Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/26/2024 I took my car to *** Mynatt at **************** to get an oil changed and get my tire sensor replaced Nothing was wrong with any of my tires upon my service .I bought my car home and part it due to me not driving it that much I have another car I use every day so on 1/1/25 I drive the car in question but when I got in it was reading, low tire pressure so I took it back to *** Mynatt and then said they forget to put air in my tire So today when I got off work I had to take it back for the same low tire pressure and now they don't want to fix my tire I have had this car for two years and when I got it the miles was at ***** now it is at 6000 i don't drive this car that much all I want is my tire fix

  Business response

  01/14/2025

  We have spoken to the customer and replaced their tire on January 8, 2025.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my second Cadillac from ben ********************** in February of 2022. also ordered a rim and tire package that I was told included mount balance rotation for life of the tires and an alignment at time of install, two free oil changes, and a "Cadillac only" guarantee that they would provide loaner Cadillacs if any work ever had to be done to the vehicle. None of this was true, My first oil change, after arguing with a few different people was given to me at half price because the person who had promised me this service no longer worked there. My second oil change I had to pay full price for, and then today when I asked why I never got another discounted oil change (accepting that I was lied to and there was no sense in trying to reason with this dealership) I was informed that the first gentleman I paid had put in the system that I received that oil change for free! and when I asked about the situation of him essentially stealing from me there response was , again, well he no longer works here, as if that made his thievery ok? Now with under ***** miles of purchase the inside of my tires are slicks and they would not do an inspection and claimed they have no proof of any warranty and refused to acknowledge that the car was not properly aligned prior to selling on the lot. Service manger ( ********** ) was at a Cadillac desk at time of purchase and offered to buy my old rims and tires , I did think anything of it and turned out to be an issue, she did not want to pay for them and I felt like I would be mistreated if I tried to bring my car there for any service after that. today I was told sorry about the inconvenience a few times and nothing more, they told me to contact a gentleman named ********************* who apparently was in meetings all day so nothing could be done until Monday, He randomly shoed up at the lot and instead of someone trying to get his attention for me I was told he knew about my situation and we should eventually run into one another if we both were looking.

  Business response

  09/12/2023

  Our team has been in communication with **************** and have found a resolution that will satisfy his complaint.

  Customer response

  09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is more then satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Certified GM 2019 GMC Acadia SLT on 12/23/22 at Ben ********************** GMC in *******, **. 12/23/22- 8:00pm tire pressure sensor alerted. Car did not recognize the air in tires.12/27/22-The service ********** of Ben ********************** Chevrolet reset the sensors.12/9/22- Experienced a squeaking noise when driving up and down hills, thought it was due to alignment. January 14th- Started to experience gear wiring issues. Car would shift to park however the dashboard would not recognize it. Engine needed to turn on/off multiple times for it recognize the gear. It started to happen more as the days went along. January 20th- Muffling sound began when suv cranked.February 4th- Appointment with *********** in *********,**. Service team stated there was a gear wiring/hardware issue. Also stated there was an exhaust leak. February 9th- *********** finds major defective issues. Per service manager ************* corrosion, muffler is corroded and needs replacing, and exhaust cannot be replaced due to the corrosion. Bolts on tire were loose, reason for squeaking noise. Service advised the vehicle should not have passed certification as a GM vehicle and as a customer I should go to Ben ********************** and request a new vehicle. I expressed my concerns, and showed the pictures. ******* said, its not bad; Ive seen worst. He said they could not take the vehicle back but could see about a trade. ******* said to speak with General Manager *********************. On 2/14/22, I dropped my *** off at Ben ********************** per their request. Followed up with their service, my catalytic converter had broken pieces. Their representative advised these issues shouldve been fixed prior to purchase. Through email correspondence, repairs are happening, but do not see a reason of buying the *** back.I understand a vehicle is not perfect by any means, but considering the purchase price for the *** and saying its a Certified GMC, I would expect better. Ive experienced a defective vehicle and false advertisement.

  Business response

  02/24/2023

  We have spoken to the customer and have agreed to repurchase the vehicle. The customer is returning to complete the paperwork today and is satisified to be able to return the vehicle.

  Customer response

  02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  02/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Negotiated a price for a new truck was pre-apporved for rate of 2.9% was told that they would not honor that finance rate and would limit the down payment to 30k dollars. Refused an all cash purchase offer of the vehicle.

  Business response

  02/10/2023

  Our leadership team spoke to Mr. ********* on 2/10/2023. We agreed to the terms as originally discussed which has satisfied the customer.He will take delivery of the vehicle when it arrives.

  Customer response

  02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/6/22 repairs on our **** ***** Impala were made at the Ben ********************** dealership service facility. We were travelling through *************, on our way home to ******** when our check engine light came on and we determined it best to seek a correction of the problem before continuing our journey. One such repair was the replacement of a *** valve that was apparently clogged. After replacing the *** valve and testing the vehicle, we were told it also needed a new catalytic converter. After the repairs, we began driving home from ** to ********. After a couple hours of driving, the check engine light came on again (that happened before repairs were made). We were able to complete the trip home and took the car to the local repair shop (Mt. Pleasant Tire Svc) the next day. We were told that the computer readout again signaled a failed *** valve. It was again replaced though we did keep the defective part. The fact that a defective *** valve was used as the replacement part by Ben ********************** raises the question of whether the catalytic converter actually required replacement.Upon contacting the Ben ********************** service manager, *************************, we were told that we didn't qualify for any refund because we did not take it to a certified GM service department. He suggested that we go to our local GM dealership and talk with them. After doing so, our local GM dealership said that they could not help us. They also informed us that the defective part was, in fact, not a GM part but made instead by *************** doesn't seem reasonable or logical that we need to go to a certain service center, independent from that which provided the original service, for reimbursement for the defective part. It is reasonable that we not pay for the same failed part and the labor involved in such a short amount of time. We feel the Ben ********************** service department had no interest in standing behind their parts or service to us, knowing we were from out of state.

  Business response

  09/02/2022

  Ben ********************** Chevrolet has spoken with the cusotmer and has issued the refund of $344.14. Ben ********************** Chevrolet will except responsibilty of obtaining a refund on the defective part and the customer will not be inconvienced during this process nor have to wait to be reimbursed. The customer is aware of this and is satisfied and we apologized for the inconvience.

   

  Customer response

  09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