Reviews
18 Customer Reviews
Review from Priscilla C
1 star12/19/2024
Their customer service is horrible. I called to speak with upper management after one of their managers decided to berate my husband because he wasn't interested in getting an add on protection. The *** was so disrespectful! I have yet to receive a call back for anyone! Never using them again or referring them to anyone!Review from Nathaniel H
5 stars12/17/2024
FIGURE has taken on a challenging task of providing 2nd liens to a broad community. The nuances are immense due to the underserved demographic they assist. I've closed 30 loans with FIGURE in the past 18 months and am nothing but thrilled with the product and the improving service. Mortgage lending is a complicated sector and it has been exacerbated by tightening purse strings from investors willing to lend their money. Recently, we had a complicated situation with a Certificate of Trust. The Team Member, ******, reviewed the notes on the file and jumped in to save the day. Our mutual client is immensely grateful for the $88,000 they received to complete a business renovation. My hat is off to the FIGURE team as you continuously improve your ****************** I look forward to sending you more loans.Review from Dan S
1 star10/14/2024
I really dont understand this Figure. Ive been making payments for months and my balance only dropped $20.Go Figure?Review from Sarah D
1 star07/31/2024
Figure uses deceptive practices. They sent a letter saying I could check to see what kind of home equity loan I would receive without doing a hard credit check. So I filled it out, out of curiosity, and they returned an answer and a rate that wasn't very good, so I ignored it and didn't pursue it further. A couple of weeks later I got sent an Adverse Action letter with a bunch of legalese that looks like it will now go on my credit report as a negative rating because I did not complete the application and it looks like they did a hard pull on my credit anyway, even though the advertisement said it would not. I would not trust this company at all. I wish I would have looked at these reviews before doing my "exploratory" application which turned out to be a real one.
Figure Lending Response
08/07/2024
Hello *****,Thank you for your feedback. Our HELOCs are priced competitively but rates quoted are ultimately dependent on a number of factors, many of which aren't available until the prequalification request is submitted. We are legally required to provide written notice of the outcome, even if you choose not to move with the application. Please note, that if you did not select an offer, only a soft credit pull was done, which may still be reflected on your credit report but will not impact your credit. Feel free to reach out if you have any other questions about your application or our offerings.Thanks,Your Friends at Figure ******************************* ************Review from Dann I
1 star07/26/2024
Everything was great until the day of my closing. The notary agent, *******, was 15 minutes late. My wife unexpectedly had to go to work, so the ******* left the paperwork for her to sign. An hour later, I abruptly received an email saying my loan was withdrawn. I called Figure for an explanation, and they could not give me one. This clearly is a result of the color of my skin, discrimination. ******* is a different race than me; the ONLY explanation.Figure Lending Response
08/07/2024
Hello **** We apologize for any inconvenience you experienced during the closing process. Our company follows strict policies to ensure fair treatment for all clients. We take your feedback seriously and encourage you to reach out to our customer service team to discuss your concerns further.Review from Craig I
1 star07/05/2024
As an active duty serviceman I have never been more disrespected or insulted than by this company. They advertise that they are lightning quick and they are far from it. Its been a month after applying for a loan and they havent responded. I have emasculate credit +750, provided all documentation needed and supporting documents to validate any concerns yet this company does not have the capacity to follow through and address basic business transactions. Let it be known if this company cannot service qualified customers can you imagine their service toward customers that have blemished credit history. STAY AWAY!!!! They are not even BBB accredited. Had I knew this I would never have given them the time of day. I trusted www.Bankrate.com and their referrals. This was a ****** learned.Figure Lending Response
07/16/2024
Hello *****,
Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced with our process. Our automated platform is what allows us to process applications so quickly and works well for most customers. However, some unique circumstances require manual intervention, which will naturally slow the process down. We encourage you to reach out to our customer service team if you have any other questions or concerns.
