Business Profile
Residential Air Conditioning Contractors
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Reviews
113 Customer Reviews
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Review from Solomon B
1 star12/01/2024
Very bad brand! Very pure quality and customer service.Baught 2.5 **** unit in ******** year and 10 days later 2023 coil started to leak.Had to pay $ 1400 for labor **************** year and few months later in November 2024 coil leaked again.Have to pay another $ 1400 for a new coil.Trane customer service offers very small amount irrelevant to the cost that I had to pay. Very bad quality company. Never buy Trane air conditioner again!!!****** has no motivation to persue Trane and get reimbursementfrom them when their quality is bad. It is a constant flow of work for them- bad equipment means a lot of expensive repaires for them.Review from Ed S
1 star11/22/2024
I'm a **** contractor, ordered a part 10 days ago. Originally supposed to be shipped here within days only to find out 5 days later that it would be 2 to 3 more days. I called today to track shipment, it never left Trane. Now reordered with someone else. Ridiculous!!!!!!Review from Susan C
1 star11/22/2024
We have a 2 year old Trane furnace. We bought it because they are a trusted brand well reviewed by Consumer Reports. This furnace has failed 3 times already, and with every mechanical part failing. It costs us $200 in labor for every fix. This is BS. How do they maintain their reputation for quality with this level of defects? And the service company tells us if they cannot fix it this time we are SOL. Trane does nothing other than offer us a credit to buy a new one. How is it possible we would need to replace it in 2 years?!?! One star is generous.Review from Vic S
1 star11/19/2024
False advertising 0% financing for 60 months currently in 2024. Ive gotten two quotes from local reputable dealers. Both are passing through on the financing cost to customers by inflating quoted prices by 15%, if you select to go with 60 month promo. False advertising and customer service cant do nothing.Review from Robbin S
1 star10/25/2024
I purchased a Trane 4 ton unit in August of 2016. After 4 months we had to replace the entire coil right before the holidays. 4 years after that we had to replace the coil again. We bought the unit from ********** in ************** who stopped servicing our area and forced us to deal directly with the manufacturer. Trane has the worst customer service I have ever dealt with. They said that they would replace the coil but I would have to pay $1500.00 in labor. After weeks of back and forth I ended up paying $950.00 to install. So now I have paid almost 7k for a defective unit that never worked right. Going 1 step further the unit now 9 years old has to be replaced completely because their plastic cabinets has rotted out and has caused major leaks. So now in less than ************************** 16K. Do not by a Trane unit. No support from their dealers or the manufacturers ***************. I think 16k for a 1700 sq ft home in less than 10 years is absolutely ludicrous.Review from Sandra F
1 star10/15/2024
Doesn't stand behind warranty. **** failing in 6 years time.Review from Roy V
1 star10/04/2024
I had a custom home build and move in August 2023. We have a Trane 5 ton unit with three zones install by the builder. September 2024 the unit was not cooling, call the builder and A/C company that install the unit, after troubleshooting they concluded the evaporator coil had a leak at one of the joints. POOR QUALITY CONTROL. Hard to believe that a 13 month unit already had a major failure I asked if it was cover under warranty and the response was YES, but next day the Freon was not coverQuote $1500.00. NEVER WILL I PURCHASE A TRANE PRODUCT FOR MY PERSONAL, BUSINESS OR RENATL PROPERTIES!Review from Jeremy D
1 star08/30/2024
We purchased our home in May 2019, which came with a Trane AC Unit (brand new build). After 5 years of living here, the evaporator coil went bad, and we were quote $3k to replace the coil. They called to check warranty, and as it was 5 years and a few months old, it was now outside of the 5 year warranty, so nothing. We are definitely not satisfied having an AC unit that isn't made to last outside of 5 years, and will avoid using Trane in the future if this is the service and quality we can expect. We definitely expected much better with a name brand like Trane, however experience shows otherwise.We have our unit serviced and checked twice a year, every year, so this is very disappointing, but the quality and responsiveness to the issue is even more so.Review from Francisco a
1 star07/31/2024
TRANE CO. AIR CONDITION EQUIPMENT : I will not be buying TRANE RESIDENTAL A/C ****S anymore.... their equipment has no durability...MY 16 SEER **** LASTED ONLY 11 YEARS . the evap coil has alum coils/tubing and developed a leak... the cost to replace the evap coil, plus new freon,and labor is $4200.00. I BOUGHT A TEN YEAR EXTENDED WARRANTY, WHEN I BOUGHT THE **** ON 6/13/2013, AND HAD THE **** SERVICED TWICE A YEAR , THE 10 YEAR EXPIRED ON 6/13/2023..... I HAD **** SERVICED ON 5/15/2024 WAS WAS INFORMED ABOUT THE **** ON THE **** COIL AND THE COST TO REPLACE IT, HOW CONVENIENT THAT THE PROBLEM OCCURED AFTER THE WARRANTY EXPIRED......I CALLED TRANE FOR SOME KIND OF HELP OR RELIEF AND PRETTY MUCH GOT NO HELP, MY CLAIM WAS DENIED....I CONTINUED TO PRESS THE ISSUE, AND PRETTY MUCH GOT THE "NUMBER ONE SIGN".....I WILL NOT GO QUITELY INTO THE ****** I INTEND TO TAKE IT TO THE TRANE PRESIDENT AND SEE IF HE ALSO GIVES ME THE NUMBER SIGN...BOTTOMLINE: I AM NOT SURE IF THE OTHER BRANDS ARE ANY BETTER IN DURABILITY, BUT AT LEAST CHECK IT OUT WHEN YOU INTEND TO REPLACE YOUR OLD ****....COMPARE WARRANTIES, CHECK DURABILITIES ON THEIR EQUIPMENT.....SORRY FOR LONG POST BUT I AM NOT A HAPPY CAMPER....Review from Keith A
1 star07/19/2024
My wife owns a townhome in ***************. Our ** fan froze up. The ** unit is only 8 years old. The Townhome is eight years old. We called Trane representative cause it said we have a 10 year warranty. Now they telling us that we only had a 5 year warranty. That she was suppose to register the unit when she purchased the brand new townhome. She said she was only handed the keys and never told anything about registering the HV**. Since they don't stand behind there 10 year warranty then our next purchase will be with a reliable company.
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