Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It been more than 3 weeks waiting for any response from the lion buildings about my purchased but it poor the services!

  

  Business response

  12/17/2024

  Thank you for taking the time to share your concerns. I would like to address the situation regarding your drawings and clarify the process.
  
  As discussed, the standard timeframe for completing drawings is typically 24 weeks from the date of payment. In your case, the drawings unfortunately took an additional week due to the unique and specialized nature of the design. While I understand this delay may have been frustrating, the drawings were already in the final stages of completion, and canceling the order would have resulted in the loss of the payment, as drawing fees are non-refundable.
  
  The completed drawings were sent to you on 12/12/2024. If you have any additional questions or need further clarification, please dont hesitate to reach out. We value your feedback and appreciate your understanding.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Lion Buildings to construct a metal building. For the past six weeks, they have promised to start and complete the building. I have called numerous times each week. They will promise a date but not deliver. I have paid for the building but it has yet to be constructed. Thus is fraud.

  

  Business response

  09/02/2024

  Dear ****************,
  Thank you for your feedback and for bringing your concerns to our attention. We truly value you as a customer and appreciate your patience throughout this process.
  We understand your frustration and apologize for the delays you've experienced. As you may recall from your previous purchase with us in 2023, scheduling with our partnered installers can be a lengthy process, especially when considering factors like weather conditions and the availability of their crews. These challenges can sometimes cause unforeseen delays.
  Our records show that your assigned representative has been in contact with you regarding your scheduled installation. Please rest assured that we are committed to completing your building as promised. We kindly ask for your continued patience as we work to resolve this matter and deliver the quality structure you've ordered.
  If you have any further concerns or need additional updates, please don't hesitate to reach out to us directly.
  Thank you for your understanding.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Attempted to get this company to build a metal building in my property. ***** the agent I was talking to guaranteed pre approved financing several times even after I informed him of my debt to income ratio. Their pre approved financing was not approved and the company refused to refund my over five thousand dollar deposit.

  

  Business response

  09/16/2024

  Dear *******,
  
  Thank you for sharing your feedback. We understand your frustration, and we want to clarify a few points regarding your experience.
  
  While we strive to assist all of our customers with the financing process, please note that the final approval of financing is determined by our partnered finance companies, and we do not have control over their decision-making criteria. We apologize if there was any misunderstanding regarding the pre-approval process. 
  
  We also want to clarify our policy regarding deposits. As stated in our terms, deposits are non-refundable once an order has been placed. However, your order is still active, and we are more than willing to work with you on alternative payment arrangements, such as monthly payments, if that would be helpful to you. 
  
  Our sales manager has been trying to reach you to discuss other financing options that may be available to you. Please don't hesitate to contact us if you'd like to explore these alternatives or if you need more information regarding the decision made by the finance company.
  
  We appreciate your business and look forward to resolving this matter in a way that works for you.
  
  Sincerely,  
  Lion Buildings

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The initial contract to have our building ordered and installed was 8-23-2023 with a total cost of $67,732.28. Lion buildings and their affiliate Super Metal Structures would provide all materials and labor to install the building (*80' x 50' with 10 windows, 3 man doors, 3 14' x14' roll up doors and a partition wall inside the building dividing it into two separate spaces. I have a few issues within my complaint-1. They did not install the 3 header seals over the 3 roll up doors as promised in the contract- I have tried contacting them numerous times only to be ignored or told they would get it to the right person without any follow up.2, several windows and areas in the roof leak and they have not responded to this problem as well after numerous attempts.3. they have promised they would rectify the situation on several occasions but I have yet to hear from them.I want the header seals to be installed correctly and sealed to the existing spray foam insulation and the leaks to be fixed so that I don't have water in my building every time it rains. In addition, we are not able to live in the building as planned since the air cannot be cooled or heated with the header seals missing and water leaking in so we would like a partial refund of our money as well in the amount of $33,866.14.My contract number is ODR-****** *************************

  Customer response

  05/08/2024

  The business contacted me following my complaint saying their records showed the building be completed and the header seals being installed, However, this cant be true as I have several correspondences showing they knew they had not been installed and that the building leaks.  I did receive an email from someone on behalf of Lion buildings saying that they had attempted to contact me several times to set up the installation of the Header seals, however when I responded to the email on at least 5 different occasions they ghosted me.  I have not heard from the business in response to their original email concerning my complaint. At this point they have not resolved the leaking or the header seals installation.  

