We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Retailer

          Canvas Zone

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered from this business may 3rd 2021 and paid for fast shipping and still haven't received anything. I've contacted them countless times since and I have not received any information. I paid in total $31.90 $24.95 for the product and $6.95 for expedited shipping and nothing. I've been emailing them since and I still don't know what happened. I saw alot of great reviews but I think they were fake because I've recently talked to others who are going through what j went through. Very disappointed.

          • Initial Complaint

            05/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I never received the item that I purchased and now the business email is shut down. They stopped responding to emails prior, refused to give me a refund or to ship my order.

          • Initial Complaint

            02/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a canvas for Mother’s Day 2021 and it never came contacted business plenty of times and nothing

          • Initial Complaint

            01/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 2 canvases for Mothers Day and received an email confirmation of the order that said they will let me know when they're shipped and then nothing else. I sent numerous emails with no response and they charged my card for $21.04 and I never received anything.

            Customer response

            01/21/2023

            I have not heard from the business in response to my complaint.

          • Initial Complaint

            12/14/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered some items from canvas zone over a year ago and never received any updates or any items. Now I hear they are a scam company. My order number was *****

          • Initial Complaint

            10/29/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 2 mothers day canvases April of 2021 for my mom and myself. Got confirmation text and emails as well as an order and confirmation number. Got charged $22.93. Received emails about my product being born and that they were really behind due to covid 19. Have gotten other emails offering products and discounts. Their site is gone and no way to get ahold of them. They got the money and I still haven't gotten my canvases. I want a refund to my card and don't want others to get scammed.

          • Initial Complaint

            04/24/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered a Mother's Day gift on April 22, 2021. I still haven't received it. I received one email from Canvas Zone on May 10, 2021 basically saying that they were backed up because they received a lot of orders but that the last time I received an email from them. I was charged for a gift that I never received.

          • Initial Complaint

            03/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ordered and paid for the product and order was never fulfilled. Sent emails and refund request but no replies.

          • Initial Complaint

            02/19/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered a canvas print for my mother for Mother's Day on May 5, 2021, which would've been from her grandchildren. I only received one email from them after the order, which I will attempt to attach if I'm able, stating, "Thank you for our purchase and that Order #***** in the amount of $23.94 was confirmed." That was the one and only email that I received from them. It included my shipping and billing address, so I knew they had the correct information. I had not received the status of the order, so I sent another email on June 4, 2021 requesting the status of my order, which was, of course, not answered. I had pretty much given up that I would ever receive my product or money, but I sent a final message on October 21, 2021 giving them a chance to do the right thing and immediately received an email stating that the address support@canvaszone.com was not found or deliverable. At this point, all I want back is my refund and if possible, my item that I paid originally wanted for my mother. I think it is disgusting that "companies", if you want to call them that do this to people. Any help you could provide me would be very much appreciated. I will attempt to upload what information I can if I am able to figure out how to do it. Please inform me if you need any additional information from me. Thank you!

          • Initial Complaint

            02/16/2022

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            Made an order for Mother’s Day, received an email 4/14/21 stated that my ordered was received. Received an email 5/1/21 stated that my order had been fully crafted & preparing for shipping. Hadn’t received my order by 5/25/21 so I sent an email only to receive a bogus response. Emailed them again 6/08/21 & 6/30/21 and have not received an respond!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          High Point, NC 27260-8724

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.