Reviews

I can’t even give them one star I would say customer coming in to Ford to buy a Ford bronco my first brand new vehicle ever. It’s a very, very long story. The gist of it was is that I came in. I know exactly what I wanted on my vehicle. I took them out to their car lot because they did not have the exact vehicle. I wanted took them out to their car lot and pointed to everything on a vehicle that I wanted, I was very specific I came in inside to talk numbers with them they got my trade-in. They ended up getting the money that I put down on the vehicle set on a price and they told me they would find my vehicle about a week later they call me up. The manager says hey, we found your vehicle I said does it have exactly what I want on it Said yes, he said the only thing that doesn’t have On it is the towing package. He said that can be installed once the vehicle arrives So I proceeded to ask him is it going to look like the cars with the towing package that are on your lot and he said yes. So that day I went to go pick up my car very excited sign the papers on my first brand new vehicle and left waiting on a phone call about getting my towing package installed. I call a week later stating that my towing package had arrived, but I can get it installed. This company was going to do was cut into my brand new bumper put a towing hitch on my car and a five pin wiring harness to the front of my brand new bumper, so after a couple days of crying my eyes out I contacted the Ford company. I told them we need to meet about my vehicle. So I went up there showed them my vehicle and the only words out of the sales person was I didn’t know it was gonna look like that Onto going to talk to the sales manager, I find out after two weeks that they have Let go of the workers the sales manager that was there when I bought my vehicle was the sales guy that I talked to you about what I want on my vehicle. I will continue the rest of the story

****** was a wonderful help during the process of buying my 2021 Tiguan. ***** was also excellent and explained the financial side of car-buying well! I Would definitely recommend both of them in addition to the manager of the Albemarle Ford dealership and ******* who was the receptionist. Thank you all! God bless you!

Albemarle Ford is the place to buy from hands down. I look forward to doing more business with them in the future.

The new ownership, management and sales staff is absolutely wonderful and go above and beyond for their customers. They will make sure youre happy with your purchase and experience there.

Love Albemarle Ford sale people they do a awesome job helping me

Review update from 06/04/204 Brought the vehicle in . Issue was not resolved ********************If I could leave 0 stars then I would . I came In to look at a vehicle . They took my keys to do an appraisal and never gave them back . Had a funny feeling and wanted to leave . I kept telling them I wanted to go home and think about it . I was by myself and a hr away from home . Came in at 6 didnt leave until 10:30 at night. I kept saying I want to go and think about it ,more and more ppl came over to talk to me . The Big Boss kept telling me how he called the bank and got me this favor whats the problem?! . Goes to tell me how theyre taking a loss on selling me this vehicle (to sweeten the deal ). I told them my concerns and they promised they will fix whatever is wrong with the car . Like an idiot I trusted them and signed away . I asked several times for a service report of everything that was done to the vehicle prior to delivery . No one gave it to me .They sold me a car that didnt even last a week . Call the bank to let them know the car is a lemon, come to find out the deal was not finalized!!!. . I asked for my original car back and they told me they sent it off to the auction. At this point I feel defeated .. literally screwed at this point which left me no choice but to get another one of their vehicle .. which I couldnt take delivery that same day . I had to leave in a loaner because a new battery being installed supposedly .I reached out to them the next day to check the status of everything only to be told theyre working with other customers. The car finally get delivered and then boom check engine light comes on Im thinking its because of the new battery . Goes to get a diagnostic test and the EVAP(The Evaporative Emission Control System)needs to be replaced , Cylinder #3 misfire , ac goes out smh . Less than a month owning the vehicle smh .All around bad experience. STAY AWAY FROM THIS PLACE !!!!