Reviews
2,668 Customer Reviews
Review from Michelle P
2 stars10/10/2024
Took an extra $670.02 weekly on top of my $590.45 weekly tent; claimed it wasnt them, it was my bank; spoke w/Bank its Extended Stay America taking it knowing im disabled & homeless w/out front of my feet & pressure ulcer hole under bottom of left foot; unable to teturn to work yet. Trying to survive waiting on Delaware Srap housing voucher for disabled people. I never gave permission, signed for, nor even knew an extra $670.02 was being taken out of my bank account, outside of the $590.45 weekly for 29-day stay. I noticed my money was draining and knew only thing I was really spending was on weekly rent, so in 30-days Extended Stay America has taken total of $5,192.88!!! I'll be in street come next Wednesday@.11am cause of double dipping!! The room isnt worth $590.45, let alone $670.02. Consumers bewareReview from Lashonda B
5 stars10/04/2024
Very Convenient && Very Customer Friendly, Meet All Accommodations And If Not They Do As They Can To Make Your Stay Pleasurable. Great Staff Jen And Nora Are Very Respectful And HelpfulReview from Nichole J
4 stars09/27/2024
The staff and management are accessible, very helpful and professional. If there is a problem/situation they very quick to resolve things. Rooms are clean, & beds are cozy. The morning goodies are tasty & convenient. Also the location is centrally located. There are shops & restaurants near by. For those that don't have personal transportation, you are just two steps from the public rail system. Overall it's been a nice experience and let's do it again soon! : )Review from Earnest J
1 star09/22/2024
I need a refund. the room has bugs and a horrible smellReview from Ray A
4 stars09/19/2024
Property is old, they Charge you extra for everything, the Price is decent but Marriott has newer properties with cooking *************** dont have to ask/pay. Everything isnin your room already. **************** is better as well in *** *********************** the staff is nicer & real Breakfast is included. Just have to work with Management on weekly/monthly pricingReview from Jhon G
5 stars09/12/2024
Great hotel, everything was clean and the staff were wonderfulReview from Stephen F
5 stars09/03/2024
Great staff and reasonably priced. This is a basic hotel that you can tell works hard to keep the rooms clean. The breakfast is very light: Coffee, Nutri Grain Bar, Blueberry Muffin, Oatmeal single serving packet. Enjoy the savings!Review from mike s
5 stars08/30/2024
Great staff location is good for anything lots of things aroundReview from Melissa G
5 stars08/30/2024
I had a great experience. Bed was comfortable, shower had good pressure and was hot, laundry facilities were nice. In a quiet area but close to everything.Review from Peter S
1 star08/30/2024
Was quoted ******* and now they are charging me ******* what is wrong with that place cause I will dispute these charges.
Customer Review Rating
Average of 2,668 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.