Complaints

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new **** Explorer from this dealership online and drove 700 miles to get it. Upon arrival, the sales manager immediately took us to reveal a dent in the passenger door. He then promised to arrange for a dealership in our area to repair this damage. There have been no arrangements made to resolve this issue in 5 weeks. I have attempted to call the manager to resolve this problem but he doesnt answer his phone and has failed to call back. The dealership I told them to use claims to know nothing, beyond what weve conveyed to them, about the situation. During the financial aspects of the transaction, I relayed information relating to the local sales tax in my locality, yet was told I was incorrect. When I was contacted about procuring documentation to register the vehicle, I was informed that I would have to pay an additional $400 in sales tax because the amount sent to the title office was incorrect. I was charged $400 for this service for documentation fees.

  Business response

  07/25/2024

  The repair estimate received at Landers Ford South for the dent repair has been approved.  **************** will reach out to ******************** today to make arrangements.

  Customer response

  07/30/2024

   
  Complaint: 21957276
  
  I am rejecting this response because: The business has not contacted me at all. I received a message from the BBB that the general manager responded stating the quoted repair was approved and his sales management team would contact me on 7/27. Today is 7/30 and there has been no action from the business. I even contacted the local dealership and they were going to attempt to contact this dealership for resolution. I have heard nothing. I also see my name, although spelled incorrectly, was included in the response. I assume this to be a purposeful subterfuge to prevent this from being posted on the public domain. Perhaps ******************* should handle this issue personally since his sales team is obviously not interested in resolution. The solution is simple, send the payment. The amount of the repair is, after all, less than the extra $1000 I had to pay above the fraudulent sales price advertised on their website. If this is a business rated as A+ by the Better Business Bureau I have lost all respect and confidence in this organization.
  
  Sincerely,
  
  *************************

  Customer response

  07/30/2024

  I mistakenly put the wrong date in my previous response to the resolution of my complaint. I received the email from the Better Business Bureau on 7/25, but was allowing the a few days to contact me or the dealership in my area for repair. Regardless, no response.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Landers **** on April 9. My budget was ****** but they brought in a car that ****** before fees and taxes. I have no down payment and my mother is a co-signer. I did a test drive without realizing that there were minor issues until I left the dealership. I decided to make changes to the car like adjust the mirror and adjust my seat. I adjusted the mirror, and the side mirror wouldn't move left to right. Only up and down. I checked the passenger side mirror, and it worked fine. I then went to adjust my seat to sit up straighter and the lever just popped off. It didn't feel like it was torn off. It felt like it was just placed there for decoration. We checked the trunk, and she instantly lifted the spare tire cover and told me there's water in here! I was like, "huh" and she said, yeah there's a lot of water in the spare tire compartment. So, after work, I decided I'm going to drive up and demand an answer. Well, I ended up getting a flat tire because of car debris on the highway and I had to wait over an hour to get a tow truck to replace it. I paid 95 dollars for that! I have tire care plan approved in my car loan and I still have to pay! So, I drove my car to the dealership the next day and I went to spoke to car salesman named ******. (He sold me this car). I was very calm, but I was very ***** and explained what happened. It took them hours to consider if they wanted to fix it. I explained if they sold me a car knowing if had these issues, what else is wrong with my car. I also noticed that I was hearing water splashing in the rear car door. So, every time it rained, water got inside the rear car door. Just two days ago, I lifted the flap at the bottom of the car door and water just came out. A lot of water came out. On May 12th at 11:30 pm as I was getting ready to leave, my car wouldnt start. I kept turning over the car, it was just clicking, and the radio would come on and check engine light came on. It has to be the battery or something electrical.

  Business response

  05/13/2024

  We understand ******************* had some issues with her vehicle after the sale.  We have worked with her to address these issues including the following....

  Landers Ford South replaced the Mirror Assembly
  Landers Ford South Replaced the seat back handle
  Landers Ford South resolved the water in the trunk

  We were not aware of the water in the door.  The doors are designed for water to flow through the door and out a drain.  On occasion the drain will get clogged.  It is very simple to resolve and we are happy to do it for *******************.

