Complaints

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Construction to finish our basement started on 12/12/23. Framing, electrical rough in and plumbing rough in were done in a few days. Even though the contract said we would pay half up front and half of the remaining balance when we were at the halfway point, we were asked to pay the next installment. We paid and asked about insulation. We were told its not needed in a basement. We were also told the permit didnt need to be pulled. We insisted on both of these things. They subsequently filed for permits with the county and sent someone by to measure for insulation. We were well into January at this point. Everything was inspected with minor things to be corrected. The insulation was installed on 2/4/24. Once the inspector came by and confirmed we were okay to move forward we were told by the contractors drywall would be next. One of the owners said they needed to buy more materials and asked us to pay half of the final installment. They came by to pick up the check and said the drywall would be done soon. Weeks went by with no contact. We called and sent text messages numerous times with very little response. The drywall installer was later sent to get measurements then we never heard back. This was around April. We continued to call and text with little response. We finally got one of the owners on the phone and insisted on a meeting to discuss why things stalled and why they havent been communicating. When we met they said the previous drywall installer was not good and they decided to find someone else. They promised to do better with staying in touch and would get someone else for drywall. It was early June at this point. The next drywall guy came by for measurements. We were told they had a couple jobs to finish then we were next. Again, communication has broken down with no call backs or answered texts. The last conversation was three weeks ago. They said it will be soon but it has been eight months with no end in sight.

  

  Business response

  08/29/2024

  We are sorry that we have had a hard time finding a sheetrock crew that is up to our standings we found someone and now we cannot get a hold of them we have just now found another crew that wants to come out and look at it but they can't look at it till next week it is very hard to find a crew that does good work like we require but this man wants to come out next week and look at the job please accept our apologies and we appreciate your patience we want to get this job done and done well we will be in touch to schedule for them to come out next week

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 15th we paid a deposit to ************************* for new windows and for our house to be painted. The total cost was to be $10,200. ($4200. Windows and $6000. For the paint and he required I pay $5,100. Up front, which we did. It took them 3 1/2 months to come install the windows, in the meantime we had to go ahead and hire someone else to paint our house because it had new bare wood siding and we couldn't keep waiting for ******,, our siding was getting ruined by the weather. Two of our new windows have white scratch lines in between the panes and one window had a long deep scratch that was there when they installed the windows. They refuse to address this problem.What we want is our $900. Overpayment sent back to us and we want compensation for the windows that are scratched or otherwise damaged. We no longer want Superior construction to do any more work on our properties. I was very unhappy with his window installers demeanor and he's not allowed here again Superior construction also built a deck for us earlier this year and they drove all the nails in too far and now water is getting into the wood. They won't address this issue either. We just ignored no matter how nicely I approach this. We don't want all of our money back but they do need to compensate us for the problems with their work that we now have to pay someone to fix The $11,800. paid was for the deck and the windows,( overpaid .)

  

  Business response

  01/04/2024

  Superior Construction and remodeling.

  First of all, we would like to apologize for you not being satisfied with our. Services  We strive to make all our customers. Happy and we try our hardest to protect  our rating with the Better Business Bureau As far as the deck as you know, it was permitted and passed all inspections with flying colors. In fact, I will never forget the inspectors words.  He said that he had not seen framing That good on a deck in that county in years. I enjoyed his words and will never forget them as far as the windows We have no control over when ordered windows Arrive since COVID nineteen, it seems that everything is delayed getting to us. And it makes it hard not only on us As a contractor but all contractors.

  As soon as the windows Arrived we got out there as soon as possible To fit your schedule And ours We did not want to paint your house until we had. The windows in. So there would be no touch up. We like for everything to match. We take pride in all of our work.

  As far as the The Window discrepancy That would be a manufacturer Defect and up to them to handle. We would be glad To Get them to handle that if you would allow us to come back on the property and do it as far as the $900.  We will be glad to pay that when We have resolved all issues with homeowner, We take pride in making our customers Happy and keeping them that way.

  
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company came to my home on June 14, 2023 and gave me an estimate for a 14 x 14 (3) Three season room addition to my home. On June 26, 2023 they requested I give them a deposit to hold my place to start by July 24, 2023 or sooner. I paid this deposit on 6/26/23. The project started August 28, 2023. I asked *** at onset for a building inspection and prior to start of work. *** told me No building inspection was needed. 9/6/23 ******************* requested the 2nd installment which was due only if project was a 50% completed. ******************* requested additional money to extend additional 4 feet. the project was not 50% completed. On 9/6/23 I gave ******************* additional payment. September 12 I was informed by inspector no permit had been applied for and all work needed to stop. Informed ***/*************************** same day. Permit requested and inspection failed 10/18/23 to date No one from Superior has returned to address the failed inspection and make corrections or complete the project. I am requesting immediate completion and resolution and assistance from BBB. If I have to hire another contractor to complete I am requesting a refund for payments made and all additional cost associated with new contractor corrections and completions.

  

  Business response

  11/09/2023

  ******************* We are sorry it has taken awhile to start Resolving this matter We did not think this project required a permit, When this was found out we started working on the permit which takes a while. When we obtained the permit our men were working on other projects as soon as they could break loose from that project we returned to this project to complete the project and are still working on it  so we can make ****** a happy customer like all our customers

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