Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was wrongfully repossessed at 1am this morning (1/6/25) before the vehicle was taken into possession of this company, while the wrecker was backed up to it and hooked up, my husband took a photo of the odometer reading and additional pictures. The vehicle was returned to us as promised by 5pm. The tow truck driver arrived at 4:55pm today. The tow truck operator stated that his job had contacted him and asked him to do this last minute, he was using a rental truck, when we got to the facility where our vehicle was, the flatbed already had the vehicle on the bed. Upon arrival, we noticed the rims were very close to the right side bed rail (almost touching) we expressed our concerns, as he was lowering the truck. The new ***** trailer hitch was scraping the ground and putting pressure on the hitch. The tow truck operator asked if we could supply him with wood planks to try raise the truck coming off the flatbed creating less damage. We supplied with two pieces of wood, which helped a bit. 3/4 of the way off, the started the truck and pulled it into our driveway, at that time I happened to look at the mileage as I also took an odometer picture earlier this morning when hooked up to the wrecker before it left. The mileage from this morning at 1am read ******* and came back to our house at 5pm at ******* a discrepancy of 36 miles. We were told the vehicle doesnt get driven, it is in a safe locked location. We left keys with the driver that picked up the vehicle so it didnt have to be damaged moving around the lot. There is also damage to the right front rim and the hitch as mentioned earlier. The truck was sitting crooked on the bed of the tow truck upon arrival. I tried to contact the company and refused to sign off on the hold harmless paperwork and mentioned all related concerns to the driver, who advised to contact the office since he is only a driver for the company and not responsible. Im beside myself that this company would put 36 miles on my vehicle

  Business response

  01/09/2025

  1) Vehicle secured per client direction ... if their error, that's on them. 2) The debtor did not provide keys to the repo driver as noted and documented in the recovery platform.  3) We don't operate with rental trucks (Ms. ***** issued false accusation to fit her agenda). 4) Ms. ***** stated that her vehicle was returned to her via truck, but yet states she arrived to the facility where the vehicle was located, so was it returned / delivered back or did you pick up from the storage facility? 5) Vehicles don't get driven, especially a vehicle that didn't have a key with it ... it's impossible. If we had the keys, he wouldn't have had to dolly it to the yard as shown in the photo.  6) There is nothing done that would create damage to the wheels.  7) The signed paperwork is between you and your lien holder.  We have marked it as "Refused to Sign" as agreed.  

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was repossessed from Collateral Recovery Solutions on November 14th. And when I received my car back from the lot it has been damaged. I filed a claim with Collateral Recovery Solutions and they denied it saying that the vehicle was damaged prior to them picking up the vehicle which is not true and the picture that they provided only shows drop off at the lot from that morning at 4 or 5 in the morning theres no sun light whatsoever. Im not able to get into our out of my passenger side door because they damaged the fender and put a dent on it with a white paint now attached to it. They said that there is nothing that I can do now besides file under my insurance which is not okay. I paid the lot $250 because that was the storage fee and after taking my car to the dealer to see about it being fixed its going to cost me 3,521$.

  Business response

  12/13/2024

  We appreciate the BBB complaint.  The vehicle was repossessed, the damage is present in the driver photos, taken prior to him putting it in the storage yard. The truck and lift is black, so white paint makes zero logical sense to accuse our company or driver. The amount of rust on the damage photo this complainant submitted makes it clearly evident it was there prior to us picking the vehicle up. Anyone familiar with towing a vehicle can understand that damage under a passenger door and to the door/fender located BEHIND the front tires isn't feasibly possible with a tow truck that towed the vehicle from the front wheels. The lift enters from the front of the vehicle and touches the front side of the tires. The reason the claim is denied is there are no physics possible that relates the damage on the vehicle to being caused (or possible) by a wrecker. What the complainant did the night before that he doesn't remember seems to be a more logical explanation. Have a Merry Christmas!!

