Business Profile
Producers
Honeywell International Inc.Headquarters
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Complaint Details
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Initial Complaint
01/24/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
THERMOSTAT NOT WORKING. WAS ON HOLD FOR TECH SUPPORT TWO DAYS IN A ROW. THEY LEAVE YOU ON HOLD FOR HOURS ON END. ***** SHOULD SHUT THEM DOWNInitial Complaint
12/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have two Honeywell wifi Focus Pro 6000 smart thermostats purchased through an HVAC provider who has now gone out of business. Both thermostats are in the same house and have worked perfectly for 2 years until the last 4 weeks where I have received continuous alerts "The thermostat did not acknowledge the changes submitted at xxxx date. Check your settings and resubmit". I am remote and I require these units to be controlled remotely. I have bene on more than 6 tech support chats and the most recent transcript is attached. Honeywell refuses to replace the thermostats under warranty even though they have been determined to be defective. I simply request either a similar unit or the same unit to be replaced. My house is a rental and I am losing money from bad reviews beacuse the thermostats do not work.Initial Complaint
12/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a honeywell home digital thermostat for an electric baseboard heater on line from the honeywell store. Model #RLV3120A on 09 Nov 24. Set temperature to 70 degrees and after 3 days the room temperature never rose above 66 degrees. I had it replaced with a new and different thermostat and it works perfectly. I called Resideo who is the manufacturer and they told me it was honeywells responsibility then hung up. I then called honeywell and they were sorry and hung up. The thermostat was no doubt defective because the new replacement works terrific. I appreciate your time contacting these businesses and hopefully a good outcome.Initial Complaint
12/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a humidifier on Amazon (Order ID: ******************** for $58.45. I contacted your customer support in June about an issue with the product, but I have not received any response since then. This lack of follow-up is extremely *****************, the humidifier has a new and serious problemthe internal circuitry has burned, releasing a strong and unpleasant burning smell. This is not only inconvenient but also a safety hazard.Please address this matter immediately and provide a resolution for both the original issue and this new problem. I look forward to your prompt response. Thank you.Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/6/24 I went to Lowes and purchased Honeywell 48ft LED string lights. I hung them up outside in my yard. Within 1 month 2 or 3 of the LED lights stopped working. I am very busy and didn't have time to go back to *****. By the 2nd month 4 more LED lights not working. By August only 5 LED lights are working. There are only 15 lights on the string. I called up Lowes end of August and they said I just passed the 90 days and I would have to call Honeywell and get a replacement as there is a 5 year warranty. ***** gives me a phone# to call. I called Honeywell Customer support at ************ they inform me that I need to call the company that made them although they have the Honeywell name on them. The company is called *** I called several times and kept getting a recording to leave a message which I did. I never received a call back. A few weeks later I call again and now the recording says messages are full you can not leave a message. I contact Honeywell support again so they call IDC and can't get thru. He tells me he will escalate my problem. Weeks or another month goes by and I call back again I now have a lady tell me that *** is not operational at the moment and I must wait. I ask did they go out of business she says I have no information other then they are not operational. She tells me to send my receipt in from Lowes and an email which now is Nov 4, 2024. I still here nothing from Honeywell so I call back today Dec 3, 2024. The lady looks my info up and says yes I see it's been over 2 months your problem was escalated in October. She says hold please. She gets back on phone and tells me mam you must wait. *** is not operational. I tell her the Honeywell name is on my product with a 5yr warranty. I want a replacement She again tells me you must wait. I said wait how long she says they do not know. I said a month a year she continues to say they don't know *** is not operational. I asked did they go out of business what is going on. I want a replacement !!Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a WiFI Thermostat in Nov ***************************************** Dec 2022. This residence is vacant 60-70% of the time. I noticed an intermittent issue in September 2023 with the cooling function but since the season was changing to heating, I didn't notice the problem again until March 2024. Over a period of time, I noticed the issue both with temperature and run time. This is a well-known issue that is extensively documented with the temp display jumping 2 degrees and the thermostat not communicating properly with the compressor, but sending a signal for the heating system. I contacted Honeywell/Resideo on July 22, July 29 and August 3, 2024 about the defective product. Even though it first appeared during the warranty period, and Honeywell has records (monthly reports) showing the unit was in operation for less than 120 days, they refuse to acknowledge the problem and offer to replace the Thermostat with a model that has been corrected by 1) a new design, 2) better components, or 3) a corrected manufacturing process or vendor. This is a $278 product that should last 10 years, not 8-14 months. It's unreasonable to think that consumers will spend that amount to replace it every 18 months. It's disappointing that their customer service is so lacking in owning the problem and offering a solution.Initial Complaint
06/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Yesterday, 6/19/2024, I ordered a large 55 pound safe from Honeywell Store valued at $219.95. Order#******. Within a couple of hours I realized that I should have instead ordered a medium-sized safe of the same kind valued at $129.95, so I called the customer service department in *****, ********. I spoke with a young man who did not seem to give a FLIP about helping me, but assured me that there was plenty of time to cancel the large sized safe, but that he would have to do so through the factory. He assured me that he would send an email and that this would be no problem, but he did warn me that they were having "Issues" with the factory personnel and maybe the issues were because they had alot of "new employees". Warning flags were already going up with this employee talking bad about his own company or factory, and he also refused to credit my Discover account back until the shipment could be stopped! I decided to call Honeywell back this morning to ensure that he had stopped the large safe shipment and ended up with the same young man and with the same; "I don't give much of a c*** attitude". I told him that I wanted to be notified by phone when the first order was cancelled. He assured me that they would do so, but he kept interupting me everytime I opened my mouth to speak. I hung up irritated and by 6:00 p.m. today (the same day) I received an email that this order had been "SHIPPED!" He never called or informed me of anything! This is absolute GARBAGE CUSTOMER SERVICE. I do not want this large safe and they need to stop this shipment in transit. I will NEVER order from these guys again. Thanks, *********************Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We purchased a Honeywell-70-pint Energy Star Dehumidifier on June 1, 2023. While still under warranty, the unit stopped working. As instructed, we contacted JMATEK ************* in mid-May of 2024 requesting that the dehumidifier be replaced under warranty (1 year). While on the phone with the JMATEK representative (****), we were informed that once they received the requested details from us, the replacement unit should be sent to us within a week.We received instructions regarding steps to convey the specific requested details regarding the unit via email on May 17, which were promptly followed and returned on the same day. Despite several follow up emails, we have not had any reply to the warranty replacement. Our feeling is that they are simply going to ignore the warranty replacement given that there are numerous consumers experiencing this situation (based upon internet research). It is extremely disappointing to purchase an item such as this and have a company ignore their warranty stipulations. Consumers who are treated in this manner are losing faith in warranties provided by these large corporations, and being taken advantage of by them. Thank you in advance for your assistance in getting a replacement dehumidifier or our money returned to **.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Honeywell LED 4 ft shop light from ********** for ***** on 03/10/2021. The light fixture failed on 10/08/23 which has a 5-year warranty. I contacted Honeywell 10 times in the last year and a half. The first year their response was the fixture is out of stock. I then asked for a refund, they agreed to the refund, 6 months later no refundInitial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Closed on my house in February 2023. Honeywell T6 pro series thermostat stopped working last week. Originally would not connect to the WiFi, now connected but not talking to the air conditioner. Still under 5 year warranty. Contacted Honeywell, they said its not the thermostat, most likely faulty wiring (already checked) then it was the battery (already changed), then they wanted the date of purchase/install. I. contacted ********** and the installer (device is outside my 1 year full warranty). Called Honeywell back with that information. Told I needed to check the voltage on the thermostat because its probably not getting power.... I don't have a voltage checker. Told to contact an electrician to read the voltage (that service call would cost more than the thermostat is worth).
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
45 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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