  We have submitted the tire claim for ******************* to be reimbursed for the tire she replaced.

  At this time, Landers Ford South has resolved Mrs. ******** vehicle issues.

  Customer response

  05/14/2024

   
  Complaint: 21702143
  
  I am rejecting this response because: Thank you for your swift response. Unfortunately, on May 12th around 11:30 pm,my car wouldnt start. I work nights and I need a reliable vehicle and I thought I could trust Landers Ford South to provide a hardworking woman with a reliable car, but I believe I was sold a lemon car, and the car has been returned to the service department to see if this issue can be resolved as well. For water in the rear doors left and right, that issue started after the repairs were completed. I didnt know where it was coming from until I messed with the flap under the car doors and a lot of water came on both sides. So, I am rejecting this complaint until I get a refund or a replacement. If this issue isnt fixed I will seek legal advice and action. The tire claim was initiated by ***********************(Finance Manager) and she told me she would get in touch with a **** Manager about this. That was over two weeks ago. I sent her two emails: April 10 and April 24th. 
  
  Sincerely,
  
  ***************************

  Business response

  05/14/2024

  Landers Ford South would be happy to look at the vehicle for the "no-start" issue.  However, this vehicle was purchased more than 30 days ago and was purchased "As-Is" with no dealer warranty.  Additionally, there was no extended warranty purchased.  So the diagnosis and repair costs would be the responsibility of the vehicle owner.  We would also be happy to look at the door drains to make sure they are unobstructed.  

  Customer response

  05/14/2024

   
  Complaint: 21702143
  
  I am rejecting this response because: I do not accept this response because I have strict budget and I can't afford to pay for additional costs when this car was supposed to be in good shape. I feel like you knew this car wasn't good condition and still sold me a lemon and I can't even drive if it is not repaired. If I can't afford this I am stuck with a car note with no car. Is there a way to replace this? I still hadn't heard from my service writer. We spoke this morning to get more details so she doesn't know for sure what the issue is. But I'm in need of help. I ask that you reconsider replacing this car or fixing it without payment. 
  
  Sincerely,
  
  ***************************

  Business response

  05/16/2024

  *********************** vehicle was towed in to our service department because it would not start.  Today we diagnosed the vehicle and identified the battery had been drained preventing the vehicle from starting.  After connecting the vehicle to the battery charger we discovered the interior dome light was in the "On" position.  This is a new battery as it was replaced during our used vehicle reconditioning process.  The battery is charged and functioning as it should.  There will not be a charge to *******************.  We believe this is a good vehicle and will be reliable transportation for her. 

  Customer response

  05/20/2024

  I honestly still believe that you sold me a "lemon" and kept ignoring the issue at hand because it took your service department 4 whole days to finally figured out what was wrong with this car. This car is not good and you took advantage on me knowing I needed a car and I explained to your car salesman, ****** that I want a reliable car that can LAST and this car isn't doing a very good so even though you claimed you "fixed" it, I have a hard time believing based on how mid and insensitive your comments were. Since I am stuck with this car, I will deal with it but I will never purchase a car from ANY Landers ever again. You have lost me as a customer forever.

   

  Customer response

  05/22/2024

   
  Date Sent: 5/20/2024 7:26:35 AM
  

  I honestly still believe that you sold me a "lemon" and kept ignoring the issue at hand because it took your service department 4 whole days to finally figured out what was wrong with this car. This car is not good and you took advantage on me knowing I needed a car and I explained to your car salesman, ****** that I want a reliable car that can LAST and this car isn't doing a very good so even though you claimed you "fixed" it, I have a hard time believing based on how mid and insensitive your comments were. Since I am stuck with this car, I will deal with it but I will never purchase a car from ANY Landers ever again. You have lost me as a customer forever.

