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          Business Profile

          Clothing

          Shop Don JR

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a sweatshirt for my husband and a shirt for me the beginning of September 2023. No tracking was provided. I emailed multiple times and finally received the order 6 weeks after ordering. My husbands shirt fit. Mine was way too small. I followed the instructions on the web site for return. I never heard back. I emailed multiple times - no answer. Their customer service email doesn't work and there is no phone number. My order number was *****. Please refund the cost of the women's t-shirt.

          • Initial Complaint

            11/02/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered merchandise in August 2023. I have yet to received any of the items. The total amount was $71.79. I contacted them October 30, ***************************************** through email. So far no email. I would like a refund of my money. This is exactly as the other complaint filed before mine. I think this must be a scam operation.

          • Initial Complaint

            10/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a shirt online from ShopDonJr on 9/3/23. This shirt was for my father's birthday in mid-September. After a week and no tracking information, I contacted ShopDonJr by email (they have no phone number for customer service), and asked for tracking, which was met by NO reply. I sent several emails after that asking for information and finally a refund. I never received a reply from ShopDonJr. They took my money and never sent the shirt. I filed a dispute with my credit card company on 9/16/23. I finally today got an email from ShopDonJr saying they were sending the shirt, after I asked for a cancellation. What kind of company sends an item a month and a half later? This was for a gift needed in September. I asked for the order to be cancelled and refunded, only to be met with being ignored. This company is shady. They do not respond to customer emails. They should be shut down. I hope other customers don't have to go through what I have. I want the order cancelled and refunded as I have asked several times.

          • Initial Complaint

            10/09/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have tried by e mail to contact this company and it will not respond. I have tried 6 times over three weeks. I cannot find a phone no. to contact them. If i can't get my order, then i would need a refund. They simply won't respond.

          • Initial Complaint

            09/29/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On 8-26-2023 I purchased a total of $80.03. On 9-12-2023 I sent an e-mail requesting info on my order #*****. I received a brief message stating that someone would be getting back with me and if this was about my order I needed to give it a few weeks for it to ship. On 9-16-2023 I sent another email requesting help on my order. And received no answer. On 9-19-2023 I sent another e-mail with no answer. On 9-23-2023 I sent another messaging asking for info on my order and that I would now be speaking with my credit card company and the BBB. And received the same answer as before that someone would be getting with me . Also 1 last try I sent another e-mail today 9-28-2023 and again received the same response as the rest. At this point all I want is my money back. I have saved all my emails to include what they sent when I ordered and there intro welcome message.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

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          Contact Information

          8325 US HWY 70 BUS W

          Clayton, NC 27520

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          Customer Complaints Summary

          7 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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