Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  transparency is important! Order number ******* $16.68 Ordered 11/08/2024 follow up email sent 12/01/2024 receiving the following information:Your order has not yet shipped. Per ******, we have managed to ship most of the first class orders (shipping weight of less than 1 pound) through September 30th, 2024 and most of the heavier orders (shipping weight of 1 pound or more) through September 25th, 2024; we're shipping 3 to 5 days' at a time (not right now, though, due to the holiday).Please accept our apology for the ridiculous delay in shipping. We are working very, very hard each day to get out as many orders as we can. Unfortunately, for the past 10 weeks, we have been having issues with our shipping program(s). Per ******, he is hoping to have any and all issues resolved as soon as possible, of course, and is looking to have all of the delays corrected.Again, we're just so sorry that this seems to be a recurring issue here of late, but we promise, we will get this corrected.Currently, we are still trying to recover from the devastation that Hurricane ****** has caused our little town and county, as well as surrounding towns and counties. Our county has been declared "a federal major disaster area." Thankfully, now, in our county, there are only a few that remain without power, and their email, cell phone, landlines, internet, etc. have come back up. Every modern convenience was taken in the blink of an eye, and many of our neighbors and friends remain homeless, and are STILL trying to find clean water for consumption. At least the non-potable water that's finally been flowing allows them to shower (mouths closed) and flush toilets. Other towns and counties that surround us are still doing body recoveries by using cadaver dogs (checking flooded areas, and areas that had mudslides and landslides).I am answering emails as time allows.Please, we ask for your continued patience and prayers during these very trying times. Take care,*****

• Initial Complaint

  12/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order with Fly lady on 11/13/24 for a calendar. The note on the email order confirmation stated, Orders are usually processed in 1-2 business days from the purchase date. Please allow 2 weeks for delivery in the ** and 4 weeks international. In most cases orders will arrive much faster."On 12/2/24 I sent an email inquiring about the order status. I received a reply back with a long email saying "Your order has not yet shipped. Per ******, we have managed to ship most of the first class orders (shipping weight of less than 1 pound) through September 30th, 2024 and most of the heavier orders (shipping weight of 1 pound or more) through September 25th, 2024; we're shipping 3 to 5 days' at a time (not right now, though, due to the holiday).Please accept our apology for the ridiculous delay in shipping. We are working very, very hard each day to get out as many orders as we can. Unfortunately, for the past 10 weeks, we have been having issues with our shipping program(s). Per ******, he is hoping to have any and all issues resolved as soon as possible, of course, and is looking to have all of the delays corrected."I said nothing was indicated on your website to mention any of this to customers. I am a paying customer & ordered an item. If you have significant delays then let ppl know before they place an order. So I won't get my order for months according to the email. It's a calendar, kind of point less after the fact. This is not the first time that this has happen. Last year it was the same thing, delays, just a different scenario with excuses. I will not order from them again. It should not be this difficult to get what you paid for. I asked for a refund and was told on 12/4 ok, but still have not received anything.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed 2 orders with this business one on 8/19/2024, the other on 8/21/2024. The respective order numbers are ******* and *******. On 9/2/2024 I sent an email asking whether the orders shipped and if there was a tracking number. On 9/4/2024, I received a reply from ***** saying the order would ship later on that week or early the following week which would be 9/9/2024 or 09/10/2024. I sent an email again today, 9/11/2024 explaining I received no shipping information with the carrier tracking number supporting the claim of shipping the order out by the latest early this week. I explain my disappointment of my experience and complain about the shipping costs in comparison it was taking my order to arrive. ***** emailed me back today apologizing again for the delay saying she would cancel my orders and refund me the amounts which were $115.98 and $16.68. She never gave me a time frame as in when to expect the refund to post. I checked my bank account and have not been credited back as of yet. I feel uneasy dealing with this company, as they seem to have a disorganized way of running a business. Not one but 2 orders, I placed get botched. If the items I ordered were back ordered, it should have been communicated to me as soon as they realized the shortage of stock, but no they left me in the dark. Had I not contacted them, I would have no idea what is going on. ****, even after emailing them ***** never explained what happened with my order, except a vague explanation of my order being delayed, no reason why. In the second email ***** replied she told me ****** sends his apologies. First of all, who is ******? Second, I don't want apologies sent, I want my order sent or my money back. At this point, I feel uneasy with my experience in dealing with customer service and being given the runaround. No clear communication from this business. I didn't pay $132.66 for an apology. I don't trust this business competency to handle my complaint in a timely fashion.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 4, 2023, I placed an order with FlyLady and per the confirmation email I received, it said that orders are typically processed in 1-2 days and should be received within two weeks. My card was charged on 10/5/23.On 10/13/23 I sent an email asking for a status, because I hadn't received my order or any other communication regarding my order. Over the next couple of days I sent another email and finally received a response on 10/17/23 from *********************. She said that there had been numerous delays due to illnesses, production issues, shipping issues, and her computer crashing. She said there were only 4 of them doing the work, and they were trying to get caught up, and they would try to get my order out in the next week or so.I was very disappointed and explained as such as this was my first time ordering from them, and I was excited to get my stuff as well as some presents I was getting for friends. I think I was more upset about the lack of communication, but I also understand things happen.On October 24th, I emailed again - still no order - and explained that if my order couldn't be shipped so that it arrived by the 27th (needed by then for the presents mentioned above), that I would like to cancel my order and receive a full refund.On October 25th, ***** emailed back and said she would cancel the order and refund me in full.Since that time (it's now November 9th), I have still not received my refund, nor will she respond to the emails I have sent.I love what FlyLady offers in terms of her routines, helpful information, etc., and I'm so disheartened to have had this experience with an order/refund. All I want is for my money to be refunded.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