We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Retailer

          Athena Allergy, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            The buckle on the belt I had purchased bent after regular use. I notified the company and sent them photos. The No Nickel brand name was stamped on the back of the buckle. ********************* replied to me "you can gently bend the pin back in place. Our buckles are made without nickel so customers like you can live a rash free life. Nickel is used because it is STRONG and cheap. Buckles made without nickel are softer and prone to what. Just gently bend it back." This was unacceptable and ******* refused to provide me a refund because there are "no refunds for used belts." I would not recommend this company or their buckles.

            Business response

            02/05/2024

            We have exchanged the customer's belt 4 months past our stated policy - see below.

            We don't accept belts that have been altered by adding new holes. ************************************************************** This puts undue stress on the pin and can cause it to ******* break if the hole is not the correct size. We have specific leather punches for each size pin we use.  If a customer needs a few extra holes we do it at no charge and actually refurbish the belt to make it look better.  Again, no extra charge. 

            We can not refund a belt after it's been altered and worn for 7 months.

            Tuesday,March 7, 2023 5:41:34 PM

            I recently received my belt I ordered from you and it is one of the finest belts I have purchased. Granted I havent purchased a belt in over 20 years, but chose your company to buy one from. Question, I purchased a 36 inch as recommended by some searching based on my 34 inch waist.Unfortunately, the belt is just a bit too long. I have one more hole left to make it smaller. My goal is to lose a bit of weight and I guess I just over shot the length, considering I havent had to shop for a good leather belt in over 20 years. Can you help? What do you suggest? Shipping is pretty expensive to ship back and order a new one. Hope you can help and thank you for making a great *** ****** free belt.

            Customer response

            02/05/2024

             
            I am rejecting this response because: the belt has not been altered, the belt has been worn. The buckle is poor quality and has bent. Their initial suggestion of bending the buckle straight is unacceptable and will only weaken the buckle further. See my original complaint. The buckle is the issue and should be replaced by the company. I am rejecting their response. 

            Business response

            02/12/2024

            Please see previous explanation of our refund/exchange policy. 

             

          • Initial Complaint

            10/12/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I wore the belt 6 times (to go through airports) when the tongue of the buckle broke off. I contacted customer service, sent them photos, and--at their direction--sent them the belt (t my expense). I was told that the belt use was "rougher than intended" (not true, it was worn to go through airports and when sitting in an office) and that they'd fix it (month or so turnaround) if I paid an additional $12 in shipping. I told them that I thought it would be fair for them to pay the shipping since I had to pay to ship it back to them and it was their product that broke. They refused. When I asked them to ********* it back; they refused unless I paid shipping, HORRIBLE customer service. It' a $100 belt that broke after six uses and now they're holding it hostage unless I pay them more shipping. I understand that being a small business is tough; but, this is no way to treat customers.

            Business response

            10/23/2023

            Dear Mr. *****,

            We are sorry that you are dissatisfied with our service.

            When you originally contacted us, we explained both our shipping policy and repair times.  I am unsure why these became an issue.

            To clarify, we were not going to fix your buckle, we were going to completely replace it with a brand new buckle at no charge a $55.00 value. That is why it can take up to a month for a repair.

            Per your request, we have issued a refund for the amount you paid for the belt - $79.95.

            NoNickel.com

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 1294

          Huntersville, NC 28070-1294

          Visit Website
          (704) 947-1917

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.