   

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around the end of Dec 2023 I took my 2018 **** Eco Sport to Landers **** to be repaired. The oil pump pressure went out causing the engine to fail. They replaced the engine and I was told by ****, in the service department that I have a 3 year warranty on this brand new engine. A week later my warning light came on. I took my vehicle back to Landers **** and spoke with **** and was told that the throttle body needed to be replaced. Now I was not initially told this when they replaced the engine. I picked the vehicle up, and about 3 weeks later my warning light came on again. I took my vehicle back, and now I am getting the run around from **** and the service manager *****, and the general manager ******. My vehicle is under warranty, and the warranty company is willing to pay, but they can not get ****, or the other staff to cooperate with what they are asking. I am being told by ***** in order for them to proceed I will have to pay $2000 out of my pocket that I do not have. I have been without a vehicle for 3 weeks now. I depend on my vehicle to get back forward to work to provide for my family. I also have a disabled child that I have to take to appointments, and I have to get back and forward to school. This has caused a big inconvenience to me and my family. I need my car fixed which is under warranty by **** as soon as possible. The initial reason that I took the vehicle for repair is now under recall. I paid out of my pocket for these services. I need my car repaired and for the staff to cooperate with what my warranty company is asking them in order for me to continue to make a living. I did my part by paying what I had to pay, but ***************** did not do their part by repairing my vehicle correctly. If this matter can not be resolved they leave me no other choice than to seek legal action.

  Business response

  02/24/2024

  We understand Mrs. ********* frustration and concern.  We are equally as frustrated.  But the issue lies with her extended warranty company, MaxCare, refusing to approve the repair without a very labor intensive diagnosis.  We agree with the events detailed by Mrs. ******* as it pertains to her vehicle repairs.  Landers Ford South replaced the engine in her vehicle and the repair was covered under her MaxCare contract.  After the repair she had another catastrophic failure in the new engine.  When she returned with this new concern we diagnosed a fuel injector was stuck in the open position.  MaxCare approved for us to replace the failed injector.  After making the repair, during the quality control test drive, the technician determined there was a misfire in the #3 cylinder.  The misfire was the result of the failed injector.  The resolution is another engine replacement.  However, MaxCare will only approve the repair after we visually show damage to the #3 cylinder.  This requires significant labor to "tear down" the engine to expose the cylinders.  We have provided MaxCare with more than enough evidence to approve this repair without the need to provide evidence of damage to the cylinder.  Mrs. ********* exposure is if MaxCare does not approve the engine replacement, she would be responsible for the cost of the "tear down".  

  I have approved the technician to tear down the engine with the expectation it will reveal the cylinder damage sufficient for MaxCare to approve the repair.  

  Customer response

  02/24/2024

   
  Complaint: 21339159
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************

  Business response

  03/04/2024

  Mrs. ********* vehicle has been repaired.  She picked it up end of last week.  To our knowledge everything is repaired and this case has been resolved.  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, 06/12/2023, I had an appointment with LANDERS FORD SOUTH to receive an oil change and to fix the issue with my drivers headlight. The malfunctioning drivers headlight is the very same one serviced at their location on 12/02/2021. I explained to LANDERS FORD SOUTH service advisor *********************, the drivers headlight will come on but it doesnt stay on. I placed a call to the service advisor to ask him to put the rubber back on the backside of the headlight. I was told he was pretty sure they didnt have the part in the shop and it would have to be ordered, it would be there tomorrow. So his recommendation was to replace the bulb. I replied, Are you sure because the light will come on it just doesnt stay on? The service advisor calls back with three prices for three parts: bulb $44.95, wire $29.95, and boot $39.95. This didnt sound right to me at all however Im not a mechanic and I trusted the LANDERS FORD SOUTH employees to act in good faith but they took advantage of me. The service advisor said, I can come pick the car up in thirty minutes and I could come pay for the oil change and parts at the window. When I got there the LANDERS FORD SOUTH service advisor, says my brakes are almost metal to metal and needed to replaced soon. I noticed the mechanic never reset the oil to 100%. I drove back to LANDERS FORD SOUTH. I told the service advisor I said, the mechanic didnt reset the oil to 100%. He said, they probably forgot. He reset the oil to 100%. On 06/13/2023, emails was sent to the service manager *********************** and *****************************. Neither men responded I complained about the bad service and stated do not open my parts. I made an appointment at ************************* on June 24, 2023, I was informed the bulbs were hanging out and placed incorrectly in the headlight. The service advisor admitted he received my emails and the surveys. Its odd that the service manager didnt feel he should reply to any of them. My request is to for $87.75 I paid to *************************. They didnt tell me my brakes was bad until I got up thats negligence not to mention my bulbs was hanging out of the headlight.

