed the recurring problem as coming from the *** that **** repaired. **** then had the vehicle on 3 seperate occasions but would not fix the problem. They forced us to drop the vechicle off with no timetable or estimated plan as to when they could make repairs. **** considered filing a warranty claim on the part but they said it was not possible. Their final answer was to make additional repairs (at our cost) that had already been made 3 times in the past 6 months. Bottom line.....we paid over $4k (increase from original estimate) in repairs to Home Skelton and they refused to atleast attempt to warranty the *** when all other recommendations failed. Their final plan was to replace the Throttle Body which had already been replaced BUT the *** continued to trip false codes causing multiple warning indicators to come on. They then refused to value our vehicle for sale based in part on the mechanical issues of the vehicle. I am seeking return of $4,275.68 (final cost, see attachment) in repair costs we paid to Homer Skelton in April 2022. Why? Homer Skelton NEVER fixed the problem from the initial visit in Sep 2021.

  Business response

  03/17/2023

  ******************** brought his vehicle to our service department on 08/16/2021 with concerns about its running.  Diagnosis revealed a damaged wiring harness that had subsequently cause damage to other sensitive electrical transmission components as well as the powertrain control module PCM.  The repairs were approved, and parts were ordered. Unfortunately, due to ongoing supply chain issues the parts were backordered for several months. When parts finally arrived in early April 2022 the repairs were completed, and the customer picked up the vehicle.
  
  
  
  

  Customer response

  03/29/2023

   
  Complaint: 18628921
  
  I am rejecting this response because:

  Homer Skelton's response is not the truth.  The Throttle body was changed with genuine **** Parts by a certified technician 2 times.  Homer Skelton wanted to change it again which is simply not true.  Homer Skelton also failed to mention that I paid for a new ***.  It was the *** that was causing the Throttle Body code to show up.  However, Homer Skelton refused to consider replacing the brand new ***.  We took the truck into Homer Skelton multiple times, they could not find an error and woudl reset the ***.  The error codes would return.....which seems to point to a faulty *** and/or wiring harness.  That is the basis for this complaint.  Instead of trouble shooting the problem by replacing a part(s) they installed, they tried to force me to pay another $1,000.  The Throttle body was replaced and their recommendation to replace it again.....AT MY EXPENSE....is a complete lie.  They should have been honest and installed a new *** and wiring harness that was still under warranty.  

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 3r* of 2022 I bought a ******************************************** olive branch *********** ****** was my salesman an* bj was the finance guy. They sol* me a car that never ha* an inspection *one an* ha* a tore up rear en*. Ha* to go to a whole *ifferent **** company to get the car *iagnose* . After getting the *iagnosis for the ba* rear en* for procee*e* to tell me everything was on back or*er an* they were gunna *o anything about it also took over a month to get them to sen* the money for my tra*e in . Then got ahol* of the **** corp in MI an* let them know what was going on Ashley * tol* me she was gunna look into it an* when I calle* my local **** because that's who she was suppose* to call I was tol* they have never talke* to her. So I calle* back. Got on the phone with a woman name* ******** an* she also fe* me lies an* sai* she was putting a request for a buy back or replacement of my car because the one I have in terrible con*ition FROM ****** An* now here I am still with no answers an* no one will call back if they ever even answer the phone this company has cause me to miss inexcusable amounts of work an* the pain an* suffering has been almost unbearable . Please if the bbb can make this company call me an* solve this issue it woul* be greatly appreciate*

  Business response

  05/18/2022

  Customer called our service department and was told to
  bring the vehicle in for diagnosis. He chose to take it to a different dealership for warranty repairs. We would advise him to contact the dealership where his open warranty claim is being processed.

  Customer response

  05/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ************ **** off *************** took me over a month to get ahold of them to even pay my trade in off they never told me to bring it back because NONE of them would get on the phone. Lie to someone else.

  Business response

  05/23/2022

  Customer purchased the vehicle on 4/3/22. On 4/12/22 he spoke with our Service Advisor *********************** on a recorded line to verify dropping his vehicle off for the warranty repairs. He was told it would be a few days before it could be diagnosed and we would order parts at that time. He chose not to bring his vehicle here.
  On 4/18/22 he spoke with his salesman *****************************, (also on a recorded line) and was told the payoff on his trade was sent to his lien holder on 4/11/22. On 4/25/22 his lien holder returned the payoff check to us providing a different address. We overnighted payoff to that address.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