Reviews

My office visits always went good. The only thing is if you have a dental emergency you are in big trouble getting in. Other Aspen offices in my area told me to call my office. My office ******* NC said they could see me July 31. This was about 45 days. They will never see another ***** from me. Now I have to deal with a terrible tooth ache until I can find a new dentist.

Hello. I am so sorry for your negative experience. Someone will be in touch with you shortly.

I was in desperate need of pain relief and I called all the dentists around me and Aspen Dental was the only office that could get me in so I go and everything was okay! Once I got called back they of course talked to me about what was going on. The dental assistant took ex rays and everything. This is the first time I have ever felt so uncomfortable as she was taking my ex ray!! She tried several times and still couldnt get it to work so then another lady had to come help and she wasnt any better!! I was sitting there about into tears it hurt so bad! Finally another lady came and did it right and I thanked her so much! I needed a root canal so got an appointment for that and idk what her name was but she couldnt get me numb!!!! She would drill and I would hurt so bad! After 5 or 6 more shots it finally numbed. Well I thought everything was good until my next visit. When they ****** told me that there was a mistake during the root canal process so I had to make another appointment to get it fixed. The dentist worked on my mouth at the end, he told me that he was gonna have to fill it with a blue cement until the next visit where he can put the crown on. At this point, I never wanted to go back after he put the blue cement and. I didnt feel any more pain, so I never went back. Today I woke up with my side of face swollen. I call up there to see if they can help me and she said I would have to get a tooth cleaning before messing with the painful tooth. She was honestly very rude so I decided to call around my hometown again for another dentist. Luckily, I found one that took me in. Looked at my tooth did my x-rays and wanted to pull my tooth. He pulled the tooth and showed me where Aspen dental. drilled in the wrong spot of my root canal! I took pictures!!

Thank you for the opportunity to respond to the complaint filed by *************************** on behalf of the **********, ** Aspen Dental branded practice, owned and operated by Mathieu P Murphy DDS PLLC. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Horrible. Left me in lots of pain afterwards and would not prescribe enough medicine to get me through healing process.Said that it would help my mouth with the pain if I would come in for more treatment. That did not make any sense to me at all. They just want the money. They will cause you more pain and then maybe give you the bare minimum low strength pain medicine for that visit. I do not recommend anyone to go there for treatment.

Dear Sir or Madam:Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the **********, ** Aspen Dental branded practice, owned and operated by Mathieu P Murphy DDS PLLC. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.