  Business response

  07/11/2023

  12/02/21 Landers Ford South replaced the headlight bulb in ***************** 2013 Taurus.  At that time it was noted the rubber Gasket/Boot that seals around the headlight bulb was missing.  But the headlight worked with the new replacement bulb.  6/12/23, ************* returned to Landers Ford South for a maintenance service and advised the service department that her headlight comes on and off.  Upon inspection the technician observed corrosion in the bulb socket (wire assembly) and the missing rubber gasket/boot as notated on her previous visit.  In order to properly repair the headlight concern, it was recommended to replace the headlight bulb, wire assembly and rubber gasket/boot.  ************* purchased the 3 parts but declined to have Landers Ford South perform the repair.  The vehicle was instead taken to a different **** repair facility.  *********************** stated the existing bulb needed to be reinstalled and the rubber gasket/boot installed.  They did not install the new bulb or the wiring assembly.  

  Saturday 7/8/23, ************* returned the unused parts she had purchased, and she was refunded for the purchase.  

  Landers Ford South will happily refund to ************* the labor amount of $87.75

  We do believe however, there is a high probability that, due to the corrosion in the bulb socket, ************* will have issues with the headlight function and the wire assembly will need to be replaced.  If this is the case, we would be happy to take care of the labor to replace the wire assembly, ************* would only need to purchase the part.

   

  Customer response

  07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution to refund me the labor in the amount of $87.75. 

  
  Sincerely,
  
  *****************

  , ** 38109

  
  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a 2019 **** Fusion under 40 thousand miles still under warranty. It started stuttering when taking off like it didn't wanna go. I took it to **** in July of 2022 and they had the car until October of 2022. While my car was in their possession I was told they had no loaner cars on the lot and that I can rent a car and will be reimbursed because that was part of my warranty. I went to Enterprise on 09/13/22 and rented a ****** Altima I kept it for 10 days which is what **** said they would pay for. The rental car was ****** after the 10 days was up my car was still not fixed. At this time I was catching rides to and from work paying people out of my pocket because **** had my car so long. Once the rental was given back to Enterprise I gave ***** at **** the receipt he said he would file it and get me reimbursed. A month later he said he filed it and I now have to deal with corporate. I have been dealing with corporate with a lady name ***** and still no help I faxed in what was asked of me to fax which is the paperwork from **** fixing my car and the receipt from Enterprise and **** still refuses to reimburse me. I went up to **** so much ***** told me there's nothing he can do about it anymore, Ive dealt with corporate and was told ***** supposed to finalize the paperwork. Everybody pointing the blame at everybody else and I just want to be reimbursed what I paid an extended warranty for. Ive emailed on ******** and I've called ***** multiple times he has gotten rude and will not help me. I still have all the paperwork and just want to be reimbursed what I paid Enterprise because that was part of my warranty and also what **** and ***** told me to do but now they won't reimburse me. The car still wasn't fixed in fact I ended up having to buy a new car because it was even worse than before. Please can someone at **** just reimburse me for the rental car that's all I ask. I still have all the paperwork and emails from speaking to everyone and the rental car receipt.

  Business response

  04/07/2023

  This morning I spoke with ******************* regarding her reimbursement.  Landers Ford South submitted paperwork to **** to complete her reimbursement but have not received the funds.  I told ******************* I will work with **** to get her funds.  I've left a message with the **** Customer Service rep who previously worked with ********************  I expect to hear back from her next week and will continue to reach out if I don't get a call back.  We will get this resolved for ********************  

  Customer response

  04/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  ***********************************

  ************ 38637

  
  

  Customer response

  04/18/2023

  I was contacted by the General Manager and was told this issue would be resolved within a week was supposed to hear back within a week. I havent heard back & its been over a week ago. I hope to hear something soon. 

