Radiology
Charlotte RadiologyThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a bill today October 14, 2024 with a bill print of October 2, 2024. I got online to make payment and was advised that no payment was due. I then called their customer service number and was told the copay of $52.48 was sent to collections. I have never not paid a bill on time there was never a balance on ******* and I had never received a bill to my home previously.Business response
10/23/2024
Charlotte Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy,including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor. Thank you.Initial Complaint
11/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 1/11/23 I had a lung scan due to smoking. ******** paid for the testing but didnt pay for the Doctor reading the scan. I spoke with ******** and was informed they would pay for the reading but it was not filed correctly (diagnosis code). I paid $597.00 so the charges would not be turned into collections. I have called 3 times to get the billing department to correct the claim and refile. They have refiled twice with no changes to the claim. The charges need to be written off since the claim can't be filed correctly and my money refunded to me.(******** *************** Insurance)Part B covers preventive service lung cancer screenings with low dose computed tomography once each year). I will not have another screening due to this problem. Bill ID : **************Business response
11/06/2023
Charlotte Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor. Thank you.Customer response
11/06/2023
I am rejecting this response because: I have ready called 3 times and have ask to speak with a supervisor.Business response
11/13/2023
As previously stated, Charlotte Radiology is committed to our patientsprivacy and to complying with all applicable law pertaining to patient privacy,and therefore, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. We also have a compliance hotline that is available at www.usrs-feedback.com.Initial Complaint
08/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
07/23 A collection was added to my credit report, never received a bill or any correspondence from this company. Called to make a settlement, when calling into make payment, was advised debt was sold. No new creditor ever contacted me, making me believe this debt doesnt belong to me, called originally company and they have no record of my or an account under my name, giving me reason to believe this is a scam and needs to be removed from my credit report.Business response
08/10/2023
Charlotte Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy,including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor. Thank you.Customer response
08/11/2023
I am rejecting this response because:Initial Complaint
10/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Account # ******** -CRPA I had a breast ultrasound on 8/2/22 and a breast biopsy on 8/4/22. I received a bill in the mail in the amount of $1296.44 after insurance payments and adjustments. I contacted Charlotte Radiology to set up a payment plan because I could not afford to pay the entire amount at one time. I was told that making a payment in the amount of $109/month for 12 months was the best possible option they could give. I explained that I was willing to make monthly payments but that I could not afford $109/month. After speaking to two different billing reps and two different managers on separate occasions I was basically told that's all they could do and that if I did not pay the bill in full or even if I made monthly payments if they were not on a billing plan and in the amount of $109/month that I would be turned over to a collection agency. These were both procedures that I had to have done because of calcifications that were found in my breast after a routine mammogram. I am attempting to do the right thing and pay my bill, unlike many others that just don't pay them at all or let them be sent to collection agencies and never pay them, but Charlotte Radiology refuses to work with me and provide any lower payment options. I have had many medical bills in the past and had billing companies work with me to set up payment plans based on what I could afford to pay a month. The unwillingness to compromise with a patient that had a necessary procedure to make it possible for them to pay their bill while also still paying their other bills, buying food, gas, etc... is unacceptable. I am contacting my doctor and hospital to let them know about my horrible experience with Charlotte Radiology and I will never agree to using Charlotte Radiology for a future procedure.Business response
10/24/2022
Charlotte Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy,including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.Customer response
10/24/2022
Complaint: 18242490
I am rejecting this response because Charlotte Radiology has not addressed this complaint with me directly. Ive spoken to four different individuals at Charlotte Radiology billing and they refuse to come to some sort of compromise that allows me to pay my medical bill while also being able to pay my other monthly bills. The patients medical and financial well being is obviously not a concern for them. They would rather spend their money and resources on a collection agency to harass me then setting up a payment plan that is agreeable for both parties.
Sincerely,
*************************Business response
11/01/2022
Charlotte Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy,including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.Customer response
11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charlotte radiology continues to **** for ****** that ******** says I do not owe. My *** dated 1/7/22 stated that You didnt know this service isnt covered so you dont have to pay and the information provided does not support the need for this service. My supplemental plan also says I am not responsible. Starting on 2/9/22 I have called repeatedly and have sent copies of the ***s twice: 3/1 and 4/3. Each time I am told it is in review and will take approx. 15 days. I have also been told they are putting the **** on hold so it doesnt go to collections. I am also told they will call me to give a status update. I have never received a call back. The Charlotte radiology account is ********. ******** claim number is 10-21341-538-330, and supplemental Mutual of Omaha number is ************. Today I was told by ***** that the paperwork has been sent to the payment team for the *** to be posted and he put the **** on hold. He also said it would take 15 days to process and he would call back when it was complete. I told him this was not acceptable as this has been going on since February. All paperwork has been emailed to both *************************** and *************************** on 3/1 and 4/3. Both dates are far longer ago than the 15 days I keep being told. I do not owe this money and I want this **** to be addressed before it affects my credit.Business response
06/06/2022
Charlotte Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
10 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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