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          Business Profile

          Clothing

          Peter Millar, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a **** on December 3rd, as a christmas gift. My husband, the second time wearing the ****et he noticed there was a hole in the pocket, the seams were coming out. The "reputation" this company has and with how expensive their clothing is. I expect better quality but understood, it could happen. I have tried several attempts via email and phone and NO ONE will resolve the issue.

          • Initial Complaint

            10/22/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Do NOT buy anything from this seller! Its a total scam! I ordered several items back in July and started a return for a few. Later, I realized the rest didnt fit either, so I created another return label. Since I was running low on boxes, I packed everything into one shipment.They received my return on August 10, and guess what? I STILL haven't seen a ***** of my refund! I reached out to them countless times, and they just keep lying, saying Ill get my refund "shortly." Now its October, and they claim they cant find some of the items, so they refuse to fully refund me!This is beyond ridiculous! A reputable company would process a refund as soon as they receive the return, but clearly, this one is out to rip you off. I honestly believe that this company has zero customer service and trying all the ways to fraud you to make profits! This company should be under law investigation!

          • Initial Complaint

            07/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            PMUS-******** was an order placed on Sunday, 7/28/24 via Apply Pay which is linked to home (desired) address. However, on the receipt, I immediately noticed that Peter Millar placed the order under a vacation home address which was my last order address with them. I immediately emailed their ***************** (only option on Sunday) and explained that the delivery needed to be corrected. I got no response. Immediately this morning I called their service and on second try got through. I explained the issue. I was told they would follow up and email me. Finally this afternoon at 1:08 pm *** emails me and says they can't help me as my order is "pending". I know they can because the charge is still pending and I haven't received a shipping notification. I tried to call back and waited and waited (13 minutes) in que and my call doesn't get picked up despite a "two minute" wait time. When I tried to opt to leave a call back number I get hung up on. Horrible customer service and no way to recoup my lost money because I can never get those two shirts. They could have simply printed a new send label but they chose not to do that! I've ordered several times from them but this will be my last order. Don't risk your money for terrible customer service.

          • Initial Complaint

            07/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order placed with Peter Millar on July 9, 2024, consisting of 2 shirts to be delivered to my son in ******** for his birthday.I received notification that the package was delivered on July 13, 2024.No package was delivered. A check was done with neighbors to ensure package was not delivered nearby.I called Peter Millar on July 15, 2024 to report incident. They requested a form be filled out. I could not open the form so they filled it out for me. There has been no communication since July 15, 2024. I tried to call again today, July 23, 2024, and I get a message that there are no agents to speak with at this time and to call again later.

          • Initial Complaint

            08/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On July 24, I ordered over $400 worth of merchandise from this company. My card was charged, but I never received a shipping notice. I have tried using their customer service via phone (staying on hold), using the callback feature, and chat. I cannot get through to anyone. Their main customer service line has a message to call back during normal business hours when it is during their business hours.

            Customer response

            08/04/2023

            I used the phone number you had on your site as an alternative contact for Peter Millar and after receiving two additional phone numbers, I finally had someone contact me from the company who offered me 20% discount to compensate me for the late order and the poor customer service.  I am satisfied with this result and you can close this complaint.  Thank you.

          • Initial Complaint

            12/09/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 11/12, we made our first order directly from their website. Somehow they split the whole into several different packages and one package containing the coat I ordered was lost or stolen. Immediately contracted them and they agreed to reship the item to us. However, after few days, they regret doing that and cancelled the reshipment and even block us from online order. They said there are several missing orders before in this address which they will not able to reship/refund this missing item and do not allow me to return which is absolutely ridiculous. We do not have the orders where they mentioned before. If this address do have missing orders before, they should reach out previous tenants instead of blaming us. They did false accusation of us being a thief and defamation which is unacceptable.

          • Initial Complaint

            03/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was trying to purchase shoes online at********** and while the purchase would go through, I would immediately get a cancellation notice. This happened multiple times and I submitted a request for assistance. While waiting, I chatted with a rep on the site who asked if my billing and shipping address are the same - they are. The rep told me they had to look into into and would email me back - I provided my email. Later that day, I received an email indicating they couldn't confirm my information and asked me to submit a copy of my identity and a copy of my credit card to them through email to verify my identity. Over email! I told them I have done nothing to warrant the demand on their end and asked them why. Their response was I had to provide it if I wanted to make a purchase. This is a high-end luxury brand - I cannot imagine this is how they treat their customers. I want to make sure they are aware of what is happening and the significant risk they are exposing their customers to by requesting personal confidential information in this manner.

            Business response

            03/24/2022

            Business Response /* (1000, 15, 2022/03/24) */ Customer attempted to place 6 orders through ******com from 2/27 to 3/2 and all 6 orders were flagged for fraud by G/FORE's automated fraud solution then cancelled. G/FORE customer care advised customer of need to confirm identity and matching billing address in order to further assist with order but customer declined. Attached are two conversation strings displaying these interactions. If the customer changes their mind regarding confirmation of identity, G/FORE customer care would be happy to investigate their order(s) further. Consumer Response /* (3000, 17, 2022/03/24) */ I'm shocked the company's response is for me to submit personal identification information through insecure channels so I can purchase golf shoes. Clearly, a better - PCI compliant - system is needed on their end.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1002 Twin Creeks Ct

          Durham, NC 27703-9354

          Get Directions
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          (919) 366-6902

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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