  Customer response

  12/30/2024

   I am rejecting this response because:  

  That makes no sense at all. Even I know based off the reviews from the company itself they take no accountability for their actions when they are in the wrong. For them to use a smart remark saying I dont know what the vehicle looked like before they towed it is insane and disrespectful! 

   

  I was able to get into my passenger side door without any issues the night before without a scratch or fender lift. I clearly have pictures of the vehicle in perfect condition if i need to provide proof. My vehicle was parked on the hill and hard for a tow truck to maneuver it out of the driveway. If you all need to come out and investigate my premises please let me know. But Im not giving up on this complaint because clearly they dont care because the car was repossessed. You should still treat other peoples property with respect. Based on their history they have not done so either. All of their staff is rude on the phone and they take forever to respond to an email. If it takes two weeks or longer they automatically deny you and thats not right. Especially if the individual is giving the business ****** however because I have to stand on business now because they dont want to seem to compensate i guess we will have to keep this going until this situation is resolved.

   

  ******** ********

  
  
  
  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for my car the first day it got repoed and had to wait 2 days we'll I get my car back today and have ants all in the car not to mention my borlar exuhast is bent and scratched and the worst part is my brand alternator was swot he'd out and I have proof it was because my mechanic told me that's not what I just paid him for and the serpentine belt don't match the box it came in because it was just put on as well something need to be done a proper investigation need to come about but I have proof

  Business response

  08/09/2024

  The vehicle was repossessed on 8/6/2024 @ 4:50am.  We received the release from the finance company on 8/7/24.  *********** procedures are to follow appointment schedules for each storage location.  Depending on the time **************** called the office to set the appointment (this can be verified if needed), it may have been later in the day or there were no available appointments on 8/7/24 when he 'wanted' to get his car back.  The appointment was scheduled for 10:30am on 8/8/24 (the earliest available appointment that day).  We have no need nor desire to hold a vehicle.  When one leaves, it just makes room for another one, so the sooner they leave, the better.  I have attached photos of the motor and vehicle as reference.  What you see is the way the car was when it was picked up and the way it was when it left.  Out of everything that was on or in the car, not sure what anyone would do with an alternator and serpentine belt off of a 9 year old Corolla.  Our lot staff person drives a Chrysler minivan, won't do her any good.  It would make sense that if anyone was going to attempt to steal anything, they first wouldn't take photos and second, they would probably go for something more valuable, like the two handguns located in the vehicle.  While this attempt at a claim is appreciated, it's pretty far fetched considering what we are dealing with.  Thanks for contacting the BBB, but we're going to have to decline this one.  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My *** ****************************** attempts to make a quick getaway during a wrongful repossession. The claims department disregarded my video showing the improper repo and the photos of clear damage to my car. My car was serviced at *** just a week before the tow which gives me a clear video of my car without the damage that accrued from the tow. The claims manager's response was "A lot of things can happen in a week" Then I suggested finding a common ground here because it was clear my car was damaged and my claim is legit. He proceeded to talk down on me, "only disgraceful people like you get title loans they can't pay for" then hung up the phone. Even though my car was wrongfully repossessed and I didn't have a outstanding title loan or any loan. This company needs to be held accountable.

