Reviews
7 Customer Reviews
Review from Mark F
2 stars10/23/2024
Came out months ago because of the ***** coupon like other reviewers. Magically we had mold like others doing this review, even though NOTHING was TESTED. ****** TO CLEAN AND "REMEDIATE". A local place came out the following week. Said it was "DIRT". ALL cleaned for $150.00.Review from David C
1 star10/08/2024
Carolina Duct and Craw regularly advertises in a mailing that comes to our house every couple of weeks. And so, when the time came to have the air ducts in our house cleaned, we turned first to them. I called and they proposed an appointment time--which made me think that time worked for them. But on the day of the appointment--at about the time of the appointment--they called and asked to reschedule for exactly a week later. When that day arrived, they called again claiming that two employees had called in sick. (The BBB lists Carolina Duct as having only one employee.) Could we reshedule for that afternoon? Once again, we agreed, but that afternoon brought yet another request to reschedule. "I have just had a call from my dispatcher," a woman's voice told me, "and they are not going to be able to make it to your house today." Dispatcher? What became of that "one employee" listing? This time I refused to reschedule. If they can't make it to the house, can they be trusted to clean the ducts properly? I'd recommend not using this company. Trying to deal with them is an exercise in frustration.Review from Lewis G
1 star04/25/2024
We received a coupon in the mail for duct cleaning, ***** so we made a appointment. Two men arrived; one stated his Father owned the company. They set up to clean the ducts and went to the crawl space and returned and stated that we had major mold problems in the duct work in the entire house. And showed us pictures on a cell phone of our mold (that did not exist) That they needed to get rid of the mold before they cleaned the ducts.Gave us a written estimate for ******** to remove the mold and install a ultra violet light in the ductwork. Then they took a check for $50.00 for coming out and left.When the two men from Carolina ***************************** left I called another duct cleaning company who came out the next day, today. They found that we had NO MOLD in our ductwork and did not need "Mold Removal".Buyer Beware. Don't throw your money at these people.Review from Pamela B
5 stars05/16/2023
Today, 16 May, *** came out from Carolina Duct and Crawl. Fabulous!*** first explained what he would do. He did not use "jargon" but plain English. He was very good at explaining all he was going to do. 1st he looked and my system; then he showed me photos of all he would do. He was very respectful and kind. He did NOT treat me like a doddering old lady. His manner was knowledgeable and professional. He also showed me the mold that was accumulating in my system and gave me an estimate for that work. My sister and I can breathe better since *** was here. I hope he will come back when I can have the mold removal doneReview from Karen P
1 star02/16/2023
The worst! Bait and Switch, dont use. Quotes $59.95 and then wanted to charge over $200.
Carolina Duct and Crawl Response
03/02/2023
Our company Does Not Bait and Switch. You received a coupon in the mail for an exact amount of vents and returns to be cleaned for a Discounted price. Your system had more than the coupon covered. We then gave you an estimate to clean the rest of the system. You were not required to do the additional work. It is recommended to do the complete cleaning but not required. Typically homes range from $400-$1000 to clean their HVAC system.Review from Char H
2 stars10/21/2022
Had Carolina Duct and Crawl come out to clean my ducts. ****** did a fine job, I think (Will see how things shape up tomorrow as they just did it today). They did what they said they would do with one big exception. When the lead guy<, ****, went to inspect my crawl space as a free exam, he came back and told me I had mold under my house about 2 feet worth. I pressed him on that because I have never had such a problem. I then asked him to show it to me, and I went in the crawl space with him. When he could not find it to show me, he said he would have to take off another cover of my furnace. I asked how did he see it, he told me it was behind the covering of my furnace. Asked that he take a pic and show it to me. He never could but said "it was not bad enough, just keep an eye on it." That was a deliberate lie! I believe he never expected me, a senior citizen to go under the house with him, but I am glad I did. He had already prepared a bill for the removal of the supposed mold. If not for the lie, I would give a 4 star rating.Review from Ashley S
5 stars04/07/2022
These guys were awesome thanks Marquise and your amazing crew for coming out even though it rained! You guys truly made my day with your worth ethics
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