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          Business Profile

          Retail Shoes

          Shoe Show, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Shoes.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/10/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I recently created a new account with ********************** ******************** Encore only to have no customer service support regarding ordering shoes. The corporate did not respond to my emails or calls regarding ordering shoes. I was only able to leave a voicemail. On the BBBs website pertaining to Shoe Show Mega, I was able to call corporate ************** and an operator forward my call to ***** ******************* who told me, that I can permanently delete my account and personal information. I proved to *****, that I am in my account, and there is no place within the website to permanently delete my account. She placed me on hold, then came back and told me, that she has to forward the email I sent requesting deletion of my account to her boss. ***** told me, that there is no confirmation email that they send confirming the deletion of my account & personal information. I want confirmation, that my account and personal information has been permanently deleted!

          • Initial Complaint

            11/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered shoes they sent me the wrong size and two right shoes and half my order was wrong their policy dictates I should receive a full refund of the shipping for their mistake Since I have been trying to get my money back I've been treated like garbage and rudely talked to especially from a supervisor named ***** and this issue has been going on for a month

          • Initial Complaint

            08/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased sneakers on 7/23/23 online from Shoe Show for $64.99. They billed me after I got an email stating that the sneakers were no longer available. I used my credit card to make the purchase and have contacted the bank. I called Shoe Show to speak with someone and they stated that the bank was holding my money. Again I spoke with the bank and they are not holding my money. They clearly need to issue me a refund. Thank You.

          • Initial Complaint

            04/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a pair of sketchers, lace up, shoes. I paid $8 for shipping.They sent me slip ons. I hate slip ons. Their website, conveniently, won't show exactly what I ordered.I send four messages and finally some woman responded. I illustrated again and sent her the picture she requested. I have not heard back because they're trying to run out the 30 day return policy, IMO. I won't wear these ridiculous shoes and I won't drive the far length required to actually return them to a store because I don't have the time and is exactly why I ordered online. I want a full refund plus, the shipping. I will no longer do business with this company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 59

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2201 Trinity Church Rd # 3

          Concord, NC 28027-8421

          Visit Website
          (704) 782-4143

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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