Complaints

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 10 year Team National account in 2021. Then ********************** purchased Team National with the notice that the rewards services would still be offered. As of December they have canceled the rewards program leaving me with no way to earn and rewards/money like I was promised from both companies. This is not good business nor is it right because all of the Team National members have been mislead by ACN. There needs to be a replacement for the perks since these were promised. If I have no way to earn money back/perks, ACN is being fraudulent.

  Business response

  01/17/2024

  ACN has reviewed the consumers complaint and responds accordingly:

  On November 3, 2023, ACN communicated to members that perks would be discontinuing and apologized for any inconvenience. Members can become an IBO if desired, however, since Team National ceased operations in Jan 2022 the refund that the Customer is requesting would not be possible as it would need to be issued by Team National and they are no longer operational.

  Customer response

  01/17/2024

   
  I am rejecting this response because: becoming an IBO requires further payment from me on a monthly basis.  I was offered this option when your company purchased Team National and rejected it because of the fees. I was an IBO with Team National and was not charged any extra fees after my initial sign up. The whole purpose of the ACN perks was to earn rebates from purchases of gift cards/furniture etc. I do not see how offering a service in which I would have to make monthly payments is an acceptable replacement. Regarding the notice I was given, it had no consideration to what I wanted or what I had purchased. It was what was better for your company not what was best for the consumers. Your company took away the one thing that all of the non IBOs could use and offered no replacement leaving all of the consumers empty handed. 
  
  

• Initial Complaint

  12/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is part of an already filed complaint #******** with Altima Telecom.Again, I was originally with ACN flash services for internet. My account was acquired by Altima telecom on Oct 2nd 2023 (or so) and I was told I would be officially transferred to Altima on November 27th 2023. As explained in #******** the transfer never happened. ****** is now saying they have to wait on full migration from ACN to even cancel my account. As such, I then contacted ACN flash services. They state that my account has already been fully migrated and I have to contact ******. But that is not true as they are still occupying my cable line preventing me from getting internet. Even so, the ACN representatives refuse to listen or transfer me to someone who might be able to help. They just tell me its closed on our end so contact ******. ACN has now finally said they will also contact ****** to disconnect the line. But they will not take an responsibility. But regardless, Im stuck without any internet forever apparent as neither Altima nor ACN will take responsibility for the failed migration. I just want them to cancel my account and get off my cable line so I can get new service. My new provider cannot activate my account until they are off my cable line.At this point I cant help but feel this is illegal, as they are both preventing me from doing business with another company.

  Business response

  12/29/2023

  Please see ACN's response attached.

  Customer response

  01/02/2024

   
  I am rejecting this response because:
  

  Both ACN and Altima are blaming each other for the problem. I call Altima and they inform me that ACN never completed the migration of the account on the actual cable line. Then I call ACN and ACN denies they are at fault and tells me to to contact *******

  The response given by ACN is simply a deflection and not taking any responsibility or demonstrating any willingness to help. They have given that form response to me even after I have explained to them that ****** has said ACN is the problem. 

  Both ACN and Altima need to contact the upstream provider company **** and inform them that my account has been cancelled.

   

   

  
  

  Business response

  01/09/2024

  ACN has reviewed the complainants rebuttal and responds accordingly:

  ACN contacted Altima via telephone on Jan 9, **** to confirm the status of the Customers account. ****** confirmed to ACN that they sent the request for cancellation on December 21, 2023 but that **** (the service provider) completed the cancellation on December 25, 2023 due to a backlog on their end. ****** confirmed that the Customers account is no longer billing which means that they are no longer providing service and the Customers new provider should be able to go in and install. At this time, ACN no longer has functionality over the service or the account, therefore, we encourage the Customer to contact their new provider to install the service.

  Customer response

  01/10/2024

   
  I am rejecting this response because:
  

   

  They never did in the end. ACN would not take responsibility. 

   

  I was able to get new service with **** in the end as they own the lines 

   

  Sent from my iPhone

  
  
  

  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company has now acquired Team National. I purchased a lifetime membership through Team National and now they no longer exist. I entered into a contract with them, NOT ACN and I do not wish to use any of ACNS services. Someone should take responsibility here and refund the Team National customers that do not want to use ACN.

  Business response

  11/22/2023

  ACN has reviewed the Customers complaint and responds accordingly:
  
  ACN acquired Team National in 2021 and provided notice to its members and customers about the acquisition. Team National advised that all members would continue to benefit from their savings through ACN Perks. Members are able to access their savings portal with their Team National membership login. The refund the Customer is requesting would not be possible as it would need to be issued by Team National and they ceased operations in Jan 2022.

  Customer response

  11/22/2023

   
  I am rejecting this response because:
  I was NOT notified and I do not wish to do business with this company. 

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was led to believe working with ACN to sell their products was going to work out perfectly with my schedule and plans, well then they charged me $325 for my IBO, not only that! I cant actually sell and make money without becoming customer qualified. Would you like to know how they would like me to do that? By purchasing all their products (which my supervisor/coach is pushing) which is all over $1000 a monthNo one is helping me when I ask questions, I was locked out of my own website two over two weeks. Support was no help. *** asked so many questions to have them ignored.So to me this is all a huge scam. Please I want my $325.00 back and wash my hands of it.

