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          Business Profile

          Western Clothing

          The Western Outfitters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Western Clothing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a coat as a gift for Christmas on November 29th, 2024. I have not received it and the tracking still says processing. I have emailed them 5 times with no response. the 5th time was to request a refund.

          • Initial Complaint

            09/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Purchase made on 8/27 Emails received from ****** for the charge Credit card was charged No confirmation email from company or tracking information or order number was given.Reached out twice to company for information and status with no response.Order status page does not show any order was placed.

          • Initial Complaint

            05/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Have not received product. Its been over two months.

          • Initial Complaint

            03/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On February 24 I placed an order from TheWesternOutfitters.com due to the fact that they had a bargain price on a Tecova's Women's Suede Fringe Jacket. This jacket was being ordered as a replacement for my wife's Tecova's jacket of the exact same style that had recently ripped. The pictures featured on TheWesternOutfitters.com featured the exact jacket, including the Tecovas labels. As such, I assumed it was the same jacket since that is what the pictures showed, and I placed the order. The order did not arrive until March 12, 2024. When it arrived and I opened the package, it was very clear that it was NOT a Tecovas' jacket as they had featured online, but a very cheap knock-off version. On March 13, 2024 I reached out to the WesternOutfitters.com and requested a refund, as they only had a 14 day return window on their website after receipt. On March 14, *********************** with TheWesternOutfitters.com reached out suggesting a replacement be sent instead. On March 14 I also responded to the the Western Outfitters I had NO interest in a replacement knock-off, but wanted a full refund for the product. On March 15, TheWesternOutfitters.com confirmed that all of their products were "inspired" knock-off versions of the actual products, even though they are displaying the brands and images from other companies websites. On March 18 and 22 I told TheWesternOutfitters.com that I demanded a refund, and would be filing this report, but have not heard back. I have also informed the brand Tecovas about the false advertising that is going on on theWesternOutfitters.com, and I believe they are looking into this as well.

          • Initial Complaint

            03/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On February 20th, 2024 I purchase merchandise online from The Western Outfitters. I used a credit card and I recieved an email on February 20, 2024 that funds were taken and I checked my credit card activity and saw that the funds were taken. The order number they gave me was *****. I received a second receipt saying that I paid the money to Ecommerce People via PayPal. I do not have a paypal account however the funds were taken from my credit card. There was a transaction ID number, a Merchant Transaction ID number, and an invoice ID number plus I had that order number of ***** they sent me originally. After about a week, I decided to check the status of the order and none of the numbers they gave me worked. There is no phone number listed on the website or any of the receipts to call. I emailed them twice and never got a response. I then noticed all the complaints online about people either not getting merchandise or receiving wrong merchandise or not able to return merchandise. It is now March 11th and I have not received the merchandise nor a reply to my emails. I ordered a black frindge jacket and a retro leather bag for a total of $360.00.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          900 Grindle Rd

          Lewistown, MT 59457

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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