  Business response

  07/18/2024

  We reviewed the customer's video.  It clearly shows the driver hook to the rear of the vehicle that was parked in the street next to the curb, roll less than a block, stop in the street, and hook up tow dollies.  The title loan company approved the repo order, we repo'd the car.  The response to the customer's repeated statements of "You run a disgraceful company, you run a disgraceful company," was met with a response of, "Disgraceful people accept title loans and the pretend they don't owe them and then don't pay for them."  This customer inspected the car, signed the release and left our lot with the vehicle.  Only the unsatisfied turn into keyboard warriors and post complaints. This customer chose to state that he had read all of the reviews, etc. and there are many of them.  Count the negative reviews then find out how many cars we repossess.  The reviews are a miniscule fraction of the total.  Most people that leave without complaint don't jump on to give a 5-star review of their great repossession experience.  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 11, 2024, in the middle of the night after midnight so it was February 12, 2024, early in the morning, my 2017 GMC Yukon Denali XL was repossessed by the company Collateral Recovery Solutions LLC. in which they damaged the *** by dragging it from behind and it is a 4-wheel drive which can't be towed from the rear so they damaged the transmission in the process due to the distance it was drugged from, and my yard was damaged in the process and are denying responsibility for it, and I was told just to drive over damage to remedy the problem but that's not going to work. Also, they have stolen all of my personal property out of the car never giving me the opportunity to come collect my own property out of the car they told me that they would bag up my stuff for pick up because *** was going to auction. Upon arrival, I had to wait at the gate until instructed to pull in and park where they would bring items out to me. But when receiving my things I asked where is the rest of my things and the guy said this is all that has your name and vin# on he doesn't know where the rest of my stuff is, and now they are denying responsibility for missing items as well. I have pictures of the damage to the yard as well as missing personal items from my 2017 GMC YUKON DENALI XL, I've contacted them several times and always getting the run around until today now they are denying everything. I even asked them to check the camera system recordings since they have security surveillance, the answer was if you taking us to court we would provide it but other than that they trust their employees don't steal, I have proof and witnesses of items in my *** upon them removing it I'm trying to upload information and pictures, but your system is not letting me upload anything saying the files too large. The total for missing personal property items and damage repair to fix my mom's yard is $3,290.70 and I have a receipt for all items as well as an estimate for damage repair to the yard.

  Customer response

  05/10/2024

  ---------- Forwarded message ---------
  From: <******************>
  Date: Thu, Apr 4, 2024 at 2:49 PM
  Subject: Claim Ref # ******
  To: <*************************>

   

  Good afternoon:

   

  The Claims Team has reviewed the aforementioned claim.  Based on the photos of the dirt driveway, it seems that simply driving over the area where the vehicle was taken from would be the easiest solution.  In repossessions efforts, there are occasions that require removing a vehicle from its current location to a location that is either safer or better suited to utilize the tools needed.  Once that happens, the driver can carry on about his night.  Dirt and damage dont really coincide as damaging dirt really isnt possible.  Some rain and further driving over the area in the photos will solve this very easily.  This claim is respectfully denied by Collateral Recovery Solutions, LLC.

   

  Best Regards,

   

  Claims Department

  Collateral Recovery Solutions LLC

   

  ---------- Forwarded message ---------
  From: ******************************* <*************************>
  Date: Thu, Mar 28, 2024 at 6:58 PM
  Subject: Re: ******************************* - Claim Form
  To: <*******************************************>

   

  

  THESE ARE SOME ITEMS I DIDN'T RECEIVE FROM MY 2017 GMC YUKON DENALI XL THAT YOUR COMPANY REPOSSESSED AND TOOK MY PERSONAL ITEMS FROM TRUCK BUT DIDN'T GIVE ME, I'M ALSO MISSING ITEMS ABOVE THE *** VISOR AND GLOVE BOX AS WELL AS BEHIND RADIO AND IN CUPHOLDER AREA. WHERE IS MY PERSONAL BELONGINGS?

   

  On Thu, Mar 21, 2024 at 2:14 PM <*******************************************> wrote:

  ******************************* - Claim Form

   

   

   

  Business response

  05/13/2024

  Not sure how many times we have to keep going back and forth on this.  I've responded, responded again, get a finalization from the BBB, yet here we are again.  We will no longer communicate regarding this claim. 

  Customer response

  05/14/2024

   I am rejecting this response because: They have prior history from all the reviews on BBB website of missing or stolen items from people who theyve repossessed vehicles. And I have proof of items that was in my SUV before it left my yard. There was 4 vehicles in yard and mine was removed and now items that was in my car is missing no other vehicle in yard has items missing so it happened in their possession. They have stolen my personal property from my vehicle.
  