  Business response

  10/19/2023

  Please see the attached document for ACN's response.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for ACN // ********************* on June 7th. IBO #******** .I immediately got a full time job. I reached out to "Support" about two weeks after I signed up to get my money back. No response. Tried several times. Disputed the charge with my bank. Crickets...bank validated the charge because I made the charge. No response. FINALLY at the end of July 28th someone got back to me AFTER they charged me another $324 "accidentally" over drafting my bank account causing several bills not to clear. It was refunded and I asked about my initial $324 and got several canned responses saying the accidental charge would be refunded. Not addressing the problem of the position resignation. Finally someone got back to me and said it was past the 30 day window. I am angry. I want the $324 back plus the three overdraft charges of $105 and the late fees from the bills not getting paid of $40.$469 and I want it expedited none of this **** days WAIT,

  Business response

  08/18/2023

  Please see ACN's response attached.

  Thank you for the opportunity to assist in this matter.

  Customer response

  08/21/2023

   
  I am rejecting this response because: I received the refund for the OVER BILLING ERROR! I need the refund for my IBO account that I never used and keep trying to cancel to only get THIS RESPONCE! 
  
  

  Business response

  08/25/2023

  Review attached response

  Business response

  08/25/2023

  Review attached response

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/23/22: Day one. $324 was paid for a membership with ACN to sell service packages before I could really do my homework as to what the company was and how its members were making money. Should have been a red flag. I tried several times to understand the money end of it. I asked ***************, one of the chapter heads, and ***************************, the (goatee) guy who was supposed to be in charge of members in my area *****. They both kept diverting away from what should have been an easy answer to exactly what and how people were making money. I was told by *************** to basically handle the initial greetings and then hand it over to them to take over. This did not sit well for me because ALL of the contacts would have been everyone in the personal phone log. Two red flags. I continued to press **** on my questions, which I felt were legitimate and he began to get condescending. A red flag. I ask questions so I can understand things. I just paid $324 and I was justified in doing so. After that wasted conference of a 3-way call, I called the ACN's main office and cancelled my membership immediately that same day. They refunded my money and promised an email ***** hours later. The email confirmation of cancelation never came. Of course it was around the holidays. Nothing else was deducted until 7/31/23, like 8 months later. I ha e 2 jobs but this is still the worst time of year for something like this to happen. I never made a single dollar from them. They never called, never texted, never emailed, never messaged me in anyway at any time since November. I tried calling the number attached to the transaction and that was a deadend. It is beyond frustrating. Now, I am in the process of trying to get a new debit card.

  Business response

  08/11/2023

  Please see ACN's response attached.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with ACN last Aug. I could never find a number or a way to cancel my monthly subscription of ******************************** January of 2023 in order to be dropped. They just took 224 dollars out of my checking account (Aug ******* renew the subscription?? I want a refund immediately. I can't even login to my account and reset my password, because it never sends me a password reset email. Beware!! If you want to cancel this service, you will need to just close out your checking account to finally be rid of them. Please refund my money asap!

  Business response

  08/04/2023

  Please see ACN's response attached.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have internet with flash services powered by acn and currently haven't had service since July 7 2023 but they are charging and will charge me but they haven't fix the issue and probably will take about 3 more weeks but I'm being charged for service on July 25. I get told to just wait while the issue is fixed. I have to call for updates however I have missed on important meetings because of miss information from them on a date the service will be back. I have expressed concern about being charged for a service am not receiving and they said they have to charge me because they can't stop the payment. But they can stop service? Why am I getting charged for something am not receiving? Payment should stop until service is restored.

  Business response

  07/25/2023

  Please see ACN's response attached.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We are a small non-profit and had a landline with ACN for 9 years. We were satisfied with the service. We moved out of our building March 30. I called February 28, 2023 to cancel our service. Apparently, the customer service individual did not cancel the account and documented only that I had inquired about taking the phone number with me to a new service. I was charged (and it was automatically withdrawn from my bank account) for 2 more months. I used the chat customer service feature in early June and was told to ignore the current bill and that I would be reimbursed for the previous two months. At the end of June I received another bill. I used the chat feature again and was told that I did not cancel the service during the February call and that I would not be reimbursed as I have been using the service all of these months. We have not used the landline (or voicemail) since moving from our location March 30. Maybe someone called and left a voicemail but they could not have been able to do this if the service had been terminated as requested. We never checked voicemail as we assumed the service had been cancelled. I cannot remove the automatic payment from the website without adding another form of payment. I issued a stop payment from my bank before a payment for a third month is automatically processed. I am told a ticket was opened to request reimbursement for the past two months. I have not received an email confirming cancellation or that a ticket has been opened. Now I have received a notice that we will be sent to collections for an unpaid balance of $88.41. I am incredibly frustrated by how difficult it has been to cancel service and that I continue to be charged (with automatic payment) for a service I am not using. I would like to be refunded for the service cancelled and not used.

  Business response

  07/18/2023

  Please see ACN's response attached.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up as an IBO but within a few days terminated my position and the chat feature advised I would receive an email detailing my scheduled refund. No email was ever sent. And it appears that there is no phone number available to receive any confirmation. All I have is the screenshot of the chat and there are no customer service phone numbers available. Individuals are directed to text for assistance. This automated text platform is not effective. Simply put, I would like to be refunded or contacted directly to understand if my money is lost or what happened.

  Business response

  06/08/2023

  ACN has received and reviewed the consumer's complaint and responds accordingly:
  
  
  ACN has confirmed that the enrollment fee of $324 was refunded on 31-May-2023 to a **** card ending in ****. ACN has communicated this to the consumer, ********, via email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