Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Long Term Care Insurance

Senior Veterans Council LLC

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

29 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Frank M

    5 stars

    02/07/2025

    My Dad was a WWII Air Force veteran and we had to move him to an assisted living center in *** as his health declined in 2016. I was aware my Dad would have some form of veterans benefits but did not know how to navigate all the obstacles involved. Luckily I found Senior Veterans Council in my area near *******, **. It was my first connection with ***** **** and he and his company exeeded all my expectations. He was very knowlegeable of every aspect of available benfits and went to work immediately to secure retirement benefits for my Dad that assisted in the costs of assisted living and later nursing home needs at the same location. When I called him with a question he normally answered the phone and if I had to leave a message he called back as soon as he could. I really can't say enough good things about ***** and his staff. That was in 2016 and in 2020 my Dad passed away. He was cremated and during that time of Covid we were unable to give him the service we wanted and I wanted to also have Military Honors at his service. Because of health issues myself and my brother's health issues in ** we have just arranged for both. Not having all the documents I needed for the honor service I reached out to ***** again for help. He answered the call and sent me several emails with needed information and forms and all sorts of advice. A lot of military records were destroyed in a warehouse fire several years back and the period my Dad was in service fell in that time frame. With ******* help I was able to get all I needed and have arranged for the service and honor guard the 2nd week in February 2025. Again, I don't know what I would have done without his assistance in both instances. Dependable, sincere, and gets the job done no excuses. A true credit to his profession.***** ******
  • Review from Gary F

    5 stars

    01/30/2025

    I used Senior Veterans Council for my mom and dad's benefits almost 4 years ago. Without the help of David Cole and his team, we would have just floundered around. They made the process very seamless and easy to understand. Their services literally changed my parent's life. I could not have put them into the senior living facility without their financial assistance. I can't recommend their service strongly enough. We were blessed to have run across them. Gary Feltz
  • Review from Michael L

    5 stars

    01/27/2025

    I have nothing but the highest possible rating for Senior Veterans Council. The work that is involved in order to accomplish the arduous task of gathering medical and administrative documentation needed can be overwhelming and requires great patience. ***** **** and his production team streamline the process, work diligently and communicate effectively in order to give the best possible support and results. My family and I are eternally grateful. My father was able to live his remaining years with dignity thanks to the Aid & Attendance pension. My mom evaluated with a declining medical condition is also able to live her elder years with dignity thanks to the Senior Veterans Council. **** is honest, caring, and a true human being. With regards to administrative support, they have a calendar which makes it easy and effective for communication. I have the utmost respect, affection, and gratitude to **** and his team. Thank you for caring. I highly recommend!
  • Review from Karen K

    5 stars

    12/06/2024

    I had a wonderful experience working with ***** **** and his production team. They helped my veteran father received much needed benefits. They walked me through every step of the process so I knew exactly what to expect. They prepared all the paperwork for us and submitted everything. They were available for any questions I had along the way. I can't imagine handling this arduous process on my own. They were awesome!! I would highly recommend them. They were worth every cent we paid for their services!
  • Review from T. H.

    1 star

    12/04/2024

    ******. Take your money and do nothing. They are shameful, disgraceful and worthless. Zero stars.They asked me weeks apart to submit the same documents I'd already sent.After several weeks delay, they asked where some document was. They had never asked for that. I kept a list. Sent it right away.Several weeks delay. Asked for the same info again. Went silent for a month or so. I followed up. "Waiting on the VA" they said. A few more months. Then more forms from the VA that I'd already filled out. From Sept of one year to June of the next. Nothing. Then my dad died, so it didn't matter any more. But, hey, they got my non-refundable money! They do not "report progress every two weeks" as advertised. I had to follow up every time.

    Senior Veterans Council LLC Response

    12/20/2024

    Thank you for your honest review. We regret that your experience with our services was not as positive as others who have engaged us. Customer feedback like yours is essential to improving the quality and efficiency of service we provide for all our clients.

    Customer Response

    12/23/2024

    This reply is just more meaningless words. When I complained directly to them, their reply was a very long email that didnt say much other than SVC trying to say that they think that they did a good job. Two things stand out that I pointed out to ***. One, they said "In your fathers case, there were items asked for that we did not anticipate..." Two, that they had "responded to in a timely manner, providing exactly what was/is needed for that situation." Either they didn't anticipate, or it was exactly what was needed. Both can't be true at the same time. The whole reason for going with this organization, **** selling point, is that SVC purports to know how to navigate the claims process, helping everyday folks who dont know what to do. Now they tell me that *** did not know what to do. I stand by my comments that SVC is shameful, disgraceful and worthless.
  • Review from Patricia L

    5 stars

    09/30/2024

    The task of trying to get help for my Dad who was in the Korean war & is now 93 years ****** was so nice to have all the help we needed.*****, *************** were all so wonderful.The process can be so overwhelming with all the paperwork needed.I am so grateful for their help in making my ********* more comfortable & able to stay in their own apartment with the help they need now & going forward.I highly recommend them!!
  • Review from Peter K

    5 stars

    02/04/2024

    Was referred to SVC through a friend who used their services. The Council compiled all the documentation required for submitting the forms to the VA so as to obtain coverage for my Mom, a widow of an Army veteran. Well worth the fee paid for their experience and the time-consuming work it would have been required of us if we had tried to navigate the process alone. Very personal and caring outreach. Many thanks!
  • Review from Andrea C

    5 stars

    10/31/2023

    I could have never done this process without Senior Veterans Council. Seeking care for your parents is always challenging between the emotional and time-consuming aspects of the many pieces that need to come together, it can be overwhelming. There are so many forms and details that the VA requires and without their guidance and patience I have no doubt that I would have given up on my mother's application. I highly recommend them to everyone I know and have referred friends with senior veterans in their family to contact Senior Veterans Council to assist. They are patient and knowledgeable and keep abreast of the many changing laws that most of us are completely unaware of. I cannot thank them enough for their assistance and perserverance.
  • Review from JAMES W

    5 stars

    10/18/2023

    The results speak for themselves. Senior Veterans Council, lead by ******************* will walk you through the process to submit the VA required forms and follow up to ensure your case moves forward. We have utilized the team twice. Once for initial VA requests and getting additional support and again when the Government changed their policy and my father's support was downgraded due to policy changes. His teams guidance is result oriented. Thank You *****.
  • Review from Robert M

    5 stars

    09/18/2023

    The help that the Senior Veterans Council provides is invaluable. They were able to navigate the VA bureaucracy and the many challenges it put up, to a successful conclusion. By ultimately securing the benefits our mother was ***********, based on our father's military service during the Korean War, she is able get the care she needs now. Without their help, I do not know if the same outcome would have been possible without their friendly, professional, effective and efficient service. I would highly recommend the Senior Veterans council's services. Thank you for all that you do.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.