Reviews

Not ethical in insurance practices. They did not verify insurance benefits and claimed that the insurance did not cover pediatric dental services (routine cleaning, X-rays and necessary night guard which it clearly states in benefits plan that it does). My son’s father wasn’t aware that the policy covered it so he paid for services. After speaking with Insurance rep, it was confirmed that services are covered and a claim needed to be submitted. Insurance specialist has continuously filed claims incorrectly and has claimed that insurance is the issue. There are several reviews in recent years complaining about the same issue (not confirming benefits yet claiming to have done so, over charging insurance, incorrect billing codes, not responding to the issue and not resolving the issue). The CEO and owner of the practice has been contacted by me and has not yet responded or attempted to show any interest in resolving the issue. Neither the dentist nor the insurance specialist have any integrity. They simply care about the money. As a consumer who has been dealing with this issue for 10 months at this point, I am certain I would have been sent to collections if I refused to pay a bill. I have filed a complaint with the DOJ consumer complaint division as I am unable to file a complaint with the dental board about insurance issues, or I would certainly have complained to the board already.

Tried scheduling appointment today since Covid seems to have lessened along with the fear factor.. sure masks required in office. Told that after not being seen in office for a year, I'm considered as technically new patient and they aren't taking new patients at this time. Monthly I receive texts and emails advising me of opened appts etc. So administratively I am a patient. But not realistically. Being medical office and not taking Covid in to account iswrong. No phone calls to follow up on my absence. No letter or email advising me that I will be dropped as a patientif not seen. I would give negative also for being hung up on when asking the name of who I talked to. Hypocritical oath here equals being a hypocrite. Send me soliciting texts and emails But don't stand by the info solicited Just wrong.