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Business Profile

Car Wash

Town Pump Express Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My truck was scratch in the car wash, I made a report, and was told that's not where cars get scratches in their wash at those places. They denied the claim . So if you like your vehicle's finish I would never use this place. Was told by an employee that this happens all the time a d he has never seen anyone get any type of refund or vehicle fixed
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On March 29 2022 I took my brand new 2022 Jeep Grand ****************** through this car wash. There was a very long piece of heavy gauge braided metal wire caught up in it and it proceeded to cause $19,621 in damage. I had only had the vehicle 4 and a half weeks when this occurred and I bought it brand new with 6 miles on it the day it was inspected by Lithia and certified for sale. Also, I have proof that this is the only car wash this vehicle had been to up to the date of the incident. They are claiming they are not responsible for all damages. Both body shops I have taken it to are in agreement that all the damages were caused in the same manner. There is no possible way these damages could not have been caused by their negligence. There are many other people who have been struggling with them making things right from the same day and week that I went through. I never wanted to have to deal with something like this on my new vehicle and Im only wanting them to own up to their negligence and make this right. Its very sad Im having to go to these lengths for a business to be held fully accountable when everyone except themselves thinks they should be. I have reached out to a law firm for a consultation and I will be contacting the Insurance Commissioner tomorrow to file a complaint there also. Hopefully there can be a proper ending to all of this. Sadly though, I will never support this business ever again because their lack of concern for making things right and firm conviction that they arent in the wrong leaves a very sour taste with me and many other people. All photos of exact damage I can obtain were taken by the body shops, I can produce bank statements if necessary showing my 3 visits to the wash and I have Lithia sending me the new vehicle inspection report that was done the night before I purchased showing a flawless showroom condition brand new vehicle.

    Business response

    04/29/2022

    Please see attached 

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