Complaints

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/1/24, was charged $ 200 for a Budget rental truck via Fairway Auto that I cancelled with *** while I was in the building. *** decided to charge my card AFTER I LEFT THE BUILDING! I found a better deal with U-Haul, which is where I intended to go in the first place (the Budget and U-Haul locations were literally minutes from each other, and they both have an auto repair store front). When I contacted *** @ Budget, he told me that he reversed the charge, and I would have the money back in a few days. I have contacted Budget customer service multiple times and was told that money was sent back. When I contacted *****, the manager told me that there was nothing on file that showed a refund was processed. I have been speaking with the manager of Fairway Auto (*****) who initially didn't even listen to me and kept telling me to call Budget customer service again. He also could not find the reservation or cancellation, which emailed him proof of the reservation details and charges from my account. He stated he was going to contact his manager who would be more equipped to handle this issue. I have sent 2 follow up emails to him, and I have yet to be contacted. Here it is 11/19/24, and the $200 has yet to be refunded.

  Business response

  12/18/2024

  Hello! In regards to this complaint.. it is being resolved by ************* customer service. We cannot respond to this because we are only a franchise of Budget. 

   

  Sincerely, *** *****

                  Owner

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 1st 2022 I took my **** ****** to Fairway Auto and Tire my check engine light was on ******** said a misfire on cylinder number 5 and throttle body cleaning picked up my car that afternoon on my way to work my check engine light came on. Took it back to Fairway Auto and it had two more codes on it. The first code was p0507 and the second code was po420 I took my vehicle back they said that they fix the problem got my car back again on my way home check engine light came on the code wasp0420 they said I had a vacuum leak they replace the intake manifold which was $ $806 took it back on 610 because the engine light came back on with the same code 420 prior to me paying $633 for a tune-up and throttle body clean the day is June 15th 2022 and no problem have not been resolved yet. And I like my vehicle to be fixed properly.

  Business response

  06/18/2022

  We talked to the customer about the work we have done so far and explained the parts we changed were bad and we saved them so they can be inspected for problems, We have fixed the car to eliminate codes and make it run better. The one code that came back was P420. We did change his catalytic converter in May of 2021. We told him that it is still under warranty and can be replaced . He is suppose to bring it in next week. We just needed to have a little more conversation to be able to resolve this matter. We thank him for doing that.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