Review from Jairo J
1 star06/06/2024
If I could give them negative stars, I would! STAY AWAY from this company!!! They are the most grossly incompetent company I've ever worked with! **************** doesn't listen at all and do a terrible job of documenting requests and adjustments! I have a mortgage with ONLY me and my dad on it. My parents have their own home and neither of them live at my home. However, Figure insisted on included my wife and my mother on the ***** application as well. This was actually my SECOND application. My FIRST application was denied because of a lien on a property for someone that is NOT related nor has anything to do with me or my family!!! First red flag, I guess. I submitted another application anyway. My parents live about 45 minutes away from the notary office. We had to go to THREE separate notary sessions! The first time, my documents weren't ready in time, and we wasted a trip to the notary office without any indication of when the documents would be ready. The second time, they never corrected my mom's name on the application after I asked them to so they couldn't accept those signed documents. They told us we would have to schedule a 3rd notary appointment. I also asked them to update some email addresses, which they never did either. We finally met the 3rd time and finished our documents with the corrected info. Then I got an email 2 days ago asking to reschedule YET AGAIN for some corrections!! I called them and they said it was an error and was assured all seemed well and in the application was still in progress. Only for them to call me the *** BEFORE my ***** was supposed to fund to tell me that in *****, everyone on the application needs to live at the house!! Like nobody could have reviewed and determined this from the beginning?? Not even the lawyers that delayed my documents in the first place?? I feel I've been jerked around by this company back and forth from beginning to end! What a complete waste of time!Figure Lending Response
06/10/2024
Hello *****,
Thank you for your feedback. We apologize for any frustration caused by the processing of your application. We're required to comply with all state-specific laws with regard to property ownership and occupancy and some states have more complicated rules than others. Unfortunately, if we're not able to verify compliance with all requirements, we can't move forward with the application. With that said, we recognize that this is a significant inconvenience and appreciate your patience throughout the process. We are committed to improving our services and encourage you to contact our customer service team to discuss any further concerns.
Review from sharon L
1 star04/23/2024
My husband and I applied for a home equity loan, they were able to process the full Application under my name without even speaking to me. They were willing to deposit $100,000 into a bank account that My name was not on and refused to change it. When I called to file a complaint about this, they refused to lend to us at all and closed our application the day funding was supposed to be deposited. They are a joke, terrible customer service and a scam. Go to a more reputable companyFigure Lending Response
04/25/2024
Hello ******,
We're sorry to hear you had a negative experience with our application process. As an online lender, Figure has an obligation to ensure the disbursement account linked to the loan belongs to the applicant. We have robust processes in place to verify account ownership to ensure compliance and security. If the verification is unsuccessful, the application cant move forward. With that said, we understand your frustration and regret any inconvenience or confusion during your application process. Please feel free to reach out if you need further assistance or wish to discuss this matter further.
Review from Cindy and Mark Y
1 star02/22/2024
Figure is the ABSOLUTE WORST in customer service, my husband ******************* applied about 3 weeks ago and no one calls or responds to messages from him. They needed trust papers, which he has sent to them. I'm at a loss as to why they don't call, email or text ***************** with the status or questions. Leaves me wondering if they don't need the business. They are horrible.Figure Lending Response
02/26/2024
Hello ***** and ****,
We apologize for any inconvenience or frustration experienced during the application process. Our commitment to providing excellent customer service is a top priority, and we regret if we fell short of your expectations in this instance. Rest assured, we are actively working to address any outstanding inquiries and ensure a smooth resolution. For your privacy, we reached out to you directly to go into more detail on your application specifically. Thank you for bringing this matter to our attention, and we appreciate your patience as we strive to improve our processes.
Your Friends at Figure
*******************************
************Review from Leida M
5 stars02/01/2024
So far we are happy customers!When these banks and other lenders are offering us some funds with high interest, we found Figure during our difficult time.Figure Lending LLC helps us a lot when we need some funds for our bills and emergency funds for our startup company.Simple, fast and flexible process!Funds immediately in my bank account within a week.Thank you Figure for helping us and we will absolutely keep doing business with you!Team Figure is the best!
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