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9 Customer Reviews
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Review from Allison H
1 star11/01/2024
Don't fall for the "maintenance plan". I have found out that I've been overcharged from a very good small and reputable company. I wouldn't recommend Mitch Wright to my worst enemy.Review from Shaleen C
1 star04/25/2024
MW Plumbing, Heating, and Air has performed work in my ceiling and royally messed up. Their technicians unplugged the condensate pump for my HVAC unit whilst performing work, and never plugged it back in! This has led to water leaking into the ceiling, ruining the insulation, and now there are water stains and possible mold. They are refusing to address the issue, and this is for one of their 'members' to their silly subscription plan. I have had issues with these guys for over a year, if not two, and have given them chance after chance. They don't even bring the proper size air filters out to their 'members' house. The technicians and "comfort advisors" they dispatch are more salesmen than anything else. They leap at the chance to recommend work costing over $10k, but can't stand by the work they've previously done. I would recommend avoiding this business at all costs, they are simply not trustworthy.Review from Lynne K
5 stars02/22/2024
Ive had Mitch Wright doing all my plumbing and HVAC work since I moved here in 2018. They replaced all my aging plumbing with flex pipe, both toilets (which are now high efficiency low water volume use), the water heater, and the furnace in my home (built in ****). I had them clean my ducts and add extra insulation to the attic when the furnace was replaced. I have had no worries whenever the weather turns coldthere have been no ice dams when we have bad snow/ice storms, and my cooling costs have been reasonable in the sweltering heat. I never have to worry about forgetting regular maintenance since they call me for routine work as part of my membership in their service club. They also installed sturdy grab bars in both of my bathtubs and new shower heads. The office personnel have always been personable and considerate whenever we talk on the phone.Review from Suzy M
1 star08/18/2023
We had Mitch Wright come out to look at our AC. We were told that we needed to replace the entire unit. A second guy was sent out and estimated the cost to be just over $10,000.00. We decided to get a second opinion. They discovered that we needed to replace the capacitor, which cost just under $200.00. I feel like Mitch Wright was in grave error and almost cost us unnecessary financial burden. The "technician" didn't bring any tools, he basically just peeked at the unit and said he could tell by the sound that our entire AC system needed to be replaced. It truly felt like a sham. I requested a refund for the trip charge and received no response.Review from Alan S
1 star07/11/2023
I was initially happy with the installation of my HVAC system. After about a year and a half, the unit stopped working. I contacted Mitch Wright and he came out the same day (which I was surprised with them coming out so quickly). After the technician came out was asking what the problem was (popping the *** and he went to his vehicle to get some test equipment. He went to the outside (heat pump) to check some things out. When he finished, he told me that the compressor was bad, and it would only cost me about $6000.00 to get it replaced!!! Because he said that it was not cleaned (they Mitch Wright) never offered to come and service the unit. I looked through the fins from the inside out and I could see my grass through all four sides of the outside unit.I would not recommend to anyone!Review from Dina C
1 star06/23/2022
We had paid over $13,000 ++ for two new heating and ac systems, we have had problems from day one. Lots of promises but they never deliver. They were great when it came to a quote but down hill after that. We have had heating issues in the peak of winter where the heat would not work and ac issues in the peak of summer. They have come out over 9 times in the last 7 months. ***** the office manager is very rude and could care less about people. He talks down to you and does not try to accommodate any one. He told us we can live with the ac not working and 79 degrees is not bad in the peak of summer. This man should not have contact with customers. They also Installed things wrong multiple times including not having a place for us to replace the ac filter there is no filter housing available and again we were told this would be fixed and has not been. go with any other company !
Mitch Wright Plumbing, Heating & Air Response
06/24/2022
We definitely do not like to hear you are having issues or have had issues for that we do apologize. We have looked over your file and have found that we have had a couple of issues with wiring and an external part from install that we promptly repaired. We are installing manufactured equipment with that said unfortunately sometimes things have issues. We have be there every time and have you scheduled to come next week and would have come sooner but since you are not in town we worked around your schedule. If i can do anything for you please let me know otherwise we will see you next week.Review from Jan K
1 star06/23/2022
I was conned into signing up for their "club membership" 9 months ago for faster and discounted service. Service was to include them contacting me twice yearly for HVAC and plumbing maintenance. Hadn't heard a word from them so I called this morning to schedule HVAC maintenance. After 9 months of paying them monthly they told me they couldn't get to me until late July. I requested they cancel my "club membership" the refused and won't return my calls.DO NOT CALL THIS COMPANY.Mitch Wright Plumbing, Heating & Air Response
06/24/2022
************** was in your home 10/21/21 on three of your systems we have all signed documentation. Our office contacted you roughly 6 months after your winter visit to schedule your summer visit that's when tried to schedule you for mid july. We are limiting cleaning during extreme periods of heat so we can take care of customers with no air for safety reasons.Review from Patti S
5 stars04/27/2022
Michael was knowledgeable and courteous. He clearly explained the work that needed to be done and why.Review from Daryl Q
5 stars03/15/2022
I called the morning they opened and explained my issue, I spoke with Sandy and she assured me that someone would be out promptly. Dakota arrived as scheduled & resolved my issue with high expectation & explained to me about their membership plan. I highly recommended them>
Customer Review Rating
2.33/5stars
Average of 9 Customer Reviews
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