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          Business Profile

          Dentist

          Biltmore Avenue Family Dentistry

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I went to a Biltmore Family Dentistry after the dentist I had seen for 6 years decided that he would not be taking my insurance as in-network any longer. Biltmore Family Dentistry said that they would take my insurance as-in network. I had just had my teeth cleaned at my former dentist in November 2023. I went to Biltmore Family Dentistry on 2.13.24. I was not expecting to have a cleaning that day because I just had had one in November, but they insisted that my insurance would cover everything. They had already called them and checked that out. I had the cleaning and exam and having given all my insurance information to the office personnel, left the office believing everything was covered by my insurance. I started receiving an additional bill from them around September 2024 for an additional $113. I called my insurance company to make sure they had paid the claim and they assured me they had and said that they would contact Biltmore Family Dentistry and explain the amount ******* that point, I assumed that everything was taken care of. I have been receiving a bill every month from Biltmore Family Dentistry for $113 ever since. I would like for the bills to stop coming to my home and my account to show a $0 balance since they were already paid by my insurance company, which is Best Life ************. I was not made aware of any additional charges, up front, of the cleaning they performed and, in fact, I was assured that everything was covered by insurance.

            Business response

            12/16/2024

            Hi *****,

             

            Thank you for reaching out. I'm sorry that you've continued to receive a bill for any balance that wasn't paid by your insurance. After reading through your complaint, and learning your side of the situation, I have credited your account the $113.96 so that you have a $0 balance with our office. I'm very sorry for the frustration and it was my pleasure help you resolve this matter.

          • Initial Complaint

            02/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I went in to see dentist *******************************. She said I had four small cavities and she proceeded to do four fillings. One filling fell out completely, the others have been falling out numerous times while I brush my teeth. I went in to see ***********, who helped me with one filling. Because they have been coming out while I brush my teeth, I wanted doctor **** to look at them again. When I went in to schedule, they refused his service, then completely refused service at all. They sent me a letter saying that I am not complying? The manager never reached out to me, even after helping find insurance to cover the fillings. Please help. They should be responsible for the damage they have done to my teeth.

            Business response

            02/28/2024

            Dear *****,

            Thank you for letting us know about this patient. She was dismissed from our practice recently due to numerous complaints from our dentists and staff. Due to HIPPA, we cannot release the details of our evidence countering her fabricated response. We will issue her a check in the amount she is requesting. Please notify her that she will receive a check in ~10 business days.

            Customer response

            02/28/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  Due to the hassle that they gave me and the expense that it cost me out of pocket, the check should be for $1000

            Thank you. 

            Customer response

            03/13/2024

             
            I am rejecting this response because:

            They replied and said they would send a check to compensate me.  I have not received a check in the mail. 


            Business response

            03/20/2024

            I apologize, I was waiting on a response to indicate the $357 was an acceptable agreement. I sent an email to ***** with the BBB on 2/28/2024 and had no response from that email. I will assume the $357 is acceptable to close this response and put a check in the mail today.

            Customer response

            03/20/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

            Thank you. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          1 Hospital Dr Ste 200

          Asheville, NC 28801-4550

          Visit Website
          (828) 216-9531

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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