Reviews

Piedmont Natural Gas has completely failed its customers by implementing price hikes with zero explanation. When there's no transparency about the reasons behind the increase, it feels like nothing more than an attempt to take advantage of consumers. They owe their customers a clear, detailed breakdown of why bills are spiking month after month. To keep raising prices without providing any legitimate, understandable justification is both frustrating and unacceptable. It's time they take responsibility and offer real answers, not just vague excuses about cold weather.

Piedmont Gas company has the most unscrupulous business practice I've ever witness. I believe them to be legal scam artist. They increase your rate however they deem to be appropriate for them, and when you call their customers service employee, they make up c*** to tell you as though you are brainless like them. I received a bill last month, January in the amount of $253.13. I immediately call to inquire as to why I was receiving such a high increase in my bill. I was told Piedmont had gotten a rate increase therefore my bill had increase. I immediately lower my thermostat from 65 to 60 and 72 to 70 as I have 2 meters, in order to stay within my budget. Low and behold I just received my bill for January and instead of a decrease they found a way to increase my bill from $253.13 to $385.11. The customer service employee said it does not matter whether I lower my thermostat or not if the weather is cold outside the boiler would automatically increase the heat in my house. Unbelievable nonsense came out of her mouth, if that is the case there would be no need for a thermostat. She also stated that my meter is being read by someone who sit on his behind and scan it from his truck, which I find to be impossible as the meter is hidden behind my rose **** and not in clear sight. I ask that someone should come check my meter as it is unbelievable that my bill would increase that amount after all the precautions, I have taken to keep it within my budget. I'm a senior citizen widow that lives alone, there is no one here to cause such an increase as this in my bill. All my neighbors I have spoken to believe we need to take some sort of action against Piedmont Gas as they all are getting big salary increase at our expense.

Piedmont has te worst customer service I have ever seen. I was lied to by 3 of their agents. T hey treat people like dirt. State Utility Comission needs to investigate them and deny all rate increases to them based on horrible customer service. Supervisors never retuned calls.

I was required to pay a $125 security deposit that will be held with no interest for one year. I have been out of state for 2 years but had service with them here in ********** for 5 years before that, but the company can't find my old account to confirm I am not a credit risk. They only keep files on the current residents. Having a verifiable high FICO score on Experian (where they checked) also did not make a difference. The company does not value its customers and only remains in business because they are a monopoly with no competition. I would add that the customer service *** was pleasant and patient despite not being able to help me.

Have had a service contract for years and cant get service in a reasonable time or anyone interested enough to try and help. The service contracts and their customer service are poor.

Horrible tech service. One tech called to say he was on his way, then 20 min later a different tech called to say he was on his way. This delayed the first service arrival time another 30min. Obviously the second tech had more seniority, called the first one to trade jobs because he didnt want to drive to ********** from what I was told. I guess the customer has nothing better to do than to wait on them to figure it out.

Piedmont Natural Gas has a monopoly in ********* Tn due to the only gas company. Will NOT help to resolve issues that you call to get corrected, but refuses your usual mode of payment because they will not return calls, trace history of payments, or assist with questions/answers to problems. I have never been so insulted by a company nor have a history of not paying my bills on time. Worst customer service!!

Absolutely ridiculous. Authorized user **. We've asked for 4 years to add wife to account so she can discuss bills, etc. They screwed up on billing, sent us 2 bills, we have waited a week to pay the usual one due on the 3rd of month. Wife called last week, they talked with her in full for an hr to submit an investigation into it. Today, didn't hear anything, she called again and the ** began. They can't talk to her because she's not an authorized user. YES SHE IS, WE'VE ASKED EVERY TIME SHE CALLS AND HUSBAND TELLS THEM TO ADD HER, BUT CLEARLY THEY DON'T. A system should be in place if wife calls and provides them all the information, SSN, address, DOB, Account #, the color of husbands eyes... they should talk to her. WHY would a wife call, for that matter, why would anyone call to pay another persons bill? Does that make sense? Husband was not home so he could ask to ADD WIFE FOR THE UMPTEENTH time. Absolutely ridiculous in this day and age of modern technology, passwords, verification codes.. that if the wife has all that, Piedmont Gas has the intellect to realize, it's the same household that wants to pay a bill. Now husband has to call in, waste more time, and add wife AGAIN, so the next time wife calls, they'll ask for the same ** and again, WHY would a stranger call to pay a bill?PIEDMONT NATURAL GAS, figure out another way to either KEEP WIFE ON AS AUTHORIZED USER OR ADD A DIFFERENT TYPE OF SECURITY because what you have isn't working. AGAIN, WIFE has been added A MILLION TIMES IN FOUR YEARS AS AN AUTHORIZED USER. Wife spoke with someone last week and this never came up. Get it together.If we had another gas company, this would have ended our services with you.

i am so angry with this utility. I have been a customer since 1970 and always paid promptly. In March there was a problem with my mail delivery and I did not get my bill until it was actually a few days past due. I immediately called customer service to pay by phone. I had incurred a late charge of #**.55, I told the rep--Violet-- to pay the amount of the past due bill and asked for the late fee to be waived since it was the first ever. She assured me it could be done. Instead of posting my payment in the amount of the 1 month overdue bill, she pasted to my credit card the amount of the 1 month bill, she posted that bill, the next month AND the late charge, which I did not know until I looked at my band credit card charges and clarified with Piedmont what those charges were. I have called three tines about getting the late fee credited back. I am now told that because it was already paid it can't be credited back/ Yes, it was paid without my knowledge or approval and I am FURIOUS with Piedmont. I feel like I have been royally screwed and if I had a choice, I would change providers!!.

1 star. Why? I have a water-heater service plan on my bill each month. Just a little over 9$ each month just in case there's an emergency they said, it's a small amount for "peace of mind", We'll be there when you need us, they say. Saturday to Tuesday without hot water is utter nonsense. We pay for the service to get the emergency taken care of. I understand there are "only a few" service techs to do the entire area and I also know that a "leaking gas' ' is more important, I'm not an entitled thinker that expects "I BE FIRST". 4 days to get this situation taken care of is totally unacceptable. I called on Saturday, the person that put in my ticket put it in wrong, big surprise, So I call again 2 days later, just checking to see the progress, oops, found out it was entered wrong, I explained my situation AGAIN, I get a call and they come out. Not to fix the problem, but to take pictures! Really? It would have been easy to just come and bring a new water heater and put it in. Heck, Just drop it off and we'll put it in, but NOOO. Pictures, measurements, assessment, Yep, the heater is broken, but the guys who fix it don't work on the weekend or holidays. I'm sorry, I should have waited until you were open for my WH to break. I'm very dissatisfied with this process, and the only thing the Picture taker could tell me was that there are only 3 of them doing the assessments, and the ones that actually do the replacement are only available during normal business hours. Really? Im surprised that a company as big as Piedmont Gas cant afford to put on enough bodies to service their customers during hard times. People need better services and need to be equipped to do the job when they come to the customer. My Picture taker came, took pictures and then sat in his truck for another ***************************************************** the people that you hire. Train them and make them responsible for doing the job, not taking pictures so someone else can actually do it.