Reviews

Hired them to unload storage units. Still realizing things that were stolen -- all my garden tools and a yeti cooler. I even tipped them. So disappointing.

We apologize you were not happy with our service. We take theft very seriously and encourage you to file a police report. We will cooperate with authorities.

The company damaged much of our antique furniture. We had well packed boxes that had broken dishes broke a neon sign because it wasnt packed properly by them. Most of the hanging clothes boxes have been turned upside down because only one of several had clothes actually left hanging in the box. Extremely careless handling of our goods created lots of damage. I called to file a claim no one is returning my call. I have moved five times in my life and this is the worst company I have ever done business with.

We appreciate your business and apologize for any damage. Our operations manager spoke with you on Thursday 10/26/23. He sent you a claim form and explained the process. He also requested photos. We look forward to the opportunity to repair any damage.

We signed all documents neccesary. One mover questioned the Green **** even though we noted the item ahead of the move and they never questioned about it. Movers got approval from his manager to still move this item along with our other property on that day and encouraged this basic plan. The mover even accepted cash from my husband if he didnt break it, so didnt have to go through further insurance. There is not a notice on their website or any documents we received prior to providing the move deposit, or else we would not have even chosen this company. Then after breaking our item they emailed a one page waiver of liability which was not clearly communicated to us prior to, during, or after the move, nor were we given a hard copy of that page that appears to be edited after a signature was added. The Green *** was damaged upon a mover unloading it in the driveway at the final destination. One mover tried to take the item off the parked truck by himself, while the two other movers were not present outside to assist or spot him. In turn, this mishandling upon offloading led to our property damage and their movers face injury which to our knowledge also required an ER visit. We had to provide our own personal first aid kit, clothes, as they did not have any first aid in their truck. He was wearing crocs and the manager said the movers do what they want. The mover moved other items from their company moving truck and into our home and bled throughout the process. He said he couldnt leave because he had to finish this job and another job in ******* the next day. We expected at the very least the basic insurance plan to cover the mover safety/bio-hazard incident and damage to our property. We waited 3 months after the incident with no emailed resolution. All the manager said was he did everything he needed to do and justified how the move was completed. He offered us $0.60/lb for the damaged item which is not even $200 for an item that cost $5000+ to replace.

During initial estimating process and pricing the move ahead of time this customer wouldn't even allow us to come into their home to see the items and scope of work, they just had their assistant send us a long list of the items they wanted us to move for them. On that list it stated 2 grills, but upon arrival one of them was a big green egg smoker grill. They are extremely heavy, odd shaped, and extremely fragile and break very easily how they are constructed. We typically don't move them and/or need special equipment to move it in a safer way and to guarantee it doesn't break. This customer insisted we move it so we told them we would do our best if they agreed not to hold us at fault if it did break, so we had them sign a liability waiver on this piece, so not to hold us accountable if it breaks with our best efforts. Unfortunately it broke because of its shape and weight like we clearly said it could and they signed acknowledging just that. Then 2 months later call us and want us to replace the entire piece, and then threaten to spend all their time giving us bad reviews if we do not replace the entire piece at full value. Its the ONLY issue that happened on entire move and we could not have handled this more professionally

********** (****, ******, and Promise) was great!!! They did an amazing job with getting e erythromycin on the truck safely and into my storage with no problems. Best believe Ill be calling to get this crew back again. Thanks for all your hard work fellas. The process was very easy!!!

Thank you for your business and kind words!

Just fine gentlemen! Went above an beyond!! Donte, ****** an Rad were great

Thank you for your business and kind words!