  Customer response

  04/18/2023

   
  Complaint: 19898832
  
  I am rejecting this response because: Date Sent: 4/18/2023 11:43:40 AM
  I was contacted by the General Manager and was told this issue would be resolved within a week was supposed to hear back within a week. I havent heard back & its been over a week ago. I hope to hear something soon. 
  
  Sincerely,
  
  *****************************

  Business response

  05/01/2023

  I spoke with ******************* today and informed her that earlier today I received notice from **** that the Goodwill Reimbursement for her rental has been approved.  We are submitting the Goodwill claim for payment today.  

  Customer response

  05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  ***********************************

  ************ 38637

  
  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 3, 2023 we went to look at a **** Explorer we found online. We did a test drive. We loved it and was ready to do the paperwork. Paperwork was completed on this night and we was told they wanted to put it in the service **** in the morning, March 4, to detail and go get gas in it. So after most of the day calling and seeing what was taking so long we finally pick it up at 5 pm. We live 2 hours from there so we stayed in town til Sunday. Otw home about halfway home, the check engine light came on. So we made it home and on Monday morning I called the dealership and told them what happened and they informed me to take it to our nearest **** dealer and let them check it out, so we did. On Tuesday, March 7, the local dealer calls to let ** know that in February 11 codes had been cleared out and on March 4, 2023 codes had also been cleared. Hmmm, thats the day they had it in the shop and we finally took possession. The local dealer also told ** that a rodent had been up in the hood and had eaten a bunch of wires and had f**** everywhere and it was clear to the eye. Power train warranty wouldnt cover this so we were stuck with $125 bill before we could pick it up. We called Landers and explained and they kept beating around the **** about it and we told them we didnt want it and they said we have no choice. We have had this vehicle 2 days and already in the shop. We called and called to see what we could do about this and tell them how we felt and the ** has not returned our call as of today, march,8. We called and left voicemails with the ** on Monday and all day on Tuesday. This is absolutely pathetic.. this is our good money were spending on this to be treated like this and selling a lemon or junk cars

  Business response

  03/09/2023

  We understand the concerns felt by **********'s and apologize for the issue with the Explorer they purchased from **.  We were unaware of this issue as the code had been cleared from the vehicle's system the morning prior to being traded into ** by the previous owner.  However, we have spoken with the Service manager at ******************* who informed ** they observed a wire that appeared to have been damaged by a rodent but the damage is not significant and is an easy fix.  Today, 3/9/23, we sent drivers to pick up the Explorer and left a loaner vehicle for **********'s.  We felt it would be important for ** to make the wiring repair and have the vehicle in our shop to ensure there are no other issues that need attention.  Our General Sales Manager, ***********************, spoke with the Renfros today to explain our solution.  We will make sure the vehicle is repaired and in very good working order before we deliver it back to **********'s.  

  Customer response

  03/15/2023

   
  Complaint: 19557818
  
  I am rejecting this response because:
  We were called Monday, March 13th to let us know our vehicle was ready for pick up that  the wire had been fixed and it was all cleaned and detailed.  Since we were out of town they were told that we would pick it up today, March 15 to turn in the loaner and get ours.  When we arrived to pick ours up it had not been detailed and the windows looked like a dog had been licking all on them.  A salesman went out to clean the windows while we were talking to the used car sales manager, *****.  ***** had told ** that the repair made for the wire chewed up when we got it wasnt covered under warranty so he would warranty it and when asked about it he denied saying that.  Also, the repair they made was not listed on our **** pass for the vehicle and when asked he called the service manager out there and he said if they put it in the system that ***** would have to pay out of his pocket so they just were just not going to put it in there. After talking to them and things got heated he finally said he would list it in the system so we could have it for our records.  This whole experience has been a complete joke and nightmare and for ***** to be working in customer service he has been the rudest person ever since the night we first looked at the car and decided to buy it.  This has been a complete nightmare from the beginning!!

  Sincerely,
  
  *****************************

  Business response

  05/10/2023

  Sorry for the delayed response.  I overlooked closing out this case.  Landers Ford South had the vehicle towed to our location and delivered a loaner vehicle to **********'s.  The vehicle was repaired at Landers Ford South and delivered back to the customer on completion.  To date we understand the issue has been resolved.  

