Complaints

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received a new debit card in September 2022. I activated the new card and began using the card. The first place I used it was at a gas pump that read the chip. No problems with that transaction. The next place I went was to purchase some food for lunch. The card came back declined. I knew that was not accurate information. I contacted BrightView Credit Union they "fixed" the issue. The next day I went to a different merchant same problem "declined". I went to my local branch and asked what was the problem they said the could not see anything in there computer. I went to different merchants over the course of 2 months and my problem seemed to be hit or miss. Finally in December 2022 I figured out the common denominator was when someone/I swiped my card verses using the chip or entering the card number manually. My strip will not work on my card. BrightView replace my new card with another new card in January 2023. The replacement also will not work when swiped. I was told by an employee at the credit union to just not use my card where they do not accept/use chip readers. "If an establishment doesn't use a chip reader than they are not in compliance." I told them this was not an acceptable answer and they would not dictate when and where I use my money. If I wanted to by drugs off the man on the street it was my money to do with as I please and I needed access to my money. It is now February 2023 and I still have not been able to resolve this issue with my debit card. I cannot simply remove my money from the Credit Union and go some where else because there is no where else locally I can go to. Please help get me easier access to my money.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 18th some bills we’re automatically taking out of my banking account, causing it to go into overdraft, I was unaware until I tried to use my debit card and it wouldn’t go through, I immediately called the bank to speak with someone, but I could only get their automated service, that would only allow me to us leave a voicemail, I left messages, I called every number for brightview on the internet, trying to speak with a human. I tried the tellers extension, and the mangers extension, I even tried random numbers for extensions just trying to speak to a human. I never got a call back from anyone, I even reached out on social media and their reply was “we will forward your message to somone.” At 1:42 on August, 24th I left a message to inform that I tried to reach them for 6 weeks and would be reaching out to the BBB about the lack of communication. At 1:52, 10 minutes later, I finally spoke with them about what happened and she was kind and told me she would see what she would do and call me back..she never called me back so I emailed her TWICE for an update. They finally replied with I’m sorry i can’t help, so last night I signed onto my account to see what I could possibly do, and noticed they have been charging me $5.00 a day in Non sufficient fund fees. So basically they have ignored my called for July 18th, until August 24. Charging me late fees while ignoring my attempt for resolve the negative balance. Then several more days after speaking to the on the 24th. They continued to charge me late fees, I need help with this matter because Instill can’t get a human on the phone about the $5.00 they are charging me everyday.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