Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am completely upset and distraught over the fact I was not informed that suddenly trying medical would not accept my insurance no letter no call nothing just to walk into that office and be told I'd have to pay out of pocket if I want to be seen just because you're bought out by another crappy company doesn't mean you can't have the decency to communicate to those patients who feel like they have nowhere else to go

  Business response

  01/31/2025

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients. In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment, health or billing information.  Our team works to identify all insurance changes that may impact our patients and we regret that we were not able to see you due to primary care physician restrictions imposed by your insurance plan.  Your concern has been escalated to our leadership team so that we can enhance our internal processes.  Thank you for making us aware of your concerns.
  
  

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just want to note that they are horrible. I used to go to one of the clinics they broke away from & they have much worse service. I sent a prescription refill ************ was still unaddressed 1 week later. When I followed up on that they said the ** is out for 2 more days. Where is the backup? Im so frustrated.

  Business response

  12/04/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients. In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment, health or billing information. Your record has been reviewed by our management team and a member of our team has reached out directly to you to discuss your feedback.  Thank you for allowing us the opportunity to address your concerns.  

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tryon Medical owes me $266 for a patient refund as a result to them coding incorrectly and the refund is money I have already spent on a bill I should not have paid. Since Aug. 13, 2024 I have been trying to obtain the patient refund with the billing department. I have sent numerous emails and phone calls requesting a manager to call me and the have ignored all requests. On Oct. 17, 2024, **** with the billing department responded that check #***** for $226.50 dated 10/10/24 was sent to me. To date 11/11/24, I have not received a check. I have request for them to re issue or offered to come by and pick it up, they have ignored all requests. This is money that is owed to me and they have the worse customer service, they ignore their patients and do not care.

  Business response

  11/15/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients.  In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patient's treatment, health or billing information.  Your concern has been reviewed and investigated by our management team, and we have determined that our billing office relayed accurate information to you about when the refund check was initiated, but there were delays in the mailing process which ultimately caused your check to be delivered well after we anticipated it would be.  We sincerely apologize for the delay and appreciate you making us aware of your concern so that we can focus on internal process improvement.  

  Customer response

  11/15/2024

   
  I am rejecting this response because:the check number they referenced ********************************** on 10/10/24. However, I never received, they ignored my request via email and request for manager to call me. Then 2 days ago, stated the date was incorrect and that same check number ***** was being sent to me over 30 days from when the claim they mailed it. In their response to me, they do not report any issues with the mail or that it was returned to sender and verified my address. They blamed it on the date! Which proves, they never mailed it as stated on 10/10/24 and to date 11/18/24, Ive yet to receive. They have been dishonest and I see my provider today and will make her aware of their unethical behavior and unprofessional, lack of customer service. 
  Im asking you for assistance in assuring I receive my patient refund check within the next week. For now, this matter has not been resolved. 
  Thank you, 

  ****** *****

  
  

  Business response

  11/18/2024

  Tryon Medical Partners, again, appreciates the opportunity to review and respond to your concerns.  Based on our most recent communications, we understand the check in question has been delivered; therefore, we are closing this matter to file.  Thank you for bringing your concerns to our attention.  

  Customer response

  11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  I am happy to report that I finally received the check ***** today. 

  
  
  Thank you. 
  

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tryon Medical Partners Ballantyne uses predatory methods to extort money for canceled appointments. I have rescheduled my appointment on the phone, the person did not cancel the previous appointment, and now Tryon Medical Partners Ballantyne is sending me cancellation notice 2 days after my original appointment and me charging me 50 USD.They are pushy, passive-aggressive in their communication, and just absolutely unpleasant. I have not even seen the doctor yet, but I already want nothing to do with this practice because of how disrespectful and predatory they are.

  Business response

  10/29/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients. In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment, health or billing information. Our management team has reviewed your concerns and we will be cancelling the disputed charge promptly.  Thank you for bringing your concern to our attention.  

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March ******* Service date Appointment with Dr ************* billed by Tryon $262.Medicare paid portion of bill **** Shield of Ca paid their portion and state I have no further liability Tryon contends I have a balance of $14.22 Tryon uses a third party billing service which is impossible to speak with live body

  Business response

  10/03/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients. In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment, health or billing information. Your concern has been reviewed and investigated by our management team and we have contacted your insurance company.  ********************** has confirmed that our billing submissions and balance are accurate.  We invite you to contact our Billing Team at ***************************, should you need additional assistance.  Thank you for making us aware of your concerns.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently moved to ********* and needed to find a physician to specifically refill my medications. Tryon Medical Practice affiliated with ****** is near me so I made an appointment with one of the doctors that was accepting new patients *******************. I had my appointment and she took all my medical information performed a cursory check up and had my labs done. She sent orders in for a mammogram and podiatrist referral. She was also sending my refills to the pharmacy. She never did anything. No mammogram No podiatrist referral and No refills. Two weeks later Tryon sent me a letter informing me that ******************** retired. Retiring doctor accepting new patients? Now I am out of medication and Tryon will not refill my meds unless I go through another appointment with a new doctor. They have my records, my labs and all my vitals from my appointment but refuse to refill my medications until I have (and pay for) another appointment. STAY AWAY FROM TRYON ******!