  
  

  

  Business response

  05/29/2024

  Dear *************************,

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you may have experienced. We understand your frustration with the delay and appreciate your patience as we worked to resolve the issue.

  After several attempts to contact your assigned installer, we were finally able to make contact on May 9th. The installer, Super Metal Structures, acknowledged the situation and scheduled the necessary repairs for the following day. We understand the importance of keeping our customers updated and regret that communication was not as prompt as it should have been.

  On May 22, 2024, the assigned installer completed the repairs, addressing both the leaks and the installation of the missing header seals. We are pleased to confirm that the issues have been resolved to your satisfaction.

  We apologize for the delay in resolving this matter. The scheduling challenges with the installer contributed to the delay, but we have taken steps to ensure that such delays do not occur in the future.

  If you have any further concerns or require additional assistance, please do not hesitate to contact us directly. We value your business and are committed to providing the best possible service.

  Thank you for your understanding.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing this complaint again due to the issue being unresolved. I purchased our buildings from Lion Buildings. As of today they have not fixed the leaks in our home. We were promised multiple times they were coming to address but they never did. Our garage has water pouring into it and now the home is leaking from the roof being installed improperly. I want this issue resolved asap.

  

  Business response

  01/09/2024

  We sincerely apologize for the inconvenience you've faced regarding the leaks in your building purchased from Lion Buildings. We understand your frustration and have thoroughly investigated the matter in collaboration with **** *****, our partnered installer.
  
  As per our investigation and discussions with **** *****, it has been determined that the installation was executed according to the design specifications provided by you, the customer. Regrettably, this means that there are no further actions that **** ***** can undertake to resolve the issues with the leaks in your home.
  
  We genuinely value your business and regret any disappointment or inconvenience caused. If there are any alternative solutions or suggestions you would like us to explore, or if there's any other way we can assist you within the scope of our services, please do not hesitate to reach out.
  
  Again, we apologize for the situation and assure you that we remain committed to providing the best possible service to our customers.

  Customer response

  01/25/2024

   I am rejecting this response because:
  
  Although we did supply you with the engineered drawings, the fault of **** ***** not building properly is not my fault! I should not have leaks in my roof. If you build it properly we had another to find that you were never installing flashing where it is supposed to be, so that the leaking does not happen. We have contacted you during the entire process in through all of this. We were totally ignored. I am not at fault for the negligence of your building by your hired contractor. We have a warranty with your company which you have not followed through on one time. We have asked countless times for you to come and fix these, and The one time they came, they did not fix the issue and we immediately told you.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had Lion Builidings install a 30x40 building with 2 roll up doors in July of 2023. I noticed in the following days that one of the roll up doors was not set correctly and we are now having issues with the door. I have reached out to them several times and finally was able to get them scheduled to come back to fix the door 11/07/2023, in the late hours of 11/06/2023 I received a message that they would not be able to make the appointment due to a family emergency. I have to take off work for situations like this as I work out of town. when I informed them that this was not acceptable that I had already taken the day off for the scheduled appointment they responded that they pushed the appointment to 11/08/2023. I cannot be there on the 8th as I have to request the time off and I can't do this on short notice. I have been trying to get into contact with them since they installed, after we noticed the issue with the door. They do not respond to text messages or calls after job has been paid for. I am not completely heartless I understand family emergencies but with the trouble I have had getting someone to answer my calls and to even get the appointment scheduled has been a struggle, and for them to cancel the night before caused issues for me since I can't just take off work when they were going to show up to do the repair.

  

  Business response

  11/08/2023

  Dear K****** ********,
  
  I hope this message finds you well, and I would like to begin by expressing our sincere apologies for the inconvenience you have experienced with the installation of your 30x40 building and the subsequent scheduling issues with the repair. We understand your frustration, and we want to address your concerns as quickly and efficiently as possible.
  
  Upon receiving your complaint, we promptly contacted the installer, *** ******, to investigate the issue with the roll-up door and the rescheduling problem. We share your disappointment that the initial appointment was canceled due to a family emergency, causing you inconvenience.
  