  
  

  Business response

  05/16/2024

  Photos uploaded, nothing in car.  Items in question would have remained with the vehicle (floor mats, head phones for rear entertainment system, trailer hitch).  The yard staff removed what was in the rear of the vehicle as she claims she got a baseball bat that was there.  If anything else would have been there, he would have removed it.  The signed release/hold harmless form has been uploaded.  It's the same form we sent to *********************** office to respond to this same claim with them.  If the amount of effort to harm a business here was used to do good, wouldn't the world be a much better place. 
  It's interesting you state you've read all of the BBB reviews (maybe ***** at most).  We repossess nearly ****** vehicles per year.  If this was a "regular" occurrence, wouldn't it be logical to assume there would be far more reviews / complaints of this nature?  
  We hope you have a great summer and looking forward to serving you again in the near future!

  Customer response

  05/17/2024

   I am rejecting this response because: Ive asked for video footage of items being removed out of SUV and was told only if going to court. Its sad but true that youre company has thefts that occurred while on your property but I know what was in my SUV when it left my property the fact that you cant provide evidence of anything is mind boggling. I had to sign your paperwork to get the items your employee chose to return to me but again where is the rest of my property and what about the damage you caused removing my SUV from my familys property. This is not acceptable from any company that is responsible for stolen property or damages to property. The pictures you uploaded is after youve removed what you wanted to keep for yourself apparently. Someone has my personal property as well as my personal information which at this point I feel as if I need to go to police for stolen identity Im not sure what your company will do with my personal information since you all stole my personal property and information from my SUV.
  
  
  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My vehicle was repossessed. I paid the finance company to get my car back. When I went to collect my belongings they could not be located and the young lady working the window told me the person who cleaned my car out 4 days prior no longer works there. This was in October 2023. I filed the claim and almost 7 months later there has been no resolution to the claim and no response from claims manager to my inquiries. I have been patient since this is a business but 7 months is a long time to be patient with no communication from the company. the amount of money paid is the approximate value of of my belongings that could not be located.

  Business response

  05/07/2024

  Good morning.  We have attached all interior photos of this vehicle that were taken at the time of repossession.  To speak to this individuals accusation of us not having a picture of the center console, we have a photo but not of an open center console.  Due to the overwhelming presence of needles, fentanyl, and other dangerous substances and items, our drivers avoid "digging through" consoles looking to simply capture a photo.  As seen in the rear seat photo, the Ariat boots are there, and would have been stored with her items and returned to her at the time of property redemption. Furthermore, the number of items she claims to be in the vehicle, but not concealed in a console or glove box, where are they?  They aren't in the photos ... This individual claims to have sent an email on 10/6/23 about how courteous our yard staff is/was, yet after reviewing our inbox, no such email was received. A screenshot is far from proof of something being done. In this instance, like many others, individuals focus all of their time and efforts into attempting to damage the reputation of a person or business. Imagine if this much effort was put into doing something worthwhile and simply doing what is right! Everyone wants a quick paycheck without having to work. We denied her claim after requesting all alleged missing items and alleged dollar value. Amazingly, her items came out to a flat $500.00, approximate alleged value. After reviewing signed release documents and dialogue with our attorney and accountant, the claim was denied (and it still is).  

  Customer response

  05/07/2024

   I am rejecting this response because:
  I never received any of the belongings that were in my car when it was repoed. I was made to sign the release for my items as someone went to get them. I stood there for an hour while they searched. The items that were in the center so some I can let go. However none of the emails were just screenshots. I have the threads. No one ever contacted me in anyway to let me know the claim was rejected. 
  
  

  Business response

  05/07/2024

  Based on our records, a response was submitted to your email address on 10/10/2023 and 10/13/2023. The young lady is accurate in what she told you, even though that information is irrelevant. The claim has been responded to not only via email, but now here ... 7 months later. Just as in October's email, the "request" for a $500.00 has been denied based on conversations with our accountant and company counsel.  

