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Business Profile

New Car Dealers

Joe Pecheles VW, Audi, Hyundai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

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1 Customer Reviews

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  • Review from Dee A

    1 star

    03/27/2024

    I have had service done to my 2019 vehicle a few times over the past few years and each time the repair has been delayed due to technician shortages. When delayed my vehicle has never been the priority to get finished after already exceeding the estimated time of completion by the delay with each excuse being a technician called out and they will not be able to get to my vehicle. I was not offered a loaner due to the inconvenience and last year one of the suggested repairs/replacements was new tires despite me having 4 brand new tires ****** mile warranty being put on my vehicle a couple months (no more than 3) before. I asked how was that a suggestion to be made and no answer was provided they just ignored that being a recommendation. I have had a battery replacement which cost over $500, and I have had a starter motor replacement which cost over $1000 with the labor being $219 for what was said to be 1.5hrs of labor. When googling the estimated cost of a brand new starter motor with labor included the highest price was just about $650. What my concern is, is that being who I am plays into the priority lack of my vehicle being serviced as well as price inflation for the service being completed. I believe a thorough private look into how business is conducted there will serve their business well as the transparency will ****** more trust from customers like myself if they operate in integrity. I believe full plus restoration to customers should be delivered if the thorough look at the business dealings reflect anything less than that of integrity.

    Joe Pecheles VW, Audi, Hyundai Response

    04/04/2024

    Thank you for taking the time to speak with our ********** ***** Pecheles, directly. As discussed, your feedback and experiences will be addressed with the staff involved and we will coach the Service Lane to improve communication and transparency with all customers. It is our responsibility to educate customers about our policies and procedures, in additional to explaining the cost of repairs, parts, and labor. Should you have any additional suggestions or concerns, please do not hesitate to contact us directly at ************. Thank you.

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