  In light of your situation and the need to plan time off work in advance, we recommend the following steps to ensure smoother communication and resolution:
  
  1. Contact *** ****** Directly: We advise you to reach out to *** ****** directly to discuss your availability and preferred dates for the repair. They are responsible for the installation and should coordinate with you to find a suitable time for the service.
  
  2. Clear Communication: It's essential to establish clear communication with *** ****** regarding your schedule and availability. Express your concerns about taking time off work and request a mutually agreed-upon appointment date that aligns with your needs.
  
  3. Documentation: Make sure to document your conversations and correspondence with *** ****** for reference in case any further issues arise. This can help both parties stay on the same page and avoid misunderstandings.
  
  4. Timely Resolution: We are committed to ensuring that your concerns are addressed promptly and to your satisfaction. Should you encounter any difficulties in your discussions with *** ******, please do not hesitate to reach out to us again. We will do our best to assist in facilitating a resolution.
  
  Once again, we apologize for the inconvenience you have experienced and appreciate your patience in resolving this matter. Your satisfaction is important to us, and we will work diligently to ensure the necessary repairs are made without causing further disruptions to your schedule.
  
  If you have any questions or need additional assistance, please feel free to contact us, and we will be more than happy to help. We value your business and are committed to ensuring your building meets your expectations.
  
  Sincerely,

  Lion Buildings' Team

• Initial Complaint

  08/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lions Buildings, 1** ***** *** ******* ********** ** . On 6 April 2023 I entered into a purchase and installation of a metal structure. I paid a down payment of 3,688.69 (Receipts and purchase order in hand. The project was not scheduled. The purchaser is responsible for permitting, surveys and foundation prior to building being scheduled. I confirmed the P.O. 3 times through customer service representatives. My salesman was Diego T*****. After completion of all prerequisites, on 5 July via Email to Mr. T***** and phone calls to the companies customer service number the company was notified and I was ask to await scheduling. I also advanced the company an additional5K for my project. At this time the company became nonresponsive. Numerous calls were made and numerous emails sent and I began to feel that I may have been scanned. In each case I was given the run around and informed that another department was responsible at this point but never provided a POC for the alleged department. On 4 August after several phone calls I received a PO for my project but the additional 5K was not included. I complained and the company sent and adjusted PO with and email apology. Due to nonresponsive nature when trying to schedule a delivery date, I lost customer confidence. The company claims ( Lions Buildings Web Site) a 2 to 4 week installation. The total cost of the purchase is $19, 688.38, with $10, 999.69 Remaining. As of 6 August I do not have a delivery date. The companies poor customer service is the opinion of the customer. The customer will make his feelings known via social media and other platforms. If the company can not fulfill the PO we would expect a full refund. The company ( if Legitimist) simply needs to keep the customer informed. Please understand the in addition to the PO, I have an additional out of pocket expense of 12K. Foundation Permits etc. the additional expenses are my responsibility only.

  

  Business response

  08/09/2023

  Dear ****** *******,
  
  
  Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused and appreciate your patience in resolving this matter. We understand the urgency and are committed to addressing the issues promptly.
  
  
  Upon review of your account, we acknowledge the additional payment of $5,000 you made towards the down payment, and we sincerely apologize for any oversight on our part. Please find attached the corrected copy of the invoice, reflecting the updated down payment.
  
  
  Regarding the completion of the process, we are fully committed to meeting your deadline of 1 September. Our team is working diligently to ensure a seamless completion of the process to the highest standard possible.
  
  
  We have also taken note of your communication with various representatives and the lack of follow-up. This is not the level of service we aim to provide, and we assure you that appropriate measures will be taken to address and improve our customer service process. Thanks to your messages we will definitely improve that area.
  
  
  As for the additional contract from *** ******** Buildings, we appreciate your understanding of the process and the need to finalize this step. It is essential for a smooth and successful completion of the project. This step should've been taken after the confirmation call.
  
  
  Please be assured that we are taking your feedback seriously, and we are committed to delivering an exceptional customer experience moving forward. If there's anything else we can do to ensure your satisfaction, please don't hesitate to let us know.
  
  
  Once again, we apologize for any inconvenience caused and sincerely appreciate your business. We look forward to resolving this matter and successfully completing your project as soon as possible.
  
  
  Best regards,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