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I accept it because it has become quite clear that this company will not honor their statements in a previous email as to whether replace or reimburse. I have never received an email from them saying the claim had been denied, had that been the case when I emailed in April asking for an update or when I called in the beginning of April that information could have been given and this complaint would not have been filed. I will accept their convenience out of their responsibility as a business because that is less stressful than going back and forth with a shady business.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 21, 2023: requested a voluntary surrender of our vehicle. We were told the tow company would call us to retrieve the vehicle. The car was cleaned, and the keys were placed in the car as requested. August 22, 2023: Collateral Recovery Services called to confirm they were about to retrieve the vehicle. We confirmed location of the car, and the keys were in the car. The vehicle was picked up between 3:15p-4:30p August 25, 2023: Received call from finance company and tow company stating the car was never received. August 28, 2023: After numerous calls to both company, my husband and I retrieved the vehicle, located 15 minutes away at an apartment complex. August 30, 2023: After requesting another surrender, the tow company called to confirm pickup. They requested the keys are placed in the vehicle, and we denied the request. We explained to Hannah, the tow rep, that we had a bad experience and want to ensure the vehicle is properly retrieved. We asked to file a complaint with the company, and Hannah stated it wasn't her guys who did this. She stated that despite our phone records showing that they called us on August 22nd, her company didn't call. She then proceeded to get loud and yell 'ma'am, do you want your car picked up or not?' I calmly reminded Hannah that I didn't raise my voice and would appreciate her lowering her voice. I explained once again the situation and that we need to ensure this vehicle is properly collected. We are requesting all information on the individual who will be collecting the vehicle. She remained with an attitude. After reading reviews for this company, I'm concerned that our vehicle will be damaged and stolen again. We have submitted photos and videos of the vehicle's current condition, including the food and trash left in the vehicle by their driver.

  Business response

  09/11/2023

  Without a name to pull the account, unable to provide further documentation.  I do remember the call and Hannah asked me if we picked the car up.  I checked the system and called the driver and we did not secure.  It's odd that they "found" the car in another apartment complex and then called to surrender it again.  It appears that someone they know drove the car.  If someone steals my car, I would report it to the police department prior to anything else.  Without a name, I cannot confirm whether or not we have secured the vehicle at this point. 

  Business response

  09/19/2023

  I'm not sure why this individual will not let this situation go.  She put the keys in the car.  Apparently someone she knows moved / drove it, before we got there to secure the car.  Allegedly they found it somewhere else and instead of calling the police, they just decided to jump in it and take it home.  We picked the vehicle up over 2 weeks ago.  Not sure why this individual continues to harass us over her family or friends driving the car. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/26/2023 at around 10:05 am, I arrived to the recovery lot on I******* ** in *********** ** to retrieve my personal items with my boyfriend and his sister. Upon arrival there was nobody at the window, so my boyfriend got out of the car and looked around. When couldn’t find anybody or anyway to contact anybody I got out and asked the car next to us if they were able to talk to someone. The lady stated that she was told she needed to make an appointment and they disappeared. I then called the number provided to schedule an appointment and tapped the horn. After a few moments, a man comes to the window. I get out of the car and approach the window and he starts screaming “Did you honk the horn?!” Taken aback I answered yes, I have an appointment at 10 and there was no one at the window or anyway to grab someone’s attention. He then screamed that he was at the window at 9:50 and I was not there so aggressively my boyfriend got out of the car and approached the window as well. I noticed that as a MAN approached he began to calm down and speak like he was talking to an adult and not his child! He stated rudely that I was told not to honk the horn (which I was not) and tried to close the window in our face. My boyfriend stops him and says asks did that mean we couldn’t get our property, at that point alley corporate to hear the rest of the exchange. As I approached with the phone he no longer spoke and wanted the woman to do the paperwork (call should have been recorded). They then got all my stuff and pulled up so close to car like he was going to approach aggressively until he realized I was recording. I have a total of $302.50 (yes I’m going to count the change since he was rude off bat) missing from my belongings that I was told I could only file after 2 when the claims department opens. I do have a video recording of the other women’s wallet missing as well and you could see his physical aggression in the video.

