Reviews

I went to the ******************** store to buy a pair of shoes, I got them on a promoted sale in the store for $49.99 and since they had an offer buy one pair and the second one is half price I decided to take 2 pairs of shoes. When I went to pay the cashier told me that the price was $64.99 so I told her that on the rack where they were advertised for $49.99, I went to the area where the shoes were located and took the photo to show them that I was correct. The employee in charge of the store ************************************* seemed to be somewhat upset with the situation and she told me that she couldn't give me the special price even though it was advertised at that price and she removed the special price advertisement from the rack. At that moment I asked her how she could do that in such that manner and without caring about customer service. I asked her for the number of a supervisor, she wrote me the customer service number in a bad way and told me in a challenging way my name is ************************************* and the store number is 72. I thanked her for the bad treatment and lack of respect to the customer and I left the store. I came home upset about the situation and called the number she gave me and spoke to ****** from customer service who was very nice and asked me to stop by the store the next day and speak to the manager. It is incredible how companies treat the customer and try to attract the customer with misleading advertisements. As of today they have lost one client and if they continue with this practice they will lose many more.

Rack Room Shoe stores are an open stock company. Signs and items may be moved around by other customers while shopping. We will address your concerns with the individual store location.Please accept our apologies for any confusion and the dissatisfying shopping experience. We hope you give us another opportunity in the future.

Attempting to steal my money by accepting the request for a refund to later overturn the refund. I dont have the merchandise and money that was taken from me.

We would like to assist you with your concerns. Please contact our ************************ at ************** or by email and chat with us on our website at rackroomshoes.com.

On Black Friday I purchased a pair of crocks in store and they didnt have my size, they said no problem we can ship you the correct size. To this day I have had nothing but problems. They sent me the wrong size shoe 3 TIMES! Its absolutely ridiculous. On top of that there is never a supervisor available to talk. Worse customer service experience I have ever had. Still currently waiting for a supervisor to call me Back. If I could give zero stars I would.

We have addressed the situation with the customer. Case *******.

This delivery experience has been horrible which includes ****** Rack Room didn't try to resolve the situation instead they said I had to wait through the 10 day process to request a refund then wait another 7+ days for a return. I will not order anything else from this company.I order shoes for my son. I was told it would be here 10/11 via text received. Then the text from ***** stated there was a problem with delivery. Called ***** and they stated I needed to contact the Shipper to have them make the change in my address or recipient's info. Rack Room needed to contact ***** is what was stated. Called Rack Room on 10/11 and they told me I have to wait until the shoes are redelivered and if not received the package had to be returned to Rack Room them a refund would take at least 7 + days. 10/12 shoes was supposed to come again and called ****** ***** stated they did not have a recipient's address. Rack Room did not put my name or address on the package. I debated with ***** Ex because that didn't make any sense. Then called Rack Room at least 2 times to get them to reach out to ****** They wouldn't do it and told me I have to either go through their refund process or reorder the shoes but have them delivered to another address. This was frustrating if Rack Room is going to use ***** Ex as their delivery company then both parties need to know what the return procedures are. ***** is saying have Rack Room call them and Rack Room is saying they don't do that. The consumer has to wait until the shoes are returned and a refund can be issued.I will give my business back to Finishline. I get my shoes delivered with them. This was frustrating and now I have to wait until after Oct 20 to call Rack Room to request a refund, then another 7+ days for the refund. Outrageous policies and not a great support or service for the consumer. WILL NOT ORDER ANYTHING ELSE FROM THEM. I DONT CARE HOW MUCH OF A SAVINGS IT IS. YOU CANT EVEN GET YOUR PRODUCT TO ENJOY IT.

We apologize for the frustration. Our standard shipping time is 7- 10 business days. The order was placed on 10/6 and delivered on 10/15.We hope for the opportunity to serve you again in the future, and we thank you again for taking the time to inform us of your shopping experience.