  Business response

  08/01/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients. In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment. Your record has been reviewed by our management team and a member of our team has contacted you to address your concerns. Based on our records, we believe your concerns have been addressed, but we invite you to contact us directly should you need additional assistance.  Thank you for making us aware of your concerns. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am quite dismayed by the lack of follow-up from the doctor via the patient portal and through timely responses regarding a complaint I submitted. On 07/10/24 and again on 07/15/24, I contacted ************ regarding an issue arising from my visit with her on 06/18/24 but I have not received any communication from her since then. During my visit on 06/18/24, I raised concerns with ************ regarding privacy issues stemming from my previous visit on 05/31/24. She assured me that someone would contact me within a few days. Eventually (over a month), ******** called and left a message, but despite my three returned calls indicating my availability, she consistently reached out when I was at work and unable to answer. Her text message on 07/17/24 indicated she would call me the following day. I replied, requesting a call at 1:15 PM, but unfortunately, I never received that call. I am deeply disappointed by the lack of follow-up, especially considering my appointment with ************ was canceled by the office on the morning of 07/15/24.

  Business response

  07/29/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients.  In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment.  Your record has been reviewed by our management team and a member of our team reached out to you to discuss your concerns.  We look forward to working with you directly to address and close this matter. 

  Customer response

  08/02/2024

   
  I am rejecting this response because: I spoke with Phylicia on 07/24/24 who advised me someone would be reaching back out to me but I have yet to receive a call or answers about my concerns. I have since filed a complaint with the ** Medical Board. 
  
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/6/24 I had a virtual consult with ************************* to discuss my labwork. She prescribed a medication to replace my synthroid which I read about that day, and the medication is frequently recalled as it is difficult to ensure that the bovine material in it is consistent. She also stated that she would see a thyroid expert that weekend, was flying out, and would confer about my case. I noted in ****** that I did not want that medicine and I did not pick it up.On Monday 6/10 I received a call from Dr. **J's nurse, who stated Dr. **J wanted to speak with me that day about my labwork. I stated I had just talked to her the previous Friday, but she said Dr. **J wanted to talk further about it. I asked very specifically if I would be charged again, and she said no, that it would roll right into the prior appt.I did not ask for the meeting, and the prescription change could have easily been done via phone. Her schedule did not allow consult on 6/10 but we did speak on 6/12.I am very frustrated that I am again being charged for a visit. If Dr. **J need to consult, it seems she would have done so prior to the discussion. I understand she is newer to treating thyroid patients, but I should not have to pay extra because she is learning. I left two messages for the office manager ****, and am currently on hold trying to again reach her. It's been 8 minutes, and I remain on hold. In my voice mail I asked if the tape of my conversation could be replayed, yet Tryon does not even care enough to have the manager speak to me. Like so many others, I am being overbilled by this organization. $200 bill outstanding that they remind me of via text and email multiple times daily.

  Business response

  07/02/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients.  In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment.  Your concerns have been reviewed by our management team and we have communicated with you directly.   We consider this matter now addressed and closed.  Thank you for communicating your concerns to us.  

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They wait till you come in for your appt to tell you ,you cant be seen!!!!!!!!!!!!!!!the head of the billing department is ignorant and just keeps talking and then talks over you as you are talking.plus there is other stuff.

  Business response

  04/19/2024

  Tryon Medical Partners appreciates the opportunity to review and respond to all concerns raised by our patients.  In accordance with state and federal privacy laws, it is our policy not to comment in public or on social media sites specifically regarding a patients treatment.  Your record has been reviewed by our management team.  We have determined that the steps taken in response to your last encounter at our practice were consistent with the organization's Patient Code of Conduct and ***************** Responsibility policies.

  Customer response

  04/19/2024

   
  I am rejecting this response because:
  
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Tryon Medical ****** Creek: Refusal of billing **** to follow instructions to process claims. BCBS had to repeatedly call them to get 6 months covered. We were told we would owe and would have to change HCP after 10 years. Business needs to know this is happening

  Business response

  04/02/2024

  I have left a voicemail message at the number listed for ***** requesting a call back. I am seeking specific account details from her to address her issue appropriately.

  Customer response

  04/06/2024

   
  I am rejecting this response because:

  we have left 2 messages with no response -along with details of ********************* 4/22/66 -please read portal messages from ********  

  
  

  Business response

  04/12/2024

  Spoke with patient's wife, *********************, regarding the reason and status of outstanding claims from 09/2023 - present. Advised *************** we needed to allow additional time for BCBS to respond to our appeal. We are scheduled to connect on 05/03/2024 for follow up. I also clarified patient can be seen at TMP as insurance is in network. 

  Customer response

  04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