  Customer response

  05/10/2023

   
  Complaint: 19557818
  
  I am rejecting this response because:
    We did receive a loaner car and yes we received our vehicle back but it was NOT detailed like we were told it would be when we picked it up and they did not list in the system what had been fixed for records but we did receive an invoice from the service manager so I guess that counts.  Also, we only received one key with the vehicle and were told they would give ** one after 30 days and now theyre saying we have to pay $100 deductible under our extended warranty.  This is the worst place ever to deal with and will not be back!  Also, you see how your email has been overlooked for over a month to respond back to you so you get the idea how this business is!!!! 
  Sincerely,
  
  *****************************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About 1 month ago we could not move the gear shift into any other position besides PARK. Call the **** number and was told how to reset to get the truck 2020 F-450 started to bring to dealership instead of towing it there. After keeping it for about 1 week at the dealership, we picked it up and was on our way out. Everything was under warranty. It was under 30k miles. *** weeks later, the problem occurred again....gear shift lever would not move. At this point, a few "error" message also appeared maybe indicating something else was wrong. After reading the manual, we figure it has an interlock brake system and gear shift lever causing the problem. We take it back to dealership. They kept for a few days and I got a call on Monday, September 12 saying that it would not be cover under warranty because the fuse box was tampered with...seal was broken and moist was found which cause the malfunction of the gear shift lever and error message. I ask how it could been broken? Just bluntly answer that someone messed with it. Repairs would cost about $1k out of pocket. I go back into manual and find that if your brake light is working then the other reason could be fuse problems. Next day, my husband and friend went to pick it up the truck. Dealership denied of going into the box previously and then started the blame game. "Maybe the dealership where we brought the truck forgot to seal it, etc etc. beating around the bushes excuses. My complaint isn't just the dealership and how it was handled, but also ************ for not standing behind their warranty and values. I buy a $100k truck to purposely damaged it for fun, taking up my time from work to keep going to the dealership to have it repaired? Flash back to February 2022, I had to replace my fuel injectors due to moisture. Out of pocket was $12k out of town 4 hours away from home. **** voided the warranty then too. Everything is getting moisture under that hood and nothing is covered under warranty.

  Business response

  11/11/2022

  I spoke with vehicle owner today.  She confirmed the vehicle was previously repaired at Landers **** ************.  There is nothing further she required at this time.

  Customer response

  11/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 2nd I took my Mercury Mountaineer in to Landers for repair. ***** told me at the time it would be a couple of days before they could get to it .I was fine with that. I called several days and spoke with ***** each time she would say she was going to get with the mechanic that is working on my truck and call me back. most times me and my mom never received the call back, When we finally found out over a week later what the problem was which was the right hub and the brakes. I felt relief because that should not have taken more than a day or so to repair. Several days went by and I called I explained to ***** my full time job was allowing me to use the company car and asked for estimated date I was always told let me check with the mechanic who was always out when I called and she would call me back. She did call my mom and gave her the cost of repair over $1400. Which was not a problem I just wanted my truck back. I am a part-time Lyft and Uber driver and I have lost a lot of money from this. on 8/19 my mom received a call from ***** stating that when they were taking my truck off the rack that they wrecked my truck and they attempted to pull the dent out of the bumper but were not able to and they had to order a bumper . Fast forward to 8/26 I give them a call spoke with ***** again and was told they ordered the bumper on the 19th but it had not came in and she had called several times to the auto body shop and the guy would be out to lunch and that she would give me call back. Never received the call today 8/31 since she never called back I called her. She stated that she spoke with the shop on Monday and they said the bumper should be in on 8/30 and she stated that she called on 8/30 and did not get an answer and she would call me back she was going to give them a call. If this is not resolved I will be seeking an Attorney. Because I blame them for me losing my second income and I refuse to keep losing money. It will be a month this Friday .

  Business response

  09/02/2022

  We confirmed with the Body Shop this vehicle repair should be complete today 9/2/22.  We will confirm with the customer when it is ready for pick up.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