Reviews
5 Customer Reviews
Review from Yasmine D
5 stars11/12/2024
I have lived in a community managed by Slatter for a year and a half, and the *** has always been extremely responsive. I recently emailed a property concern. The ********************* Manager followed up with a phone call to discuss the issue. In less than 24hrs the problem was resolved. The staff has been knowledgeable, personable, and very efficient.
Slatter Management Services, Inc. Response
11/19/2024
Thank you for your glowing review of our services. We appreciate the positive feedback and we are pleased you had such a wonderful experience.Review from L. P.
1 star09/07/2023
Slatter Management never returns emails or phone calls. We pay a premium for dues and have been waiting for issues to be resolved for years. Going to annual meetings makes no difference in how issues are handled. We are in desperate need of repairs; the landscaping is a mess, and our pavement has holes. Someone needs to step up and let these HOA management companies know they will be held accountable.Slatter Management Services, Inc. Response
09/07/2023
*****, I will certainly look into your complaint that calls are not returned. We are able to log the phone number you call from and research the return call or lack thereof. In regards to the monthly assessment, the amount is derived from the operating expenses and capital project expenses for the community. The Association is currently underfunded thus projects that need to be completed have to be addressed in the order of necessity. There are currently buildings that have siding in need of replacement due to the deterioration of the masonite siding over time. The Board is in the process of putting together a plan in order of priority for these buildings. Roofing and siding projects must take precedence over asphalt and landscaping. All decisions are made by your Board of Directors. Slatter Management is hired by the Board of Directors to carry out their decisions.Customer Response
09/08/2023
In response to your reply, I have left phone messages, emails, and also, I have gone to your website and asked for answers. I have received zero response. Regarding the board in the process of putting together a plan. We were told at the annual meeting there would be updates on plans for the property. It's September and we have not received the first update. We are all homeowners here and we deserve to know if there are plans for our property.Review from Bryan S
1 star08/02/2023
Absolutely terrible service. A mistake on their end caused me to go into collectionsReview from J. Poe
1 star07/21/2023
If I could give zero stars I would! This company is unprofessional & offers sub-par customer service. They are the management company for my neighborhood. In the time they’ve been in charge, there has been a rapid decline in the amenities and overall appearance of the neighborhood (pool, pond, grounds, etc). Many neighbors have emailed Slatter and get no resolution to the issues or no response at all! This is unacceptable when we pay HOA dues! Get it together Slatter!Slatter Management Services, Inc. Response
07/26/2023
********, I understand your frustration and your perception of what has occurred since Slatter was hired by the developer to manage the community. Slatter Management is the Agent for the Board of Directors and actions the decisions made by the Board of Directors. The Board and Slatter have solved the issue with the pool pump and liaised with the landscapers to improve service. The pond is green as the decision was made, by the Board, not to spend funds to address the issue based on the information from the pond company that it will remedy itself naturally. These items were communicated via multiple community email blasts. I am happy to discuss this further by direct communication between the two of us. Kay T******* - PresidentCustomer Response
07/27/2023
We appreciate the new efforts to correct some of the on-going issues. However, the main point of the complaint is the lack of resolution after a series of emails/calls to Slatter as well as the extremely poor customer service neighbors have had from your company over the past several months. Many received no response at all most of the summer. I’m glad the pool deck was finally pressure washed near the end of summer & it is now in working order. I’m thrilled the company is now mowing since neighbors have mowed several common areas during spring & summer. Hopefully our community will continue to see improvements rather than the declining conditions we’ve been experiencing. Thanks for your reply, We look forward to moving in a more positive direction.Review from EVA W.
5 stars05/24/2022
I HAVE HAD THE PLEASURE OF INTERACTING WITH MS. KERI S*** ON A FEW OCCASIONS. MS.S**** IS VERY KIND IN DEMEANOR , YET IS PROFESSIONAL, AND HAS GREAT PRODUCT KNOWLEDGE WHILE IN TURN, PERFORMING HER TASKS AT HAND. SHE IS WITH OUT A DOUBT, THE BEST PART OF SLATTER MANAGEMENT! THANK YOU MS. S**** FOR BEING THE BEST PART OF SLATTER MANAGEMENT! SINCERELY, *** *. *********..Slatter Management Services, Inc. Response
12/15/2022
Thank you for taking the time to leave such a positive review! We will be sure to pass on your kind words to Karie. Happy Holidays!
Customer Review Rating
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