  Business response

  07/03/2023

  Based on the information listed int he account, the photos taken of the vehicle at the time of repossession, and the signed personal property release form, there is no evidence of missing items.  There has also not been a claim filed on this account.  With that being said, a "he said/she said" type of claim is most likely denied to the lack of physical evidence.  The vehicle was not cleaned out until the day of the appointment (6/26/23).  The staff in the office share with customers to avoid blowing the horn (hear this every day).  The staff at the yard isn't geared with the soft, southern hospitality, feel good personality .... he's from *** ******.  Unfortunately, feelings may get hurt by this.  There really is nothing more to discuss.  

  Customer response

  07/05/2023

   I am rejecting this response because:
  
  Where someone is from does not mean someone can be rude. Also please provide a copy of pictures are there are any signs stating no honking - or previously recorded call where it was stated. 
  Unless that proof can be rendered, as a ** ******, that man should be removed from the window and re-trained! I have contacted Santander and was told the same about the money missing from the car. However the least they can do, is retrain their UNprofessionals with real customer service as well as signs!

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This repo company took SUV out of my yard on Friday. I haven't received a Notice of a Right to Cure as required by state law. I didn't realize it was gone until I was trying to leave for work on Friday night. Items I use for work are in the vehicle they have. I missed worked 2 nights. They are closed on weekends. On Monday, I was told their policy requires a 24hr waiting period between requesting an apt. and getting one to retrieve my property. The next morning as I was on my way I called to let them know I would be a little late due to a sick granddaughter I was caring for that morning. I was told they don't allow late apts. I was required to reschedule. Upset I ended the call and called back later around 2 pm. I was told the scheduling dept. Was then closed. Meaning now I would have to wait 2 more days. Is this legal? Its clear they use "their policies" to keep adding $30 a day to the bill. Should they not be at least, required to release work items? This company has an agenda driven to prolong vehicle storage exploiting people already having hardships. And are super rude as and added bonus. They can prevent one from working while adding to their bill. Where's the justice for people that have been sick or experienced other hardships to end up in this situation? Only to be treated like dirt, by repo company office workers exploiting money from people facing financial hardships. That is lower than low. Kicking someone whose already down. This company's policies should be evaluated by the proper authorities. That can't be legal.....

  Customer response

  03/17/2023

  I have not heard from the business in response to my complaint.

  
  

  Business response

  03/17/2023

  We are not really sure as to what the customer/complainant is looking for here.  The complainants vehicle was repossessed on 02/11/2023.  The vehicle was transported from our storage lot by the auction on 03/02/2023.  The complainant picked up personal property that was in the vehicle on 02/16/2023 (see attached signed release form).  Other than that, there is nothing else to say about the account.  Not sure why they are looking for us to contact them. 

  Customer response

  03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Case #: ********** Reference #: ****** Acct #: ******* Around Oct. 8 or 9th 2022, my car was repossessed by Collateral Recovery Solution. After paying the necessary fees to obtain my car I notice money was missing from underneath my arm rest. It’s only $5 but I never received my money and the guy I spoke to about the claim I submitted was very disrespectful and completely unprofessional even called the items in my car trash, said I would spend $5 in gas just to come pick up the money. My armrest has 2 compartments a top and bottom they only have pictures of the bottom but the money was in the top section. I never received any denial or approval for my claim. The day I came to pick up my car a young lady was outside saying items were missing from her car as well, so this company is known for bad business practices and stealing items from customer and being very rude and disrespectful. I would like to receive what is rightfully mine no matter how much it is.

  Business response

  01/03/2023

  There is simply no evidence in the photos required by this individuals lien holder to substantiate this alleged missing $5.00.  At no point in time did anyone from our office call his personal items "trash" as verified by a review of the recorded phone call.  The customer was advised that he lives nearly 40 minutes from the storage lot and he would spend $5.00 in gas getting there and back home.  Furthermore, the additional allegation that another customer was present at the same time is simply a lie.  Customers are scheduled in 15-minute increments and are the appointments are not handled at the same time.  Any allegation that our company is "known for bad business practices and stealing items from customers and being rude and disrespectful," is an unsubstantiated allegation based on mere contempt for their own financial situation. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