Complaints

• Initial Complaint

  07/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a modification kit and standard Dye kit from BCH on 7/10/2024. I used my credit card and was charged over ***** with the shipping . When the package arrived there was no Dye ink kit inside, I called number on invoice and was told to e-mail the customer service and since received no response , sent them 3 more e-mails since , I text message them and even went on ****** to see other ways to reach them. but I still haven't received any e-mail or phone call, or return text message to me. I would like a replacement Standard Dye ink kit sent to me or a refund of ***** that was charged to my credit card

  Customer response

  08/01/2024

  I have heard from the business in response to my complaint. They stated  if modification kit was missing , I told them no it was the Ink dye kit that was missing but have not heard back from them. I have gone and purchased from another company on **** an ink kit and received it already. as of this date I have received a response from BCH. 

  since I had to purchase a new ink kit I only want a refund of money I spent on my debit card

  
  

  Business response

  08/08/2024

  Dear ******
  Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced with your order and our communication channels.
  We have processed a refund of $14.31 to your credit card for the missing Standard Dye Ink Kit. You should see this reflected in your account shortly.
  Please let us know if there is anything else we can assist you with. We value your business and are committed to providing you with the best possible service.
  Thank you for your patience and understanding.
  Sincerely,

  *****

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Business alleges FOB Destination without disclosure and requires filing a claim for a simple shipment resolution. No one answered the phone in multiple attempts. Email response suggested the insurance claim filing but required a waiting period of 5 days after the last update. After 5 days the shipper updated it was delayed, which then delays my ability for resolution. The charge is over $25 for two, tiny, plastic gears for an hp printer repair. They are the only fulfillment option for the gear. The previous order resulted in the teeth of the gears breaking off after only a few months of use.

  Customer response

  03/30/2024

  While I have not heard directly from the business in response to my complaint, the gears were finally delivered. This resolved whether to file an insurance claim with Route+. Thank you for recourse via the BBB to investigate the propriety of this business model-to automatically defer me without disclosure to Route+ and claim zero responsibility for shipping-requiring me to assume the risk, to respond with limited mainly automated emails and not answer the phone. The consumer role is solely to purchase and receive the product. The business role is to be accountable and available to provide the product in a timely manner.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